Top 378 Support escalation engineer Jobs in Georgia

Network Support Engineer I/II
Kudelski Security, Inc. —Atlanta, GA
- Weekends as needed
- Oracle
- Computer literacy
- No high school diploma
Quick Apply
Remote Support Engineer II
Coretelligent —Atlanta, GA
- $60,000 - $75,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
Cloud Support Engineer
Intone Networks —Georgia
- Full-time
- Mid-level
- AWS
- Mentoring
9d
Support Engineer
National Carwash Solutions, Inc —Atlanta, GA
- Holidays
- Hybrid work
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer, Axon 911
Axon —Atlanta, GA
- Email
- Hybrid work
- Azure
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
10d
Sr Staff Operational Support Engineer
Dolby —Atlanta, GA
- $152,200 - $209,200 a year
- Weekends as needed
- System design
- 8 years
- APIs
Systems Engineer MS365
Spartan Technologies —Atlanta, GA
- $35 - $40 an hour
- Hybrid work
- Computer science
- Computer Science
- System design
Desktop Support Engineer (Full-Time) Atlanta – Georgia
Axiom Technologies —Atlanta, GA
- Full-time
- Mid-level
- Windows
- 3 years
Senior Technical Support Engineer
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Windows
- Java
- SQL
IT Support Engineer
CorDx —Alpharetta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Field Support / Desk-Side Support Lead
Capgemini —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Project Director, Power Market
JE Dunn —Atlanta, GA
- Email
- Background check
- 5 years
- Office
Senior Engineering Team Lead
Thermo Systems LLC —Georgia
- $140,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Sr Digital Business Relationship Manager, Finance & Accounting – Alpharetta, GA Hybrid
Cabot Corporation —Alpharetta, GA
- Full-time
- Hybrid work
- Background check
- 7 years
- Pass drug screening
- Work from home
- Benefits from day one
Sr. Active Directory Entra ID Engineer
Resolution Technologies —Atlanta, GA
- Contract
- 7 years
- Continuous improvement
- Mentoring
1d
Full Stack TypeScript Engineer (Delivery Toolkit)
Bain & Co. —Atlanta, GA
- $92,750 - $106,250 a year
- Full-time
- Computer Science
- System design
- Office
- Wellness program
- Paid holidays
Quick Apply
Field Engineer
CCI Systems, Inc. —Athens, GA
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
HRIS Analyst
AICA Orthopedics, P.C. —Marietta, GA
- Up to $90,000 a year
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Coax Splicer
CCI Systems, Inc. —Atlanta, GA
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Press Technician
RPI Print —Kennesaw, GA
- $24 - $32 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
8d

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Network Support Engineer I/II

Kudelski Security, Inc. -
Atlanta, GA

Quick Apply

Job Details

Qualifications

Load balancers
WAN
Network security

Full Job Description

Company Description

Kudelski Security, Inc.

Job Description

LOCATIONS: Atlanta, GA; Minneapolis, MN; or Phoenix, AZ (will only be considering candidates that live in one of these geographic areas)

Job Summary

This position will provide remote technical support of F5 products to Kudelski Security's external customers. NSE II's handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors and providing daily customer communication via phone and email. The NSE typically spends between 5 and 6 hours per day supporting customers over the phone.
Essential Duties & Responsibilities

Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices.
Actively collaborates with peers troubleshooting issues.
Effectively manages case escalations to Tier 3 while maintaining customer communication.
Proactively and effectively communicates status, plan of action and resolution of issue.
Participates in on-going training with F5 products and related technologies.
Work with customers, internal staff, and L3 vendor partners to provide excellent customer service and meet SLA.
Utilizes various troubleshooting tools, facilities and equipment at Kudelski Security to replicate/solve customer issues: VMWare, httpwatch, Wireshark, etc.
Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction.
Work with customers at varying levels of experience or technical capability under varying time constraints. Able to communicate highly technical information to technical and non-technical audience.
Utilizes an Issue Ticket tracking software to capture each request.
Provide exceptional customer service to all callers.
Normal work hours with evenings and weekends on a rotating basis.
Performs additional projects and other related duties as required or assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Qualifications
Education

High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 3 years of experience

Experience

2-3 years' experience working with LAN and WAN topologies, TCP/IP protocol, SSL/TLS, OSI Model, firewalls, routers and switches required.
2-3 years' work experience in a technical support role working with relevant technologies: load balancing, DNS/BIND, application security, IPV6, proxy, NTLM and/or Kerberos.

Knowledge, Skills & Abilities

Programming, scripting and/or web development knowledge: iRules/tcl, sh, python, Perl, Javascript, HTML and/or PHP.
Working knowledge of F5 GTM, ASM, APM and/or iRules is a plus.
Deep understanding and knowledge of Web application protocols: (e.g.) http, https, ftp, etc.
Knowledge of advanced troubleshooting methodologies.
Highly professional, customer oriented team player that is able to work and communication with both technical and non-technical personnel.
Ability to work flexible hours and on call on a rotating basis covering 24/7 environments.
Current F5 201 and one 300 level certifications, or the ability to pass tests and be certified within a specific time frame.
Strong Linux skills preferred.
Industry certifications would be a plus.
Strong problem solving and analytical skills.
Strong customer focus and orientation.

Specific Skills

Superior oral, written and interpersonal communication skills.
Ability to multi-task.
Ability to work independently and in a team environment.
Computer proficiency (MS Office Suite, CRM (i.e. SalesForce, NetSuite, Oracle, etc.)).

Requirements

Ability to lift up to 50 pounds as position may require racking and stacking of server and network equipment.
Ability to work in a 24/7 working environment including participation in on-call activities.
Must pass criminal background and drug testing requirements.
All candidates must be authorized to work in the U.S. – without sponsorship.

No relocation.
Unsolicited resumes from independent recruiters or recruitment agencies will not be considered

Apply here: http://www.click2apply.net/9gp5spfk3m

PI97082886

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

support escalation engineer jobs in georgia

Network Support Engineer I/II

Remote Support Engineer II

Cloud Support Engineer

Support Engineer

Technical Support Engineer, Axon 911

Sr Staff Operational Support Engineer

Systems Engineer MS365

Desktop Support Engineer (Full-Time) Atlanta – Georgia

Senior Technical Support Engineer

IT Support Engineer

Field Support / Desk-Side Support Lead

Project Director, Power Market

Senior Engineering Team Lead

Sr Digital Business Relationship Manager, Finance & Accounting – Alpharetta, GA Hybrid

Sr. Active Directory Entra ID Engineer

Full Stack TypeScript Engineer (Delivery Toolkit)

Field Engineer

HRIS Analyst

Coax Splicer

Press Technician

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