Senior Customer Success Manager (Remote - TN)
Nodes & Links —Memphis, TN
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
- $115,000 - $140,000 a year
- Office
- 8 years
- Bachelor's degree
Academic Success Coach
Baptist Memorial Health Care —Memphis, TN
- 8 hour shift
- Microsoft Excel
- Computer literacy
- Mid-level
Success Coach
Southwest Tennessee Community College —Memphis, TN
- Full-time
- Mid-level
- University
- Bachelor's degree
12d
Student Success Coach MSCS - Part Time
YMCA of Memphis & the Mid-South —Cordova, TN
- Part-time
- Background check
- Mid-level
- 3 years
- Flexible schedule
Student Success Coach MSCS - Full Time
YMCA of Memphis & the Mid-South —Cordova, TN
- Weekends as needed
- Background check
- Mid-level
- 3 years
- Flexible schedule
Learning Specialist-Academic Success, Disability Serv.
University of Tennessee Health Science Center —Memphis, TN
- Weekends as needed
- Mid-level
- University
- Education
1d
Learning Specialist-Academic Success, Disability Serv.
University of Tennessee - Knoxville —Memphis, TN
- Weekends as needed
- Mid-level
- University
- Education
1d
College Work Study Program (Student Success & Experience Office Assistant)
Southwest Tennessee Community College —Memphis, TN
- Microsoft Excel
- Writing skills
- University
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Memphis, TN
- 5 years
- Research
- Travel

Discover related jobs

Based on your search for success manager jobs.

Bilingual Onsite/ Account Manager
Supreme Staffing —Memphis, TN
This role is pivotal in developing and maintaining relationships with clients, driving sales, and ensuring customer satisfaction.
$18 - $20 an hour
Quick Apply
8d
Account Executive - Hospice
Agape Care Group —Olive Branch, MS
Education: Minimum of an Associate Degree required in the field of study or proven work experience in a health-related field. Immediate Access to Paid Time Off.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager (CSM)
Sproutward —Dublin, OH
Create tools and content to help streamline implementation and support processes and provide the best possible customer experiences.
Dealer Success Manager
Capital One —Columbus, OH
Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the…
13d

Show more jobs in cities nearby

I want to receive the latest job alert for success manager in germantown tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

success manager jobs near germantown tn

Learning Specialist jobs in Memphis, TN

Customer Success Manager jobs in Memphis, TN

Career Coach jobs in Memphis, TN

Career Coach jobs in Cordova, TN

Student Assistant jobs in Memphis, TN

Learning Specialist jobs in Southaven, MS

Learning Specialist jobs in Horry County, SC

Learning Specialist jobs in Boston College, MA

Learning Specialist jobs in Mount Laurel, NJ

Procurement Specialist jobs in Orlando, FL

Learning Development jobs in Madison, WI

Learning Resources jobs in Vernon Hills, IL

Customer Success Manager jobs in Illinois

Customer Success Manager jobs in Carlsbad, CA

Work At Home Remote Customer Service jobs in Delaware

Creative Manager jobs in Remote

Case Manager jobs in Oceanside, CA

Work From Home Customer Service jobs in Atlanta, GA

Customer Success Manager jobs in Hampton, VA

Customer Success Manager jobs in Chandler, AZ

Senior Customer Success Manager (Remote - TN)

Nodes & Links
Memphis, TN

Apply Now

Job Details

Full-time
$140,000 - $155,000 a year

Benefits

Health insurance
401(k)

Qualifications

Customer communication
Enterprise software
Managing clients in a customer support role
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Stakeholder management

Full Job Description

What does Nodes & Links do?

Did you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix that.

We are developing an AI-first SaaS platform to help people who deal with very large projects. If someone is building a nuclear plant or a data center, they need a special kind of software to organize and prioritize their work. That's us.

Recognized by TechNation, Construction Tech Review, and Amazon as industry leaders, we're part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. Our global clients include Intel, AECOM, and BAM, and we've raised $30M to date from top VC funds.

This is a great opportunity to join an ambitious deep-tech start-up in a dynamic and mission-driven environment, driving our growth from a start-up to a scale-up

You will also be helping to solve one of the oldest problems of mankind and potentially save the economy billions - not bad right?

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross-functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post-sale lifecycle.

Managing a portfolio of enterprise customer accounts as the main post-sale contact.
Leading onboarding and implementation activity to set customers up for success.
Building success plans tied to customer goals, adoption, and measurable outcomes.
Running regular customer meetings, business reviews, and value conversations with key stakeholders.
Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
Driving renewals and supporting expansion opportunities across existing accounts.
Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
Working closely with cross-functional teams to resolve issues and improve the customer journey.

Who you are

At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
Experience managing Enterprise SaaS customers.
A strong track record in onboarding, adoption, retention, and renewal management.
Excellent stakeholder management skills, including confidence working with senior customer contacts.
Strong communication skills, both written and verbal.
A proactive, commercially minded, and customer-focused approach.

We would love if you have

Experience in construction, infrastructure, project controls, or a related industry.
Familiarity with Primavera P6 or similar planning tools.
Experience working with complex workflows, data-driven platforms, or technical SaaS products.
Exposure to QBRs, executive reporting, and value-led account management.

What if you’re a partial fit?

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn't exactly match this job description.

Location

Tennessee, Remote

‍‍ We are

Hard working but not workaholic
Explorers. Data is our compass and innovation our destination
Independent thinkers. We are not afraid of looking where no one else is
Team players. We believe the whole is bigger than the sum of its parts
We have strong opinions, weakly held
Continuously evolving the way we do things. Even our #donut dates

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Benefits

Besides a competitive salary starting at $140,000-$155,000, we are also proud to support you with:

A team of Noders who are second to none. Yep - the team is that good
Equity in Nodes & Links - we are all in this together
Health insurances & 401K plans ️
Remote work budget, to build your perfect set up ($500 year 1 + $100 year 2)
Personal development budget, to keep growing ($1,000 pa)
Annual #workation trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2)
Wedding/Civil Partnerships additional leave on us ️

Apply Now

Refine Your Search

success manager jobs in germantown tn

Senior Customer Success Manager (Remote - TN)

Sr. Sales Manager- Customer Success

Academic Success Coach

Success Coach

Student Success Coach MSCS - Part Time

Student Success Coach MSCS - Full Time

Learning Specialist-Academic Success, Disability Serv.

Learning Specialist-Academic Success, Disability Serv.

College Work Study Program (Student Success & Experience Office Assistant)

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for success manager in germantown tn

Explore jobs in more locations

What does Nodes & Links do?

What will you do in the role?

Who you are

We would love if you have

What if you’re a partial fit?

Location

‍‍ We are

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected