Top 45 Help desk manager Jobs in Georgia

Product Support Technician (Remote)
Home Depot / THD —Atlanta, GA
- $30,000 - $60,000 a year
- Remote
- 18 years or older
- No experience needed
- Windows
1d
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Service Desk Lead
Proda Technology —Atlanta, GA
- From $70,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Field Support / Desk-Side Support Lead
Capgemini —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Field Support / Desk-Side Support Lead
Capgemini Sogeti —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Office of Infrastructure-IT Support Specialist 3; ITP162-PG-K; Atlanta, GA.
State of Georgia - Transportation, Georgia Department of - GDOT —Atlanta, GA
- $61,000 a year
- Day shift
- Mid-level
- Office
- High school diploma or GED
1d
Senior Technical Support Specialist
Citizens Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
Quick Apply
Help Desk Analyst I
EyeSouth Partners —Atlanta, GA
- Full-time
- Surgery
- Office
- Organizational skills
- Health savings account
- AD&D insurance
1d
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Junior IT User Support Specialist
Greenberg Traurig —Atlanta, GA
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
PC Systems Specialist, Intermediate
Georgia State University —Atlanta, GA
- $50,100 - $57,000 a year
- Full-time
- Background check
- Mid-level
- University
6d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Success Manager - Infrastructure and IT Consulting
IST Management Services —Atlanta, GA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
4d
IT Manager
AllCare Georgia —Atlanta, GA
- Urgent Care
- HIPAA
- Senior level
Quick Apply
Mgr, Information Technology
Georgia Department of Corrections —Forsyth, GA
- $50,982.94 - $81,720.15 a year
- Mid-level
- Office
- Supervising experience
1d
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
14d

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Product Support Technician (Remote)

Home Depot / THD -
Atlanta, GA

Apply Now

Job Details

$30,000 - $60,000 a year
1 day ago

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Position Purpose:

The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.

Key Responsibilities:

30% Support & Enablement:
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly
Monitors system updates to remain aware of common problems users are experiencing
Actively listens to and builds rapport with end users to elicit problem details
30% Delivery & Execution:
Performs software installations for customers
Documents, reviews and ensures that all quality and change control standards are met
Applies diagnostic utilities to aid in troubleshooting
Accesses software updates, drivers, and knowledge base to aid in problem resolution
Tests fixes prior to closing tickets to ensure problems have been adequately resolved
Interacts and builds relationships with site leadership where applicable
30% Administration & Operations:
Documents all pertinent end user identification information including nature of problem
Records, tracks, and documents the problem-solving process for each ticket
10% Learning:
Participates in formal and informal training sessions to gain new skills and knowledge
Reviews regular pertinent product update information to keep knowledge current
Contributes to and updates knowledge database and team training documentation
Collaborates with other team members to share and exchange information

Direct Manager/Direct Reports:

Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States

Preferred Qualifications:

0-1 years of relevant work experience
Extensive experience in Customer Service and Service Now ticketing systems
Experience with CRM or standard ticketing systems and remote monitoring and management software
Experience with Microsoft Office standard applications
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems
Experience with virtualized and cloud-based environments
Familiarity with administering antivirus software
Familiarity with administering mobile devices and mobile device management systems
Understanding of Data management (backup) software and Windows Server
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Conflict: Handling conflict situations effectively, with a minimum of noise
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Resourcefulness: Securing and deploying resources effectively and efficiently
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Apply End Date: 08/11/2026

Apply Now

Refine Your Search

help desk manager jobs in georgia

Product Support Technician (Remote)

Sr. Service Desk Shift Lead

Service Desk Manager

Help Desk Analyst 2

Service Desk Lead

Field Support / Desk-Side Support Lead

Mid-Level Service Desk Manager

Field Support / Desk-Side Support Lead

Weekend Service Desk Analyst

Office of Infrastructure-IT Support Specialist 3; ITP162-PG-K; Atlanta, GA.

Senior Technical Support Specialist

Help Desk Analyst I

Tier 2 Helpdesk Technician

Junior IT User Support Specialist

PC Systems Specialist, Intermediate

Service Desk Analyst

Customer Success Manager - Infrastructure and IT Consulting

IT Manager

Mgr, Information Technology

FSA - Desktop Support I

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