Top 8 technical support supervisor Jobs in germantown, wi

Supervisor - Helpdesk
SKYGEN USA —Menomonee Falls, WI
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Work from home
Customer Service Manager
Ellsworth Corporation —Germantown, WI
- Hybrid work
- Office
- Windows
- Microsoft Office
- Wellness program
- Paid holidays
Quick Apply
3d
Customer Service Front End Supervisor
K9 Resorts of Brookfield —Brookfield, WI
- $17 - $19 an hour
- Weekends as needed
- Computer literacy
- Public speaking
- Mid-level
- Employee discount
- Opportunities for advancement
Quick Apply
5d
Customer Service Supervisor
CL&D Graphics —Oconomowoc, WI
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
11d
Customer Service Supervisor
Border States Industries, Inc. —Pewaukee, WI
- Microsoft Excel
- Computer literacy
- English
- Health savings account
- Paid holidays
Technical Support Manager
KHS USA INC —Waukesha, WI
- Full-time
- 3 years
- Databases
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Manager
Salzgitter AG —Waukesha, WI
- Mid-level
- 3 years
- Databases
- Paid holidays
- Disability insurance
1d

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Supervisor - Helpdesk

SKYGEN USA -
Menomonee Falls, WI

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Managing technical support teams
Managing teams in a customer support role
VoIP administration
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Leading team collaboration initiatives
SharePoint
Managing projects
Telephone systems
Productivity software
Desktop administration
Team motivation (leadership skill)
Intune
Active Directory management
Ticketing system technical support

Full Job Description

What are important things that YOU need to know about this role?

Hybrid work environment: This position is primarily onsite, working four days per week in Menomonee Falls and one remote day. Regular onsite leadership and team presence are critical.
Hands-on supervisory responsibility: Leads a team of six direct reports, balancing people leadership with active involvement in frontline support.
End-to-end ownership: Responsible for daily Helpdesk operations, providing technical support, managing escalations, and serving as part of the after-hours on-call support team.

What will YOU be doing for us? Supervise the helpdesk team to ensure customers receive the highest level of service while achieving and maintaining service level requirements. This position also handles first level escalations, facilitates new hire on-boarding, training/mentoring and documents processes.

What will YOU be working on?

Supervise, lead and coach Help Desk staff.
Evaluate and revise help desk processes to improve workflows and service levels.
Monitor helpdesk ticketing system data to ensure expected service levels are maintained.
Ensure documentation and knowledge base data is kept up to date and procedures are followed by Helpdesk team members.
Be the escalation resource for help desk and business personnel. Assist with complex problem resolution.
Facilitate communication with appropriate internal and external parties as needed.
Maintain HITRUST requirements for endpoints containing protected data (workstations & laptops) inventory.
Review HITRUST reports showing software installed on employee machines to identify concerns, including software that needs to be updated/patched.
Work in conjunction with Human Resources to interview and hire staff.
Develop, and motivate staff. Address a variety of personnel actions including employment, termination, performance reviews, salary reviews, disciplinary actions, training and development plans.
Work effectively and collaboratively with business resources to ensure seamless support for all users.
Work closely with the Director of IT to collaborate on cross-functional projects.
Foster an environment of continuous improvement and excellence.

What qualifications do YOU need to have to be GOOD candidate?

Associate or bachelor’s degree in information technology and/or Helpdesk Support or equivalent technical experience
1+Years or experience in a leadership role (leading others, leading projects etc.)
3+ years of prior experience in a helpdesk/technical support type of role
Proficiency with Microsoft Active Directory
Knowledge of or some experience with Intune
Proficient with Windows Operating Systems
Proficient with Microsoft Office & SharePoint applications
Proficient with a Help Desk ticketing system
Proficient with supporting employees and employee systems in a medium size organization
Strong analytical and technical troubleshooting skills
Strong organizational skills
Strong written and verbal communication skills
Ability to successfully lead and motivate teams

What qualifications do YOU need to have to be GREAT candidate?

Associate or bachelor’s Degree in a related field.
Previous experience managing a Helpdesk team responsible for supporting multiple organizational departments located in multiple facilities including telecommuter/Work from Home employees.
Knowledge of Windows desktop operating systems
Knowledge of common ITIL service framework
Experience with Service Desk Plus
Experience administering, configuring and using Helpdesk ticketing systems
Experience supporting employees using a VoIP phone system
Experience with Nice Incontact and Ring Central
Basic understanding of networking (VLANS, Routing, Switching, PoE, Internet Circuits, WAN data circuits

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Apply Now

Refine Your Search

technical support supervisor jobs in germantown, wi

Supervisor - Helpdesk

Customer Service Manager

Customer Service Front End Supervisor

Customer Service Supervisor

Customer Service Supervisor

Technical Support Manager

Technical Support Manager

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