Top 160 Hotel operations Jobs in Georgia

Reservations Manager
Omni Hotels & Resorts —Atlanta, GA
- Full-time
- English
- Mid-level
- Hotel
Quick Apply
Guest Services Agent
70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix —Atlanta, GA
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Hotel Operations & Sales Coordinator
Hyatt House Atlanta Perimeter —Sandy Springs, GA
- Weekends as needed
- Mid-level
- Databases
- Hotel
Quick Apply
14d
Operations Specialist, Guest Experience
InterContinental Hotels Group —Atlanta, GA
- $60,000 - $80,000 a year
- Hybrid work
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Night Auditor & Hotel Operations
Marriott International, Inc —College Park, GA
- Full-time
9d
General Manager, Le Flaneur
Recess Hotel & Club —Savannah, GA
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Assistant Manager
Sleep Inn —Eastman, GA
- $30,000 - $45,000 a year
- 8 hour shift
- Inventory management
- Public speaking
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
General Manager
Sleep Inn —Eastman, GA
- $40,000 - $55,000 a year
- 8 hour shift
- Mid-level
- Hotel
- Supervising experience
- Paid training
- Disability insurance
Quick Apply
Assistant Manager
Sleep Inn —Baxley, GA
- From $35,000 a year
- 8 hour shift
- Inventory management
- Public speaking
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Hotel General Manager
Hampton Inn —Savannah, GA
- Full-time
- Inventory management
- 3 years
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Chief Maintenance Engineer (Hotel)
Hotel Bardo Savannah —Savannah, GA
- Full-time
- Administrative experience
- US work authorization
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
Regional Operations Manager
Marriott and IHG hotels —Atlanta, GA
- $75,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Hotel
- Health savings account
- Health insurance
Quick Apply
Front Office Manager
Marriott International, Inc —Atlanta, GA
- $74,000 - $92,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
8h
Assistant Manager - Room Operations
Marriott International, Inc —Atlanta, GA
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
5d
Guest Experience Supervisor
Four Seasons —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Travel
- Employee discount
9d
Assistant Hotel Front Office Manager
Wyndham Atlanta Buckhead Hotel & Conference Center —Atlanta, GA
- $22 - $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
5d
Hotel Assistant Manager
Comfort Inn Alpharetta —Alpharetta, GA
- From $700 a week
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Employee discount
Quick Apply
Assistant Front Office Manager
FORTH Hotel and Club —Atlanta, GA
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Operations Manager
Springhill Suites Atlanta Buckhead —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Food Handler Certification
Quick Apply
14d
Hotel Night Auditor
Hampton Inn Norcross —Norcross, GA
- $15 - $16 an hour
- Part-time
- Background check
- Hotel
- Team management
Quick Apply

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Reservations Manager

Omni Hotels & Resorts -
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Team supervision
Spreadsheets
English
High school diploma or GED
Technical Proficiency

Full Job Description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.

Responsibilities:

Group Reservations and Management:
Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
Manage duplicate reservations and resolve any group reservation errors.
Daily Operations and Monitoring:
Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
Regularly check reservations for potential overselling and handle related adjustments.
Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
Communication and Reporting:
Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
Complete requests for group histories.
Technical and Analytical Tasks:
Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.
Ensure accurate input and management of reservations in systems like OPERA and PMS, and ensure timely responses to all communications.
Financial Responsibilities:
Manage financial transactions including charging for no-shows, cancellations, deposits, and processing group commissions.
Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries.
Leadership & Team Management
Provides day-to-day leadership and supervision of the Reservations and Group Housing team, ensuring associates understand expectations, priorities, and service standards.
Manages direct reports including scheduling, payroll review, performance coaching, and professional development for a team of up to nine associates.
Serves as the first point of escalation for team members when operational challenges arise, providing guidance and resolution while maintaining service standards and departmental efficiency.
Ensures departmental procedures, brand standards, and operational processes are consistently followed, reinforcing accountability and accuracy across the team.
Facilitates team communication through regular meetings, stand-ups, and updates to ensure alignment with hotel priorities, brand initiatives, and operational changes.
Partners with Human Resources and hotel leadership to address performance concerns, recognition opportunities, and employee relations matters when necessary.
Supports onboarding and training of new associates and reinforces ongoing development to ensure strong technical knowledge of reservations systems, group housing procedures, and inventory management practices.
Acts as the departmental leader in the absence of the Director of Revenue Management or other departmental leadership, ensuring continuity of operations and decision-making.
Additional Responsibilities:
Assist with VIP, internal, fax, and email reservations.
Maintain a thorough knowledge of hotel services, events, and manage special accounts like ESP.

Qualifications:

Knowledge of four-diamond / four-star customer service standards
Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding.
Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in Delphi FDC, PMS, ORS, PMS, Extranets, ART and SQL Server Reporting is preferred.
Minimum of 3 years of reservations or group housing experience in a large hotel (600 keys+) is required. Luxury is preferred.
Minimum of 1 year of hotel management experience leading people is required. Luxury experience is preferred.
High school diploma required, college degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

hotel operations jobs in georgia

Reservations Manager

Guest Services Agent

Hotel Operations & Sales Coordinator

Operations Specialist, Guest Experience

Night Auditor & Hotel Operations

General Manager, Le Flaneur

Assistant Manager

General Manager

Assistant Manager

Hotel General Manager

Chief Maintenance Engineer (Hotel)

Regional Operations Manager

Front Office Manager

Assistant Manager - Room Operations

Guest Experience Supervisor

Assistant Hotel Front Office Manager

Hotel Assistant Manager

Assistant Front Office Manager

Operations Manager

Hotel Night Auditor

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