Top 27 Sr. service desk shift lead Jobs in Georgia

Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Dental Assistant*
Augusta University —Augusta, GA
- From $17.88 an hour
- Online Application
- Background check
- CPR Certification
- Dental office
- Paid holidays
- Health insurance
13d
Guest Experience Supervisor
Four Seasons —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Travel
- Employee discount
SAP Service to Cash Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Ability to climb stairs
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Atlanta, GA
- On call
- System design
- Mid-level
- SQL
Quick Apply
Sr Talent Acquisition Partner
Emory Healthcare —Atlanta, GA
- $39.31 - $47.90 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Health insurance
Front Office Supervisor
Atlanta Marriott Northeast/Emory Area —Atlanta, GA
- $16 - $20 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
12d
Concierge
Sunrise Senior Living —Sandy Springs, GA
- $13.50 - $16.88 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
Senior Financial Government Reimbursement Analyst
Emory Healthcare —Atlanta, GA
- $41.28 - $50.30 an hour
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Wellness program
- Health insurance
Sr. Manager, Customer Value
Owens & Minor Distribution Inc. —Atlanta, GA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Sales
- 5 years
- Health savings account
- Disability insurance
Quick Apply
SAP Program Manager (Remote - USA)
MHP USA —Atlanta, GA
- $125,000 - $165,000 a year
- Online Application
- Computer Science
- Ability to climb stairs
- Travel
- Paid holidays
- Disability insurance
SAP EWM Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Ability to climb stairs
- Team management
- Travel
- Paid holidays
- Disability insurance
Carpenter, Senior
Georgia State University —Atlanta, GA
- $43,100 - $51,800 a year
- Full-time
- Background check
- High school diploma or GED
- University
- Dental insurance
- Tuition reimbursement
Project Manager 3
4P Consulting Inc. —Atlanta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
SAP Data Migration Senior Consultant (Remote - USA)
MHP USA —Atlanta, GA
- $105,000 - $135,000 a year
- Online Application
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
General Manager - Restaurant
Paper Plane —Atlanta, GA
- $65,000 - $75,000 a year
- Weekends as needed
- 11+ years
- Mid-level
- Restaurant
- Paid training
- Paid time off
Quick Apply
11d
Senior Director, Marketing Services, Strategy
Visa U.S.A. Inc. —Atlanta, GA
- $176,500 - $332,300 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Presentation skills
- Wellness program
- Health savings account
Quick Apply
NEXTHINK Platform Engineering Manager
Truist Bank —Atlanta, GA
- Full-time
- Computer Science
- English
- Continuous improvement
- AD&D insurance
- Paid holidays
ASSOCIATE CLINICAL APPLICATIONS SPECIALIST
Archbold Medical Center —Thomasville, GA
- Full-time
- Oracle
- Computer Science
- Hospital
- Health insurance
- Dental insurance
Tour Guide & Guest Experience Specialist
Augusta Canal National Heritage Area —Augusta, GA
- $12 an hour
- Part-time
- Public speaking
- Ability to climb stairs
- High school diploma or GED
Quick Apply
11d

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sr. service desk shift lead jobs near georgia

Sr. Service Desk Shift Lead

DMI -
Atlanta, GA

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Job Details

Full-time
$141,614 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Bachelor's degree

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us.

Duties and Responsibilities:

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
Monitor service levels and ensure adherence to established SLAs and KPIs.
Act as the primary escalation point for complex technical issues and critical incidents.
Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
Implement and enforce service desk policies, procedures, and best practices.
Collaborate with IT leadership to identify process improvements and enhance service efficiency.
Conduct training sessions to develop team members’ technical skills and customer service capabilities.
Generate reports and analyze service desk performance metrics to drive continuous improvement.
Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
Facilitate effective communication between the service desk, end users, and other IT teams.
Support onboarding of new employees by providing training on IT systems and support processes.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate: $141,614.00 Median Salary Rate: $141,614.00 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

sr. service desk shift lead jobs in georgia

Sr. Service Desk Shift Lead

Senior Dental Assistant*

Guest Experience Supervisor

SAP Service to Cash Senior Consultant (Remote - USA)

Sr. Analyst, Enterprise Service Desk

Sr Talent Acquisition Partner

Front Office Supervisor

Concierge

Senior Financial Government Reimbursement Analyst

Sr. Manager, Customer Value

SAP Program Manager (Remote - USA)

SAP EWM Senior Consultant (Remote - USA)

Carpenter, Senior

Project Manager 3

SAP Data Migration Senior Consultant (Remote - USA)

General Manager - Restaurant

Senior Director, Marketing Services, Strategy

NEXTHINK Platform Engineering Manager

ASSOCIATE CLINICAL APPLICATIONS SPECIALIST

Tour Guide & Guest Experience Specialist

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