Top 489 Operations associate Jobs in Germantown, Md

Grants Transactions Processing Assistant, Associate
LCG, Inc. —Rockville, MD
- $21.06 - $24.42 an hour
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
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Operations Associate - Community
Riderwood Village by Erickson Senior Living —Silver Spring, MD
- $49,000 - $58,000 a year
- 18 years or older
- Office
- Travel
- Health insurance
- Dental insurance
Associate Attorney-VA/MD
LOGS LEGAL GROUP LLP —Herndon, VA
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
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Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
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Mid-level Vulnerability Researcher
Battelle —Chantilly, VA
- $110,000 - $180,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Paid training
- Wellness program
IT050 Operations and Procurement Specialist/Associate Systems Engineer
ADNET Systems, Inc. —Greenbelt, MD
- $90,000 - $109,000 a year
- Microsoft Excel
- Bachelor of Science
- Data analysis skills
- Paid holidays
- Disability insurance
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Construction Project Manager - Mid-Level
Hercules Fence of Maryland, LLC —Jessup, MD
- $90,000 - $110,000 a year
- Construction site
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Inner Glow Operations and Growth associate
Inner Glow —Chantilly, VA
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Warehouse
- Health insurance
- Paid time off
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3d
Associate, Merchandising Operations
Retail Services & Systems, Inc —Bethesda, MD
- $16.00 - $33.99 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Paid parental leave
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10h
People Operations Associate
HIAS Inc —Silver Spring, MD
- $60,000 - $65,000 a year
- Full-time
- Organizational skills
- 1 year
- Communication skills
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Strategic Operations Associate - Washington, D.C.
Stryker —Washington, DC
- $74,100 - $108,600 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Warehouse Associate
SRS Building Products - Gaithersburg —Gaithersburg, MD
- $20.00 - $25.34 an hour
- Extended hours
- Background check
- Microsoft Excel
- Basic math
- Travel reimbursement
- Wellness program
4d
Associate II Outbound Logistics
Total Wine & More —Bethesda, MD
- $62,640.00 - $88,004.80 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Data entry
- Commuter assistance
- Paid parental leave
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Associate, New Verticals - Convenience Strategy & Operations
DoorDash USA —Washington, DC
- $74,800 - $110,000 a year
- Multiple hires
- SQL
- Bachelor's degree
- Military encouraged
- Paid parental leave
- Parental leave
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Associate Consultant / Consultant, CX Research & Survey Operations
Technical Assent —Washington, DC
- $70,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Health savings account
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Business Operations Associate - Part Time
CarMax —Sterling, VA
- $17.40 - $28.00 an hour
- Part-time
- Dealership
- Mentoring
- Organizational skills
Retail Rock CLimbing Associate
DICK'S Sporting Goods —Gaithersburg, MD
- $18.50 - $25.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Team management
Front Desk Associate
Full Circle Dentistry —Hyattsville, MD
- $22.00 - $28.52 an hour
- Part-time
- Bilingual
- Google Workspace
- Inventory management
- Dental insurance
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7d
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Associate II
Dollar Tree —Germantown, MD
- $18.00 - $18.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance

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Grants Transactions Processing Assistant, Associate

LCG, Inc. -
Rockville, MD

Quick Apply

Job Details

$21.06 - $24.42 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Customer support
Customer information system software
Ticketing system technical support

Full Job Description

Job Description

Location: Rockville, MD (Remote)

Required Clearance: Ability to obtain Public Trust

Position Description: The Grants Transactions Processing Assistant, Associate is responsible for delivering high-quality customer service and operational support by responding to customer inquiries related to grant programs, model and program policies, technical issues, and program operations. This role requires the ability to independently analyze inquiries, apply established procedures, and provide accurate and timely resolutions using approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources.

The Associate-level professional will support customer interactions across multiple communication channels, including phone, email, and live chat, while ensuring compliance with organizational policies and service standards. This position also involves assisting with process improvement efforts, mentoring junior staff when needed, and contributing to the overall efficiency and effectiveness of customer support operations.

Duties and Responsibilities

Respond to customer inquiries regarding grant programs, model and program policies, technical issues, and operational procedures.
Utilize approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources to provide accurate, consistent, and timely information.
Research and resolve moderately complex customer inquiries while ensuring adherence to established policies and procedures.
Support customer interactions through phone, email, and live chat while maintaining professionalism and excellent customer service standards.
Document customer interactions, resolutions, and follow-up actions accurately in designated systems.
Update and maintain customer records and case information following each interaction.
Identify trends in customer issues and recommend process improvements or updates to documentation and knowledge resources.
Escalate unresolved or complex inquiries to the appropriate team or management when necessary.
Assist with onboarding and guidance of junior staff by sharing knowledge, best practices, and operational procedures.
Stay informed on updates to program policies, procedures, systems, and Knowledgebase content.
Participate in team meetings, training sessions, and quality assurance activities to support continuous improvement initiatives.
Troubleshoot and resolve basic to intermediate technical issues reported by customers.
Provide step-by-step guidance to customers to resolve technical and operational concerns efficiently.
Coordinate with technical support teams and other stakeholders to resolve escalated issues in a timely manner.
Ensure compliance with customer service metrics, service-level agreements (SLAs), and organizational standards.

Requirements

Associate’s degree or equivalent combination of education and relevant experience required; Bachelor’s degree preferred.
Minimum of 2–4 years of experience in customer service, helpdesk support, grants support, or a related operational environment.
Strong verbal and written communication skills with the ability to communicate effectively with diverse audiences.
Experience using helpdesk software, ticketing systems, CRM platforms, and customer support tools.
Working knowledge of IT support principles and troubleshooting methodologies.
Ability to interpret and apply policies, procedures, and approved documentation accurately.
Strong analytical, problem-solving, and organizational skills with attention to detail.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Demonstrated ability to work independently and collaboratively within a team environment.
Strong interpersonal skills and commitment to providing exceptional customer service.

Preferred Qualifications

Experience supporting federal grant programs or government customer service operations.
Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in daily customer service tasks, including drafting customer communications, generating reports, summarizing client interactions, and preparing training materials.
Experience guiding or supporting team members in leveraging Microsoft 365 Copilot and related collaboration tools to streamline workflows and improve customer support operations.
Familiarity with Public Trust environments and federal compliance requirements.

Compensation and Benefits

The projected compensation range for this position is $21.06/hr - $24.42/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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Refine Your Search

operations associate jobs in germantown, md

Grants Transactions Processing Assistant, Associate

Operations Associate - Community

Associate Attorney-VA/MD

Desktop Support Specialist (Mid Level)

Mid-level Vulnerability Researcher

IT050 Operations and Procurement Specialist/Associate Systems Engineer

Construction Project Manager - Mid-Level

Inner Glow Operations and Growth associate

Associate, Merchandising Operations

People Operations Associate

Strategic Operations Associate - Washington, D.C.

Warehouse Associate

Associate II Outbound Logistics

Associate, New Verticals - Convenience Strategy & Operations

Associate Consultant / Consultant, CX Research & Survey Operations

Business Operations Associate - Part Time

Retail Rock CLimbing Associate

Front Desk Associate

Associate Service Manager

Customer Service Associate II

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