Top 377 Customer service representative Jobs in Germantown, Tn

Client Support Manager
Barrett Distribution Centers —Memphis, TN
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Remote Customer Support Agent (P&C)
Jerry.ai —Memphis, TN
- $19 - $21 an hour
- 8 hour shift
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
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11d
Branch Customer Service Rep - Collierville, TN
AAA The Auto Club Group —Collierville, TN
- $19.00 - $21.50 an hour
- Weekends as needed
- Writing skills
- Basic math
- Pass drug screening
- Paid jury duty
- Health savings account
9h
CSR / Receptionist
Community Veterinary Partners —Memphis, TN
- $30,000 - $40,000 a year
- 10 hour shift
- In person
- Computer literacy
- Computer skills
- Communication skills
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Call Center Representative (Medical)
OrthoSouth —Memphis, TN
- Full-time
- Customer service
- Medical office experience
- HIPAA
- Health savings account
- Health insurance
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10d
Customer Service Administrator 3
Southeastern Freight Lines —Memphis, TN
- $23.98 - $29.15 an hour
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
2d
Inbound Customer Service Agent-Bodewell Remote
GE Appliances —Memphis, TN
- Full-time
- Remote
- Research
- Conflict management
- US work authorization
- Paid training
- Disability insurance
4d
Customer Account Specialist
C.H. Robinson —Collierville, TN
- $19.95 - $31.55 an hour
- Urgently hiring
- Hybrid work
- Sales
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Specialist Customer Service
Orgill Inc —Collierville, TN
- Microsoft Excel
- Writing skills
- Research
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Customer Service Rep
Lincare Inc. —Bartlett, TN
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
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Customer Service Representative
KELE INC —Memphis, TN
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Health savings account
- AD&D insurance
Airport Customer Service Agent
GAT Airline Ground Support —Memphis, TN
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
Customer Service Representative
Mister Greenway Plumbing Heating & Air —Bartlett, TN
- $16 - $19 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Contact Center Representative (Call Center)
Fedex Employee Credit Association —Memphis, TN
- Urgently hiring
- Microsoft Outlook
- Basic math
- Communication skills
- Profit sharing
- AD&D insurance
Customer Service Representative/Route Service Representative
Gateway Services Inc —Memphis, TN
- $19 - $23 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
13d
Coordinator-Customer Service II
Baptist Memorial Health Care —Memphis, TN
- Mid-level
- High school diploma or GED
- Clinic
Customer Service Coordinator II
Baptist Memorial Health Care —Cordova, TN
- Mid-level
- Windows
- Clinic
Call Center Agent
Anserfone —Memphis, TN
- From $16 an hour
- Weekends as needed
- Computer literacy
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Highline Warren —Memphis, TN
- Full-time
- Hybrid work
- Entry level
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Nate Nash - State Farm Agent —Collierville, TN
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply

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Client Support Manager

Barrett Distribution Centers -
Memphis, TN

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.
Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8:00am- 5:00pm.
The compensation for this position ranges from $90K to $110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

customer service representative jobs in germantown, tn

Client Support Manager

Remote Customer Support Agent (P&C)

Branch Customer Service Rep - Collierville, TN

CSR / Receptionist

Call Center Representative (Medical)

Customer Service Administrator 3

Inbound Customer Service Agent-Bodewell Remote

Customer Account Specialist

Specialist Customer Service

Customer Service Rep

Customer Service Representative

Airport Customer Service Agent

Customer Service Representative

Contact Center Representative (Call Center)

Customer Service Representative/Route Service Representative

Coordinator-Customer Service II

Customer Service Coordinator II

Call Center Agent

Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

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