Top 117 Cobb county government Jobs in Georgia

Service Desk Agent (Part-Time)
Cobb County Government —Marietta, GA
- $23.72 - $30.83 an hour
- Part-time
- Mid-level
- Office
- Windows
5d
Part -Time Analyst
Cobb County Government —Marietta, GA
- $29.52 - $38.38 an hour
- Part-time
- Office
- High school diploma or GED
- 1 year
6d
Part-Time Administrative Specialist II
Cobb County Government —Marietta, GA
- $18.31 - $23.34 an hour
- Part-time
- Research
- Mid-level
- Office
6d
Part-Time Administrative Specialist II (Headquarters)
Cobb County Government —Cobb County, GA
- $18.31 - $23.34 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
2d
Budget Analyst
Cobb County Government —Marietta, GA
- $61,406.35 - $79,828.26 a year
- Full-time
- Mid-level
- Office
- Finance
10d
Contract Management Coordinator
Cobb County Government —Georgia
- $61,406.35 - $98,250.16 a year
- Full-time
- Research
- Mid-level
- Office
2d
Criminal Justice Specialist - Sheriff's Office
Cobb County Government —Marietta, GA
- $17.86 an hour
- 12 hour shift
- Computer literacy
- Mid-level
- Administrative experience
Lab Technician
Cobb County Government —Marietta, GA
- $21.21 - $27.04 an hour
- Full-time
- Data analysis skills
- Research
- Bachelor's degree
12d
Lab Technician
Cobb County Government —Marietta, GA
- $44,118.52 - $56,251.11 a year
- Full-time
- Data analysis skills
- Research
- Bachelor's degree
11d
Rights-Of-Way Manager
Cobb County Government —Marietta, GA
- $76,611.79 - $101,510.62 a year
- Full-time
- 5 years
- Research
- Office
Meter Services Technician
Cobb County Government —Marietta, GA
- $18.95 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Outdoor work
Part-Time Custodian - Facilities Management
Cobb County Government —Marietta, GA
- $36,067.20 a year
- Part-time
- Background check
- Office
- High school diploma or GED
Technology Services Manager
Cobb County Government —Marietta, GA
- $101,970.30 - $135,110.64 a year
- Full-time
- Computer Science
- 5 years
- Office
9d
Part-Time Driver
Cobb County Government —Marietta, GA
- $17.34 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Older adults
Tax Specialist I
Cobb County Government —Marietta, GA
- $18.31 an hour
- Full-time
- Research
- Office
- High school diploma or GED
PARKS Maintenance Worker
Cobb County Government —Marietta, GA
- $17.00 - $17.34 an hour
- Multiple hires
- High school diploma or GED
- Assembly
- Driver's License
Judicial Court Reporter - State Court of Cobb County
Cobb County Government —Marietta, GA
- $54,651.43 - $87,442.29 a year
- Full-time
- Mid-level
- 3 years
- Associate's degree
Maintenance Worker I
Cobb County Government —Marietta, GA
- $36,067.20 a year
- Full-time
- Construction site
- High school diploma or GED
- Outdoor work
3d
Part-Time Custodian - Gymnastics Center
Cobb County Government —Marietta, GA
- $17.34 an hour
- Part-time
- Office
- High school diploma or GED
- Driver's License
Utility Worker I - Water
Cobb County Government —Marietta, GA
- $36,067.20 a year
- Full-time
- Construction site
- High school diploma or GED
- Cleaning

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Service Desk Agent (Part-Time)

Cobb County Government -
Marietta, GA

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Job Details

Part-time
$23.72 - $30.83 an hour
5 days ago

Qualifications

Network troubleshooting
Technical support via phone
Phone communication
Client inquiry handling
Mid-level
Windows
Incident Escalation
User training (technical support)
Associate's degree in information technology
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Productivity software
1 year
Associate's degree
Escalation handling
Peripheral hardware support
Ticketing system technical support
Time management
Client interaction via phone calls
Information Technology

Full Job Description

Position Information

The purpose of this classification is to provide end user technical support and training for County hardware, software, personal computers, applications or other information systems as assigned.

Essential Functions

Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner.

Troubleshoots end-user problems: responds to initial requests for assistance and resolves problems; escalates problem to other personnel as appropriate.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.

Receives, logs, monitors and processes trouble tickets in the IT ticketing system.

Troubleshoots operating system, network connectivity, standard desktop applications, and departmental specific applications.

Troubleshoots calls related to user accounts and Microsoft Office applications.

Routes, escalates and reviews trouble tickets, provides support technician(s) with follow-up, and call closure to customers.

Provides exceptional call management to include quick, professional, and courteous behavior, and documents technical issues/requests in the IT ticketing system.

Utilizes multiple resources to ensure the next point of contract or information provided will address the customers inquiry.

Resolves Level 1 issues by first contact resolution (FCR).

Performs other related duties as assigned.

Minimum Qualifications

Associate Degree in Information Technology, or related field required; supplemented by one year of experience providing end user technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications

1 – 2 years previous Call Center experience.
Experience providing support for Microsoft software and operating systems including Windows 10, Windows 11, Microsoft Office 365.
Experience providing support for computer hardware and peripherals.
Ability to communicate effectively with customers over the telephone.
Strong customer service, time management and problem determination/resolution skills.
Ability to resolve Level 1 and some Level 2 issues on the first contract resolution (FCR).

Physical Abilities

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.

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Refine Your Search

cobb county government jobs in georgia

Service Desk Agent (Part-Time)

Part -Time Analyst

Part-Time Administrative Specialist II

Part-Time Administrative Specialist II (Headquarters)

Budget Analyst

Contract Management Coordinator

Criminal Justice Specialist - Sheriff's Office

Lab Technician

Lab Technician

Rights-Of-Way Manager

Meter Services Technician

Part-Time Custodian - Facilities Management

Technology Services Manager

Part-Time Driver

Tax Specialist I

PARKS Maintenance Worker

Judicial Court Reporter - State Court of Cobb County

Maintenance Worker I

Part-Time Custodian - Gymnastics Center

Utility Worker I - Water

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