Job Title: Senior Workday Business Analyst (Hybrid Onsite)
Location: Atlanta, GA
Duration: 9 Months
Interview Type: Web Cam or In-Person
Job Description:
We are seeking an experienced Senior Workday Business Analyst to support stabilization, troubleshooting, and resolution of complex integrations between Workday and external benefits providers. The resource will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and external provider teams.
The primary focus will be investigating issues across multiple system boundaries and determining whether discrepancies are caused by source data, Workday configuration, benefits or retirement plan configuration, integration logic, data mapping, transaction processing, provider-side processing, or expected system behavior.
The ideal candidate will have strong analytical and troubleshooting skills, Workday HCM and integration experience, and the ability to trace employee, payroll, and benefits transactions end-to-end.
Key Responsibilities:
- Analyze and troubleshoot Workday integrations with external benefits and retirement providers.
- Trace employee lifecycle, benefits, payroll, and retirement transactions end-to-end.
- Investigate hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefits eligibility, enrollment, contributions, and reporting.
- Perform root-cause analysis to determine whether issues originate from source data, Workday configuration, benefit plan configuration, integration logic, mapping, timing, processing, or external provider systems.
- Review inbound and outbound files, integration messages, logs, reports, Workday transactions, integration outputs, and provider responses.
- Analyze integration data, mappings, transformation rules, and technical artifacts.
- Work with benefits and retirement subject matter experts to understand business rules, expected results, and business impact.
- Collaborate with Workday functional teams, developers, integration teams, vendors, and external providers to validate findings and implement corrective actions.
- Document root-cause analysis, findings, business rules, dependencies, and recommended resolutions.
- Distinguish actual system defects from expected behavior resulting from configuration, business rules, or data relationships.
- Develop and maintain end-to-end data flow diagrams covering employee, payroll, retirement, and benefits transactions.
- Track assigned issues, provide status updates, and drive problems through resolution.
- Validate fixes and confirm corrected transactions produce expected results across integrated systems.
- Identify recurring issues and recommend broader configuration, integration, process, or data improvements.
Required Qualifications:
- 3+ years of experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
- 3+ years of Workday experience, particularly with HCM, Benefits, Payroll, integrations, and employee lifecycle transactions.
- 3+ years of experience with retirement or pension benefit administration, including benefit configuration, plan eligibility, contribution processing, or related ERP configuration.
- 3+ years of experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations.
- Strong analytical and troubleshooting skills with the ability to trace data and transactions across multiple systems.
- Experience analyzing integration data, mappings, transformation rules, logs, reports, and related technical artifacts.
- Ability to understand complex business processes and translate business requirements into technical or functional investigations.
- Strong written and verbal communication skills.
- Ability to explain complex technical findings clearly to technical and non-technical stakeholders.
- Ability to work independently and manage multiple issues simultaneously.
- Strong organizational skills with the ability to identify patterns and drive issues to resolution.
Preferred Technical Skills:
- Workday HCM
- Workday Benefits
- Workday Payroll
- Workday Integrations
- Employee Lifecycle Transactions
- Benefits Provider Integrations
- Retirement and Pension Systems
- Pension Administration
- Plan Eligibility and Contribution Processing
- APIs and Web Services
- Middleware and Integration Platforms
- XML and JSON
- Flat-File Integrations
- Data Transformation
- ERP Production Support
- Post-Go-Live Stabilization
Expected Deliverables:
- Root-cause analysis and resolution recommendations for integration issues.
- Clear documentation of data flows, transaction behavior, system dependencies, and business rules.
- Issue tracking and status reporting for assigned integration problems.
- Validation of fixes across Workday and applicable external provider systems.
- Recommendations for configuration, integration, process, and data improvements.
- Identification of recurring issues requiring broader technical or business process changes.
- End-to-end data flow diagrams for applicable integrations and business transactions.
Position Requirements:
- Hybrid onsite position.
- Local candidates only.
- Candidate should be available to work onsite as required.
- Strong hands-on troubleshooting and integration analysis experience is required.
Skill Matrix:
- Business Analysis / HCM ERP: 3+ years
- Workday HCM: 3+ years
- Workday Integrations: 3+ years
- Workday Benefits: 3+ years
- Workday Payroll: 3+ years
- Employee Lifecycle Transactions: 3+ years
- Retirement / Pension Benefit Administration: 3+ years
- Retirement Benefit Configuration: 3+ years
- Plan Eligibility Rules: 3+ years
- Contribution Processing: 3+ years
- ERP Implementation / Stabilization / Production Support: 3+ years
- Integration Data Analysis: Required
- Data Mapping and Transformation: Required
- Root-Cause Analysis: Required
- Integration Troubleshooting: Required
- APIs / Web Services: Preferred
- XML / JSON: Preferred
- Flat-File Integrations: Preferred
- Data Flow Documentation: Required
- Requirements Analysis: Required
- Technical and Business Communication: Required
- Issue Management and Resolution: Required
About GSK Solutions Inc:
GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.
#GSKIT
Pay: $80.00 - $85.00 per hour
Work Location: Hybrid remote in Atlanta, GA 30332
