Top 43 Helpdesk manager Jobs in Georgia

Helpdesk Manager
Ingenico —Alpharetta, GA
- Senior level
- Leadership
- Communication skills
12d
IT Support Specialist
Sprinter Health —Atlanta, GA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
14d
Mid Service Desk Manager
DMI —Atlanta, GA
- $103,825.00 - $122,364.50 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
14d
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
14d
Junior IT User Support Specialist
Greenberg Traurig —Atlanta, GA
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
IT Support Tech I
ATS FAMILY —Marietta, GA
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
8h
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
5d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Tier 1 Service Desk Technician
Sterling Seacrest Pritchard Inc —Atlanta, GA
- Full-time
- Entry level
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
7d
Senior Technical Support Specialist
Citizens Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
Quick Apply
IT Site Infrastructure Manager
Alcon —Johns Creek, GA
- Weekends as needed
- Computer science
- 7 years
- Azure
- Health insurance
Technology and Innovation - OneStream Manager
Riveron —Atlanta, GA
- $113,000 - $138,000 a year
- Full-time
- Remote
- Oracle
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Information Technology Manager
Nichiha USA, Inc. —Johns Creek, GA
- On call
- Google Workspace
- Computer science
- 7 years
Quick Apply
IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
IT Operations, Lead
Colonial Pipeline Company —Alpharetta, GA
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Retirement plan
HRIS Data Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
IT MANAGER - Onsite
DANIEL DEFENSE LLC —Black Creek, GA
- Computer science
- Azure
- Computer Science

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helpdesk manager jobs near georgia

Helpdesk Manager

Ingenico -
Alpharetta, GA

Apply Now

Job Details

12 days ago

Qualifications

Stakeholder relationship building

Full Job Description

Date: Jun 23, 2026

Company:Location:
Alpharetta, US, GA 30005

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WELCOME TO INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position responsible for managing a multi-layered support operation delivered through our external partner

The Helpdesk team supports inbound and outbound merchant interactions while enabling key sales and operational processes. Due to the scale and complexity of the function, this role will provide dedicated leadership and oversight to ensure service continuity, operational excellence, and continuous improvement.

This is a high-impact position responsible for driving service quality, managing supplier performance, and ensuring revenue protection by overseeing workflows tied to invoicing, purchase orders, warranty programs, and merchant support activities. The role also plays a key part in transforming the Helpdesk into a more efficient, value-generating function that can directly support sales growth and customer satisfaction.

WHAT YOU’LL DO

Helpdesk Operations & Delivery

Oversee the end-to-end Helpdesk operations for the Americas region, ensuring consistent and effective daily performance.
Manage a team of 12 agents (via supplier) handling inbound/outbound merchant calls and operational support tasks.
Ensure timely handling of critical activities such as invoice processing, purchase orders, hardware requests, and warranty-related projects to prevent revenue loss.
Supervise Salesforce case management, with responsibility for approximately 4,500 activities per month.
Establish structure and clarity across multiple layers of Helpdesk processes and workflows.

Supplier Management & Service Improvement

Act as the primary point of contact for the Helpdesk supplier, managing performance, delivery, and resourcing.
Drive and oversee a structured service improvement plan to enhance operational effectiveness and service quality.
Identify gaps and opportunities to transform the Helpdesk into a higher-performing, customer-centric function.
Monitor and enforce SLAs, KPIs, and service standards to ensure accountability and continuous improvement.

Governance & Stakeholder Engagement

Lead governance cadence including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and operational audits.
Serve as the named lead for all Helpdesk-related customer and internal escalations.
Partner closely with Sales, Operations, and other internal stakeholders to align Helpdesk output with business priorities.
Ensure the Helpdesk function effectively supports revenue-generating activities and sales enablement.

Financial Ownership & Compliance

Own financial management of the Helpdesk function, including processing and tracking all supplier-related purchase orders.
Ensure adherence to financial timelines and processes to avoid delays in PO approvals and deliveries.
Maintain budget oversight and ensure alignment with financial targets and operational needs.

ABOUT YOUR SKILLS

Proven experience in Helpdesk, Customer Support, or Service Operations management
Demonstrated success managing third-party suppliers or outsourced service providers
Strong operational leadership skills with the ability to manage complex, multi-layered support environments
Experience overseeing high-volume case management systems (e.g., Salesforce)
Financial acumen with experience managing purchase orders, budgets, and vendor-related costs
Ability to drive service improvement initiatives and operational transformation
Strong stakeholder management and communication skills across cross-functional teams
Experience working in fast-paced, high-volume environments with competing priorities
Background in payments, fintech, or technology services is a plus

AAP/EEO Statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-RBC

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helpdesk manager jobs in georgia

Helpdesk Manager

IT Support Specialist

Sr. Service Desk Shift Lead

Mid Service Desk Manager

Tier 2 Helpdesk Technician

Junior IT User Support Specialist

IT Support Tech I

Weekend Service Desk Analyst

Service Desk Analyst

Help Desk Analyst 2

Tier 1 Service Desk Technician

PC Support Analyst

Senior Technical Support Specialist

IT Site Infrastructure Manager

Technology and Innovation - OneStream Manager

Information Technology Manager

IT Service Desk Analyst II

IT Operations, Lead

HRIS Data Analyst

IT MANAGER - Onsite

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