Top 29389 Product support Jobs in Georgia

Support - Product Support Specialist
Aline —Georgia
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
KEEN Utility Territory Manager – TN, FL, AL & GA Georgia, US
KEEN Footwear —Atlanta, GA
- $142,054.51 - $164,445.58 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
Quick Apply
9d
2027 Early Career Management Track for Teach for America (TFA) Corps Members
McMaster-Carr —Atlanta, GA
- $165,000 - $200,000 a year
- US work authorization
- Leadership
- Communication skills
- Profit sharing
- Paid parental leave
9d
Customer Support Specialist
Granum —Atlanta, GA
- Remote
- Research
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
Sr Product Mgr I
RELX —Georgia
- $104,900 - $209,700 a year
- Full-time
- Remote
- Product management
- Senior level
- AI
- Flexible schedule
Product Support Manager, Health
Google —Atlanta, GA
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
Customer Solutions
McMaster-Carr —Atlanta, GA
- $103,000 - $118,000 a year
- Bachelor's degree
- US work authorization
- Entry level
- Profit sharing
- Paid parental leave
PRODUCT MANAGER - REMOTE
Palco —Atlanta, GA
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Paid training
- AD&D insurance
14d
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
- AD&D insurance
AVP, Associate General Counsel (On-site)
Lendmark Financial Services, LLC —Lawrenceville, GA
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Registered Nurse Inpatient Surgical Days
Phoebe Putney Health System, Inc. —Albany, GA
- 8 hour shift
- Acute care
- Nursing
- Surgery
- Wellness program
- Health savings account
Registered Nurse Acute Care II Nights
Phoebe Putney Health System, Inc. —Albany, GA
- Full-time
- Acute care
- Nursing
- RN License
- Wellness program
- Health savings account
Single-Family Electrical Supervisor
IES Residential, Inc. —Milledgeville, GA
- $25 - $30 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Disability insurance
- Health insurance
Registered Nurse Emergency Room Albany Nights
Phoebe Putney Health System, Inc. —Albany, GA
- Full-time
- Acute care
- Nursing
- Surgery
- Wellness program
- Health savings account
Sr. Research Engineer - Combustion / CFD
Rheem Manufacturing —Roswell, GA
- Full-time
- Hybrid work
- Engineering
- 3 years
- Analysis skills
- Dental insurance
- 401(k)
Quick Apply
Audiologist / Hearing Instrument Specialist
Sonova —Evans, GA
- $70,000 - $80,000 a year
- Monday to Friday
- Doctoral degree
- Mid-level
- Clinic
- Continuing education credits
- Paid holidays
1d
HVAC Service Technician
Thompson & Thompson Service Group —Savannah, GA
- $60,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Residential HVAC Service Technician
Jordan Air —Crawford, GA
- $65,000 - $95,000 a year
- Full-time
- Background check
- Sales
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Electrical Supervisor - Single Family
IES Residential, Inc. —Suwanee, GA
- Full-time
- Background check
- Spanish
- Clean driving record
- Disability insurance
- Health insurance
Kitchen Associate - Store #65
Parker's Kitchen —Glennville, GA
- Full-time
- Ability to lift 50 pounds
- Mentoring
- 16+ years old

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product support jobs near georgia

Support - Product Support Specialist

Aline -
Georgia

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in georgia

Support - Product Support Specialist

KEEN Utility Territory Manager – TN, FL, AL & GA Georgia, US

2027 Early Career Management Track for Teach for America (TFA) Corps Members

Customer Support Specialist

Sr Product Mgr I

Product Support Manager, Health

Customer Solutions

PRODUCT MANAGER - REMOTE

Help Desk Agent

AVP, Associate General Counsel (On-site)

Registered Nurse Inpatient Surgical Days

Registered Nurse Acute Care II Nights

Single-Family Electrical Supervisor

Registered Nurse Emergency Room Albany Nights

Sr. Research Engineer - Combustion / CFD

Audiologist / Hearing Instrument Specialist

HVAC Service Technician

Residential HVAC Service Technician

Electrical Supervisor - Single Family

Kitchen Associate - Store #65

I want to receive the latest job alert for product support in georgia

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