Top 16 Senior program manager Jobs in Germantown Tn

Senior Manager, Technical Support - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- Remote
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
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4d
Director of Major Gifts and Planned Giving
Catholic Recruiter Associates —Walls, MS
- $115,000 - $130,000 a year
- Email
- CRM software
- 5 years
- Word processing
- Health insurance
- Dental insurance
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5d
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Memphis, TN
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
2d
Sr Finance Program Manager
Medtronic —Memphis, TN
- $148,000 - $222,000 a year
- Full-time
- CPA
- 5 years
- Research
- Health savings account
- Employee stock purchase plan
3d
Sr Advisor - Relational Development (Memphis, TN)
St. Jude Children's Research Hospital —Memphis, TN
- Full-time
- Office
- Bachelor's degree
- Children
- Paid parental leave
- Health insurance
Sr. Advisor - Technology Services, IT - Memphis, TN OR Remote in the USA)
St. Jude Children's Research Hospital —Memphis, TN
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Memory Care Director
Harmony Senior Services —Memphis, TN
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Health insurance
- 401(k)
Senior Manager, IT General Controls Audit
Hunter Fan —Memphis, TN
- Hybrid work
- Oracle
- CPA
- Computer Science
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3d
Senior Critical Facilities Technician
T5 Data Centers —Memphis, TN
- Full-time
- Military
- 3 years
- High school diploma or GED
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Sr Director - Patient Experience & Advocacy
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Nursing
- 5 years
- Office
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Sr Director - Patient Safety & High Reliability Organization
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Nursing
- Hospital
- 5 years
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Principal Scientist in Chemical Induced Proximity
St. Jude Children's Research Hospital —Memphis, TN
- $138,320 - $262,080 a year
- Full-time
- Master's degree
- Bachelor's degree
- Doctor of Philosophy
- Wellness program
- Health insurance
Senior Licensed Professional Mental Health Counselor-Chemical Dependency Center (CDC)
US Veterans Health Administration —Memphis, TN
- $89,508 - $116,362 a year
- Online Application
- Background check
- Doctoral degree
- Addiction Medicine
- Loan repayment program
3d
Senior Licensed Professional Mental Health Counselor-Primary Care Mental Health Integration(PCMHI)
US Veterans Health Administration —Memphis, TN
- $89,508 - $116,362 a year
- Online Application
- Background check
- Doctoral degree
- Patient monitoring
- Loan repayment program

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Senior Manager, Technical Support - Tru-D

PDI -
Memphis, TN

Quick Apply

Job Details

$105,000 - $115,000 a year
4 days ago

Benefits

Profit sharing
Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Flextime
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Prescription drug insurance
Pet insurance

Qualifications

Team motivation (leadership skill)
Senior leadership

Full Job Description

DESCRIPTION

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!

POSITION PURPOSE

The Senior Manager, Technical Support will oversee the Tru-D Support Specialist (“TSS”) team and Technical Support Managers, who are responsible for servicing and providing training for customers’ equipment in the field and in the Memphis-based warehouse. The Senior Manager, Technical Support acts as the liaison between the Tru-D Sales Team, TSS team, Operations, R&D and our customers. A core priority will be equipping the TSS team with adequate tools and training so that they are able to manage customer device uptime and maintenance as quickly and effectively as possible to maintain our quality and business objectives. This role is a member of the Tru-D leadership team which is responsible for working cross-functionally to set strategies, improve processes, and increase collaboration across the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Set strategic objectives for technical support organization including both field based and Memphis-based support.
Hire, onboard, and coach technical support team.
Establish warehouse repair program with adequate processes, tools and resources
Model exceptional service to customers and serve as point of escalation
Balance and optimize team workload through use of efficient tools and territory planning
Keep records and service dates up to date, driving accountability within the TSS team
Drive initiatives to maximize customer uptime
Travel with TSS team to provide training, coaching and assist with case coverage
Master Tru-D product functionality and assist with training and implementations as needed
Enter and investigate customer complaints and relay any concerns to Quality
Provide quotes and accurate records for invoicing of out-of-service customers
Work closely with Contracts team to drive Service Agreement sales and expired parts sales
Manage service campaigns and dispatch functionality in Salesforce.com
Lead regular team meetings to ensure alignment, knowledge-sharing and team engagement
Drive efficiencies by embracing new technologies to better manage and support our customers
Provide feedback to R&D on product enhancements and service requirements
Support the development of ISO 13485-compliant work instructions, SOPs and Forms for Technical Support processes
Manage team expenses to align with budget
60-70% travel is expected

PERFORMANCE MEASUREMENTS

Overall team case closure time

Overall team fixed right first-time measure

% Annual Services visits Completed by TSS team

Team utilization measures

QUALIFICATIONS

EDUCATION/CERTIFICATION

Bachelors degree or Technical Trade Certificate

REQUIRED KNOWLEDGE

Mechanical aptitude and repair best practices
Proficiency in Microsoft Office Suite, Apple and Android OS
Proficient in Salesforce.com, preferred
Knowledge of hand tools
Experience servicing or manufacturing with healthcare capital equipment or medical devices preferred

EXPERIENCE REQUIRED

5+ years technical field service experience
3+ years of management experience

SKILLS/ABILITIES

Ability to manage a remote team using available tools and systems
Reliable for efficiency, accuracy, and attention to detail
Ability to learn quickly and multitask
Must have time management, organization, and communication skills
Must be able to motivate and engage remote team

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions.

SALARY RANGE:

$105,000 - $115,000 annually

BENEFITS

PDI is pleased to offer comprehensive and affordable benefits for our associates, which includes:

Medical, behavioral & prescription drug coverage
Health Savings Account (HSA)
Dental
Vision
401(k) savings plan with company match and profit sharing
Basic and supplemental Life and AD&D insurance
Flexible Spending Accounts (FSAs)
Short & long-term disability
Employee Assistance Program (EAP)
Health Advocacy Program

PDI also offers many voluntary benefits such as: Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide associates with paid time off programs including: sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position we also offer summer hours and flex place/flex time options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

senior program manager jobs in germantown tn

Senior Manager, Technical Support - Tru-D

Director of Major Gifts and Planned Giving

Sr. Program Lead, Professional Education, CKMH

Sr Finance Program Manager

Sr Advisor - Relational Development (Memphis, TN)

Sr. Advisor - Technology Services, IT - Memphis, TN OR Remote in the USA)

Memory Care Director

Senior Manager, IT General Controls Audit

Senior Critical Facilities Technician

Sr Director - Patient Experience & Advocacy

Sr Director - Patient Safety & High Reliability Organization

Principal Scientist in Chemical Induced Proximity

Senior Licensed Professional Mental Health Counselor-Chemical Dependency Center (CDC)

Senior Licensed Professional Mental Health Counselor-Primary Care Mental Health Integration(PCMHI)

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