Top 4323 Patient support manager Jobs in Georgia

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid
Emory Healthcare —Atlanta, GA
- $43.34 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Patient Experience Manager
Southern Regional Medical Center —Riverdale, GA
- 8 hour shift
- Hospital
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Patient Enrollment Specialist - Contractor
Aviary —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Remote
- Cardiology
- Entry level
- Under 1 year
Program Integrity Manager
CVS Health —Atlanta, GA
- $54,300 - $145,860 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
11d
Patient Access Liaison - KRYSTEXXA - Macon, GA - Rare Disease
Amgen —Savannah, GA
- $158,394 - $222,256 a year
- Weekends as needed
- Nursing
- Doctoral degree
- Up to 50% travel
- Disability insurance
- Health insurance
10d
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Associate Manager / Manager, Project Services - Laboratories (Remote - East Coast)
IQVIA —Marietta, GA
- $64,200 - $173,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Data analysis skills
- Work from home
Case Management Specialist
CVS Health —Georgia
- $21.10 - $36.78 an hour
- Full-time
- Remote
- Spanish
- Nursing
- Microsoft Excel
- Health insurance
- Dental insurance
Referral & Authorization Care Coordinator
Oshi Health —Atlanta, GA
- $47,000 - $52,000 a year
- Email
- Remote
- Nursing
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Services Specialist
Converge Medical Technology —Georgia
- $22 - $26 an hour
- Full-time
- Remote
- 1 year
- Entry level
- Health savings account
- Disability insurance
Quick Apply
12d
Patient Dining Experience Manager
Morrison Healthcare —Atlanta, GA
- $70,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
Patient Safety Organization Manager
Atrium Health —Rome, GA
- $51.05 - $76.60 an hour
- Full-time
- Remote
- Nursing
- RN License
- System design
- Paid parental leave
- Disability insurance
2d
Clinical Manager- Full Time
Affinity Hospice —Stockbridge, GA
- Full-time
- CPR Certification
- Nursing
- RN License
- Fuel card
- Paid holidays
Director of Nursing
Community Health Services of Georgia —Augusta, GA
- Full-time
- Nursing
- Skilled nursing facility
- Microsoft Outlook
Director of Nursing (DON) | Washington State Prison | $103K+ | Day shift
Centurion Health —Davisboro, GA
- From $103,000 a year
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Paid holidays
- Disability insurance
Quick Apply
Director of Nursing
Community Health Services of Georgia —Augusta, GA
- Full-time
- Nursing
- Skilled nursing facility
- Microsoft Outlook
3d
Clinical Manager - Full Time
Affinity Hospice —Claxton, GA
- Full-time
- CPR Certification
- Nursing
- RN License
- Fuel card
- Paid holidays
4d
Care Manager Social Worker
Monogram Health Inc —Savannah, GA
- BLS Certification
- Licensed Clinical Social Worker
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Care Manager Registered Nurse
Monogram Health Inc —Dalton, GA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid holidays
- Health insurance
Quick Apply
Care Manager Registered Nurse
Monogram Health Inc —Summerville, GA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid holidays
- Health insurance
Quick Apply

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Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$43.34 an hour

Benefits

Wellness program
Health insurance
Loan assistance

Qualifications

Bachelor's degree
Management reporting
Team motivation (leadership skill)
Analytics

Full Job Description

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more

Work Location: Atlanta, GA

Description:

Overview:

The Manager of Patient Access Contact Centers is responsible for the day-to-day operations and performance of Emory Healthcare patient access contact center teams. This role ensures efficient workflows, high-quality patient interactions, and alignment with organizational goals. The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience.

Primary duties and responsibilities:

Team Leadership & Development: Supervise and support contact center supervisors and frontline staff; conduct regular performance reviews and provide coaching and feedback; promote a positive, inclusive, and high-performing team culture
Operational Oversight: Manage daily operations to ensure timely and accurate patient access services; implement standardized procedures and best practices to improve efficiency; monitor call volumes, staffing levels, and service levels to meet performance targets
Performance and Quality Management: Track and analyze key performance indicators (KPIs) such as call wait times, abandonment rates, and patient satisfaction; monitor trends and identify areas of improvement with corrective actions implemented as needed
Technology and Process Improvement: Support the adoption and optimization of contact center technologies; collaborate with Digital and other departments to troubleshoot and enhance system performance; recommend process improvements to streamline workflows and enhance the patient experience
Communication & Collaboration: Serve as a liaison between the contact center and clinical/administrative departments; facilitate regular team meetings and cross-functional updates; communicate changes in policies, procedures, or systems effectively to staff

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

Education - Bachelor's degree in Business, Health Administration, Operations Management or related field Experience
3+ years in patient access, healthcare, or contact/call center experience and 1 year of management experience

Knowledge, skills, and abilities (required):

Strong leadership and team-building skills Excellent communication and interpersonal abilities Proficiency in contact center systems and reporting tools
Analytical mindset with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

Education - Master's Degree in Business, Health Administration, Operations Management or related field Experience
5+ years in patient access, healthcare, or contact/call center experience and 3 years of management experience

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.

Apply Now

Refine Your Search

patient support manager jobs in georgia

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Patient Experience Manager

Patient Enrollment Specialist - Contractor

Program Integrity Manager

Patient Access Liaison - KRYSTEXXA - Macon, GA - Rare Disease

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Associate Manager / Manager, Project Services - Laboratories (Remote - East Coast)

Case Management Specialist

Referral & Authorization Care Coordinator

Patient Services Specialist

Patient Dining Experience Manager

Patient Safety Organization Manager

Clinical Manager- Full Time

Director of Nursing

Director of Nursing (DON) | Washington State Prison | $103K+ | Day shift

Director of Nursing

Clinical Manager - Full Time

Care Manager Social Worker

Care Manager Registered Nurse

Care Manager Registered Nurse

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