HOURS & SHIFT REQUIREMENTS: Full time; 80 hours per pay period. Monday – Friday 8:00am -5:00pm.
GENERAL SUMMARY
The receptionist performs clerical duties of the Orthopaedics Department. Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practices computer system. Facilitates good communications through proper handling of information, inquiries and requests given or received by phone or in person; maintains a neat, well organized area and may assists with certain areas of patient care as directed.
GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT
To provide personalized, professional healthcare services to the residents of the Communities we serve.
PRINCIPLE DUTIES AND RESPONSIBILITIES
1. Verify insurance coverage/check for any other changes
2. Verify demographics and make changes in computer.
3. Request co-pays or payment on account.
4. Determine if a walk-in patient needs to be seen or worked in.
5. Communicate with the CBO (Central Billing Office) for any questions or concerns about patient accounts.
6. Prepare forms (work status, physical therapy, diagnostic testing).
7. Completes release of medical records, updating forms and schedules as necessary.
8. Schedule appointments for all providers. Includes backing up cardiology phones and front desk area when needed.
9. Effectively communicate to patient needs with the appropriate level of urgency.
10. Mail out dictation to referring doctors or anyone the provider CC’s in the dictation.
11. Collects information regarding department needs and maintenance of clerical supplies and equipment
12. Implements appropriate measures to meet the patient/family learning needs
13. Scan and file documents in EMR
14. Prepare chart prep for all providers.
15. Participates in unit and development and attainment of department
16. Performs documentation duties in the patient record which is timely, accurate and concise. Transcribes orders correctly, accurately.
17. Demonstrates awareness and sensitivity to patient’s rights, as identified by Bill of Rights.
18. Functions with an awareness and application of safety issues as identified within the institution.
19. Demonstrates sound knowledge base and actions in the care and decision making for care and decision making for designated patient populations.
20. Demonstrates an awareness of self-responsibility and accountability for own practice.
21. Demonstrates self-directed learning and participation of continuing education to meet own development needs.
22. Seeks validation of knowledge base and skill level and assertively seeks guidance in areas of question.
23. Demonstrates awareness of legal issues in all aspects of patient care and unit functions and strives to manage situations on a reduced risk manner.
24. Demonstrates effective communication methods and skills, using lines of authority appropriately.
25. Remains flexible in staffing patterns and resolution of staffing conflicts.
26. Will cross train with the cardiology department to help with scheduling, phones, and chart prep if needed.
27. Triage and room patients as needed.
28. Obtain prior authorizations as needed.
29. Travel to satellite clinics as needed.
PHYSICAL REQUIREMENTS
1. Requires sitting for long periods of time; also stooping, bending, and stretch for files and supplies. Occasionally lifts files or paper weighing up to 20 to 30 pounds.
2. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm minimal, operate a calculator, telephone, copier, and such other office equipment as necessary.
3. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
4. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
5. Auditory acuity to hear others for purposed of fluent communication.
6. Physical strength to perform the following lifting demands:
Floor to waist - 20 pounds- 14” to waist - 30 pounds
- Waist to shoulder - 20 pounds
- Shoulder to overhead - 10 pounds
- Carry 30 pounds for 30 feet
- Push 10 pounds/force for 30 feet
- Pull 10 pounds/force for 30 feet
REPORTING RELATIONSHIP
Reports to Office Manager and Director
EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED:
1. High School graduation or GED
2. One year secretarial experience is preferred
3. Typing ability of 40 wpm. Word processing experience.
4. Must be familiar with CPT and ICD-9CM codes, either through education or experience as demonstrated by past performance.
5. General knowledge of mathematics and accounting principles.
6. Knowledge of medical terminology and the insurance industry.
7. Knowledge of grammar, spelling, and punctuation to type correspondence.
8. Skill in operating a computer and copy machine.
9. Ability to read, understands, and follows oral and written instructions.
10. Ability to sort and file materials correctly by alphabetic or numeric systems.
11. Ability to speak clearly and concisely.
12. Ability to establish and maintain effective working relationships with patients, employees, and the public.
13. Knowledge of medical billing/collection practices.
14. Good communication skills to assist patients with billing questions and concerns.
15. Knowledge of Medicare.
16. Previous experience with billing forms required for different insurance plans.
17. Familiar with the Legal and Ethical Compliance in charging and billing.
18. Previous experience in the policy and procedures of billing.
19. Skill with computer applications and use of a calculator, and other office equipment.
20. Ability to deal courteously with patients, co-workers, and others.
21. Ability to communicate clearly.
22. Knowledge of Patients’ rights.
INFECTION EXPOSURE RISK LEVEL
Category 3- No Risk- Your job does not involve exposure to blood, body fluids or tissue. You do not perform or help in emergency medical care or first aid as part of your job.
WORKING CONDITIONS
1. Work is performed in an office environment.
2. Involves frequent contact with staff, patients, and the public.
3. Will work in an office with co-workers where traffic may be constant, subjecting your work to interruptions, which can produce stress and fatigue.
4. Contact may involve dealing with angry or upset people.
5. Works in an office where there are relatively few discomforts due to dust or dirt. There are some exposures to print noises.
