Top 352 Service desk support Jobs in Germantown, Md

Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
7d
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
IT Support Specialist
Pratum Companies —Gaithersburg, MD
- $33 - $36 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
4d
IT Service Desk Agent
General Dynamics Information Technology —Bethesda, MD
- $30.44 - $41.18 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- 401(k) matching
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
IT Operations Assistant
The Arc Montgomery County —Derwood, MD
- $41,097 - $43,177 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
2d
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
End User Support Technician Tier 3
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- High school diploma or GED
Desktop Support Technician
Howard University —Washington, DC
- $72,727 - $80,000 a year
- Full-time
- Computer Science
- Word processing
- Mid-level
- 403(b) matching
- Commuter assistance
10d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
IT Technical Analyst
IT Technical Analyst —Rockville, MD
- Urgently hiring
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
7d
IT Field Support Services Technician
CohnReznick —Bethesda, MD
- $69,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid time off
- Parental leave
11d
IT Support Analyst
Siemens —Arlington, VA
- $73,440 - $99,246 a year
- Full-time
- Azure
- Mid-level
- Office
7d
IT Support Specialist
Trustar Bank —McLean, VA
- From $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
COPT Defense Properties —Columbia, MD
- $38,500 - $77,500 a year
- Microsoft Outlook
- Computer Science
- Mid-level
- Dental insurance
- Vision insurance
Help Desk Administrator / Junior Systems Engineer
Distributed Solutions, Inc. —Reston, VA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply

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service desk support jobs near germantown, md

Desktop Support Specialist (Temporary Position)

Sanametrix -
Washington, DC

Quick Apply

Job Details

Temporary
$23 - $27 an hour
7 days ago

Qualifications

Computer operation
Serving clients
In-person customer service
Bachelor's degree
Internal employee customer service
Computer hardware
Customer support ticket management
Network support
Desktop administration
Ticketing system technical support

Full Job Description

**** US Citizenship is required****

Job Summary

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

Sanametrix is currently identifying qualified candidates for a temporary on-site Desktop Support Specialist position located in Washington, DC. The position is expected to last six-months, but may have the option to extend.

This is a full-time position with a work schedule of 8:00 AM EST to 5:00 PM EST, Monday through Friday.

Responsibilities:

Provide Tier 1 and Tier 2 end-user support.
Deploy, configure, troubleshoot, and replace laptops, peripherals, and software.
Support Windows 11, Microsoft 365, Active Directory, VPN, and ServiceNow.
Perform device imaging, data migration, refresh, and onboarding support.

· Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment.

· Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications.

· Able to work well under pressure and to meet deadlines with calm and poise.

· Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals.

· Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

· Connect and configure IT devices to use computer networks.

· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

· Develop end-user documentation and instructions.

· Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.

· Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

· Stay in regular communication throughout the day with other tiers of support and Management staff.

· Participates in troubleshooting of issues with the drive towards root cause identification.

Required Skills, Qualifications, Certifications:

· Must be able to obtain and maintain a 6C Public Trust security clearance.

· Bachelor’s degree in a technical discipline with three (3) or more years of technical support experience or five (5) or more years technical support experience without a degree. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite.

Experience using ticketing system (preferably ServiceNOW)
Strong customer service and equipment support skills
Strong written and oral communications

Desired Skills, Qualifications, Certifications:

· Dell Certified Technician

· Help Desk Institute (HDI)

· CompTIA A+

· CompTIA Network+

· CompTIA Security++

· BA/BS in a technical discipline

· MCSA: Windows 11

· MCSE: Desktop Infrastructure

· MCDST: Microsoft Certified Desktop Support Technician

· ITIL Certification

Pay: $23.00 - $27.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in germantown, md

Desktop Support Specialist (Temporary Position)

Help Desk Technician - TS/SCI W/ Polygraph

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

IT Support Specialist

IT Service Desk Agent

IT Service Desk Support Specialist

End User Support Technician Tier 2

IT Operations Assistant

SupportCenter Specialist - Tier 1

End User Support Technician Tier 3

Desktop Support Technician

IT Mart Tech Support

IT Help Desk Specialist

IT Technical Analyst

IT Field Support Services Technician

IT Support Analyst

IT Support Specialist

IT Support Analyst

Help Desk Administrator / Junior Systems Engineer

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