Top 49 Desk manager Jobs in Gettysburg, Pa

IT Service Desk Manager
Evapco —Taneytown, MD
- $100,000 - $150,000 a year
- Full-time
- PMP
- 5 years
- Office
- Profit sharing
- Paid parental leave
Quick Apply
10d
Front Desk Clerk
Equity LifeStyle Properties —Gettysburg, PA
- Part-time
- Computer literacy
- No high school diploma
- High school diploma or GED
Front Desk
Equity LifeStyle Properties —Gettysburg, PA
- Part-time
- Computer literacy
- No high school diploma
- High school diploma or GED
Treating Physical Therapy Site Manager
The Centers for Advanced Orthopaedics LL —Taneytown, MD
- $100,000 a year
- Evenings as needed
- CPR Certification
- Heavy lifting
- BLS Certification
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Account Mgr I
Sheridan —Hanover, PA
- $18 - $19 an hour
- Office
- High school diploma or GED
- Analysis skills
7d
PT Jewelry Merchandiser - York/ Hanover/ Gettysburg
beeline Group —Hanover, PA
- Part-time
- 18 years or older
- Merchandising
- Driver's License
- Employee discount
- Flexible schedule
Quick Apply
14d
Front Desk & Lane Support Associate
Cannon Bowl LLC —Gettysburg, PA
- Communication skills
- Entry level
Quick Apply
4d
Cash Office
Kennie's Market's Inc —Gettysburg, PA
- POS
- Entry level
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Operations Manager
Lane Enterprises, LLC —Shippensburg, PA
- $108,000 - $140,000 a year
- Full-time
- Background check
- 5 years
- Computer literacy
Quick Apply
Recruiting Specialist (In-Office Only)
HANOVER FOODS CORPORATION —Hanover, PA
- Pass drug screening
- Mid-level
- Office
Quick Apply
Guest Service Agent
Holiday Inn Express Gettysburg —Gettysburg, PA
- $12 - $14 an hour
- Part-time
- Hospitality
- CPR Certification
- Customer service
- Paid holidays
- Health insurance
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Part Time - Wiestling Student Center - Manager
Penn State University —Mont Alto, PA
- $18 an hour
- Part-time
- Background check
- Maintenance
- Driver's License
Manager Operations - PA Operations - Waynesboro Service Center
FirstEnergy Corp —Waynesboro, PA
- Full-time
- 7 years
- Maintenance
- Bachelor's degree
11d
Patient Service/Front Desk Coordinator
MyEyeDr. —Shippensburg, PA
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Credit Resolution Officer
Horizon Farm Credit —Westminster, MD
- $62,300 - $90,000 a year
- Monday to Friday
- Hybrid work
- Office
- Finance
- 8 years
- Paid parental leave
- Paid holidays
Night Auditor
OTH Hotels Resorts —Gettysburg, PA
- Overnight shift
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
9d
Night Auditor
Wyndham Gettysburg Hotel & Conference Center —Gettysburg, PA
- Overnight shift
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
9d
Executive Assistant to the Superintendent
Spring Grove Area School District —Spring Grove, PA
- 8 hour shift
- School experience
- High school
- Computer literacy
Quick Apply
8h
Office Manager
Servpro of Chambersburg/Gettysburg —Chambersburg, PA
- $18 - $22 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- Inventory management
- Dental insurance
- 401(k)
Quick Apply
23h
Front Office Coordinator - Westminster (PC), MD
Pivot Physical Therapy —Westminster, MD
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account

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desk manager jobs near gettysburg, pa

IT Service Desk Manager

Evapco -
Taneytown, MD

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Job Details

Full-time
$100,000 - $150,000 a year
10 days ago

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Bereavement leave
Life insurance
Retirement plan
Paid sick time

Qualifications

Vendor relationship building
Managing technical support teams
Team supervision
Managing teams in a customer support role
Coaching
Team development
Supervising experience
Mentoring
Leading team collaboration initiatives
ITIL implementation
Project stakeholder communication
Stakeholder relationship building
IT department experience
Team building
Stakeholder management

Full Job Description

IT Service Desk Manager

Job Overview:

The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and support analysts. This role ensures high-quality, efficient support across a large, global enterprise by improving incident resolution, user satisfaction, service performance, and process maturity.

Reporting to the Global IT & Cyber Security Manager, this position owns service levels and performance metrics, Jira Service Management administration, knowledge and self-service capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management processes, vendor performance, escalations, and operational reporting. This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required.

Key Responsibilities:
Service Desk Leadership & Team Development

Lead, schedule, coach, and mentor a team of service desk technicians and support analysts, fostering a customer-first, continuous-improvement culture
Own performance management activities, including goal-setting, regular one-on-one meetings, professional development planning, and constructive feedback
Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed

Service Delivery & Performance Management

Define, monitor, and continuously improve key performance indicators and service level agreements, including first-call resolution, ticket aging, and customer satisfaction
Analyze service trends, recurring issues, and root causes to improve resolution times and the overall end-user experience
Use operational data and customer feedback to prioritize service improvements and align support delivery with business goals

ITSM Platform, Knowledge & Self-Service

Serve as the business owner and administrator for IT Service Management system, including queue configuration, workflows, automation, and reporting dashboards
Maintain and enhance the knowledge base and end-user self-service capabilities to reduce avoidable tickets and empower users
Drive strategic initiatives to modernize service desk tools, processes, and support capabilities

Incident, Problem & Change Management

Manage incident, problem, and change management lifecycles in alignment with ITIL best practices
Coordinate escalations, major incident response, stakeholder communications, and post-incident reviews
Identify corrective actions and process improvements that drive lasting resolution and greater service maturity

Asset, Endpoint & Device Management

Oversee IT asset management (ITAM) and mobile device management (MDM) processes, ensuring accurate inventory, lifecycle tracking, and compliance
Partner with security and infrastructure teams to ensure endpoints are provisioned, patched, and managed to corporate standards
Support consistent processes for device deployment, replacement, transfer, recovery, and retirement

Vendor, Escalation & Stakeholder Management

Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels
Serve as the primary escalation point for complex, high-impact, or business-critical support issues
Communicate service status, initiatives, risks, and outcomes effectively to technical and non-technical stakeholders

Reporting & Communication

Produce clear, actionable performance and operational reports for IT leadership and business stakeholders
Present service trends, performance results, improvement plans, and recommendations in a concise and business-focused manner

Required Qualifications:

Bachelor's degree in Information Technology, a related technical or business discipline, or equivalent professional experience
Five or more years of experience in a Service Desk Manager or equivalent IT support leadership role
Demonstrated experience leading, coaching, and developing technical support teams in an enterprise environment
Strong working knowledge of ITIL service management practices
Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical audiences
Customer-focused, performance-driven approach with strong problem-solving, reporting, and stakeholder management skills

Preferred Qualifications:

No certifications are required for this role. Relevant industry certifications are considered a plus, including:

ITIL 4 Foundation or higher
HDI Support Center Manager or HDI Support Center Team Lead
CompTIA A+, Network+, or Security+
Microsoft 365, Modern Desktop, Endpoint Administrator, Azure, or Identity and Access certifications
PMP, CAPM, Agile, or Scrum credentials

Key Skills & Competencies:

Service Desk Operations & Team Leadership
ITIL Service Management
Incident, Problem & Change Management
ServiceNow, Freshservice, Jira Service Management, or other ITSM Platform Administration
Knowledge Management & End-User Self-Service
Microsoft 365 Administration & Support
Microsoft Entra ID, Microsoft Intune, Windows & Active Directory
Microsoft Power Automate & Power Apps
IT Asset Management (ITAM) & Mobile Device Management (MDM)
Service Level, KPI, CSAT & Operational Reporting
Vendor Management, Escalation Management & Stakeholder Communication

Evapco’s Summary of Pay & Benefits:

The salary range consists of base pay and most recent profit sharing bonus amounts
Medical, Vision, & Dental Insurance
Employee Stock Ownership Program – we are an employee-owned company
Profit Sharing Bonus – which is paid twice per year
(k)larity Plan - Voluntary Employee Retirement Savings Plan
Paid Holidays
Paid Vacation
Paid Maternity and Paternity Leave
Bereavement Pay
Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
Paid Sick Leave
Long Term Disability

Quick Apply

Refine Your Search

desk manager jobs in gettysburg, pa

IT Service Desk Manager

Front Desk Clerk

Front Desk

Treating Physical Therapy Site Manager

Account Mgr I

PT Jewelry Merchandiser - York/ Hanover/ Gettysburg

Front Desk & Lane Support Associate

Cash Office

Operations Manager

Recruiting Specialist (In-Office Only)

Guest Service Agent

Part Time - Wiestling Student Center - Manager

Manager Operations - PA Operations - Waynesboro Service Center

Patient Service/Front Desk Coordinator

Credit Resolution Officer

Night Auditor

Night Auditor

Executive Assistant to the Superintendent

Office Manager

Front Office Coordinator - Westminster (PC), MD

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