Job Purpose:
Performs duties of Supply Chain Asset Protection Lead as outlined. Will also be responsible for performing the duties of a Supply Chain Asset Protection Officer.
Key Responsibilities for this Role:
- Team
- Responsible for training, scheduling, and leading their assigned shift(s) of Asset Protection Officers (APO) in the absence of the Asset Protection Manager (APM)
- Maintains the staffing and execution of processes at the Facility Truck Gate on their shift
- Works with the Asset Protection Team to provide Asset Protection awareness and education as directed by the APM throughout the Facility
- Ensure effective verbal communication channels are maintained with APOs and AP management
- Assist in the development and execution of training for APOs
- Preforms other assigned tasks directed by Asset Protection Manager.
- Shrinkage
- Implements various shortage control measures designed to develop leads for investigations as well as deter theft
- Provides leadership to team members by discussing various shrinkage topics in department start-up meetings
- Establishes protocols for the effective use of trending information by the AP team in a manner that identifies internal investigations and/or other causes for shrinkage
- Periodically audits departments for merchandise protection standard adherence
- Walks the facility's floor to identify merchandise protection opportunities that deviate from company standards
- Safe & Secure
- Monitors Associate parking lots for unsafe conditions
- Conducts patrol activity inside and outside the Facility to detect unsafe conditions, physical security risks or occurrences, theft risks or incidents, and shrinkage risks and incidents
- Inspects parcels coming into and leaving the Facility
- Checks bags in accordance with Supply Chain bag check policy, check identification of persons entering the Facility, issues visitor badges, and notifies Facility Associates when visitors arrive
- Monitors all Associates that leave the Facility and performs inspections of parcels they are carrying, in accordance with Supply Chain bag check policy
- Monitors metal detectors in select jewelry locations
- Utilizes the CCTV system to monitor activities inside and outside the Facility
- Verifies trailers and drivers as they arrive at the Facility and depart the Facility (i.e. proper seals, signs of damage or break-ins, loads)
- Communicates with drivers and enters information into the Yard Management System
- Assist in the execution of all Emergency Action Plans (EAP)
- Assist in Accident Investigations as needed
- Assist with the employment of the Emergency Response Team (ERT)
- Assists with AED, fire extinguisher, and first-aid training
- Proactively identifies potential acts of theft and fraud by observing team member activity (random bag checks, facility audits, documents behavior, installs cameras, etc.)
- Interviews team members suspected of theft or fraud in accordance with company policies and properly documents all stages of the investigation
- Utilizes the Supply Chain Investigations & Market Investigation teams when necessary for the development of internal investigations
- Responds to all requests for information to investigative leads provided by members of these teams in a timely manner
- Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
- Administers various physical security & control technologies designed to protect Company people and assets
- Performance Standards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance
COMPETENCIES NEEDED TO PERFORM EFFECTIVELY IN THIS ROLE:
CORE
- Character - Is authentic, transparent, fair and honest in interactions with others; keeps confidences; does not misrepresent self for personal gain
- Competence - Is skilled and has the experience required to do their job; understands and keeps up-to-date on competitive practices, market and industry trends, information and technology affecting their business and uses this knowledge to make effective decisions
- Courage - Will stand up and do what's right for the business and team even if the decision is not popular; will act in accordance with beliefs despite criticism
- Service-Oriented - Gives full attention and consideration to the needs of others/customers, listens well and seeks to understand another point of view to help find the best solution or outcome; communicates clearly and effectively; provides helpful assistance to others/customers
- Cooperates - Actively participates on the team by sharing information; has positive attitude and is open to new and different ideas; works productively with teams, seeks win/win solutions, puts the priorities and needs of the larger organization ahead of individual needs
- Builds Relationships - Develops and fosters positive relationships with others over time; shows appreciation, support and respect for different styles, backgrounds, perspectives and needs
- Thinks Critically - Interprets and processes information and ideas using logic and reason; develops sound conclusions based on evidence and data
- Takes Initiative - Shows interest and takes action without being prompted; is motivated and resourceful in achieving successful results in a timely manner
- Solves Problems - Uses information, experience and knowledge to develop quality answers and plans to challenges and issues; actively looks for ways to help satisfy needs; is a continuous learner and pursues a high standard of performance
ROLE
- Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner
- Detail Orientation - Gives careful attention to details in all aspects of the position
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $20.75/Hr -USD $26.38/Hr.
