About FirstLine Road Solutions
FirstLine Road Solutions is a professionally managed provider of towing, recovery, and roadside assistance services. Headquartered in Phoenix, Arizona, the Company has operations throughout the western and central US, representing some of the oldest and most respected operators in the industry. With over 900 pieces of towing and recovery equipment, FirstLine is one of the largest providers of towing, recovery and roadside assistance services in the country
Position Summary
FirstLine’s recovery operations include activity from roadside incidents such as accidents and spills which require billing insurance carriers, third-party administrators (TPAs), and motor clubs. This role sits within the accounts receivable function and oversees insurance billing and collections across all FirstLine brands.
The ideal candidate has worked directly for an insurance company as an adjuster, with or alongside an insurance TPA or has direct commercial-collections experience recovering payment from insurance carriers and agencies, and understands how the claims process, adjusters, denials, and dispute functions work.
We're looking for a specialist who can:
- Review customer insurance policies to determine applicable coverage levels.
- Prepare detail claims and submit claim documentation to insurance companies, TPA’s and motor clubs using the appropriate billing codes and amounts with supporting evidence.
- Communicate and negotiate with third parties such as insurance adjusters or TPA’s to secure fair settlements, often dealing with complex policy language, multiple insurance companies and policy holders.
- Advocate for the Company throughout the claims process supporting the work that was performed and value of services provided.
- Coordinate with experts as needed such of attorneys, disposal facilities, and third-party service providers to support the amount billed for the services provided.
- Drive the collections process to ensure timely settlement of claims.
- Serve as the central point of contact for insurance carriers, customers, collections agencies, attorneys and company leadership with respect to insurance billing.
- Develop standardized billing processes for insurance funded claims.
Account Intake & Collection Readiness
- Oversee FirstLine’s billing and invoicing process for insurance funded claims. Work with Company operational leadership to either prepare or ensure invoices are complete, accurate, formatted correctly and ready to be submitted.
- Confirm that invoices, service records, photographs, authorizations, ownership information, and other supporting documents have been provided.
Insurance Claim Submission & Recovery
- Act as the single point for submitting insurance claims and demands for payment to insurance carriers and responsible parties.
- Gain intimate knowledge of insurance regulations in multiple states and learn law enforcement contracts
- Communicate with insurance adjusters, debtors, businesses, and other responsible entities regarding outstanding balances.
- Track claims, payment commitments, disputes, denials, underpayments, and follow-up activity through to final resolution.
- Interpret insurance payment documentation (EOBs, remittance advice, denial/adjustment codes) to identify improperly reduced or denied invoices.
- Challenge unsupported insurance reductions or denials when documentation supports additional recovery.
- Negotiate payment arrangements and account resolutions within approved authority.
- Leverage the Company’s footprint and volume to build relationships with insurance carriers and TPAs to help speed collections and increase the amount collected.
Third-Party Collection Agency Coordination & Litigation Support
- If needed, escalate delinquent accounts to the approved third-party collection agency once internal collection efforts are exhausted.
- Prepare and submit collection packages containing invoices, debtor information, correspondence, payment history, and supporting records.
- Serve as the primary contact for the collection agency and monitor account activity, recoveries, settlements, and status changes.
- Identify accounts that may warrant litigation based on balance, documentation, collectability, deadlines, and potential legal cost.
- Prepare litigation referral packages, account summaries, timelines, and supporting evidence for legal counsel.
- Coordinate attorney requests, discovery support, witness information, settlement activity, judgments, and post-judgment collection.
Reporting, Coordination & Records
- Maintain centralized tracking and reporting for insurance claims, collection accounts, litigation matters, payments, settlements, aged receivables, and unresolved balances.
- Coordinate releases and lien sales with submitting Company operations.
- Communicate collection status, documentation deficiencies, disputes, and recovery results on a consistent basis.
- Coordinate with the accounting team to ensure payments, credits, settlements, and adjustments are applied to open balances correctly.
- Identify recurring documentation or process issues that reduce collectability and provide feedback to company leadership.
- Maintain appropriate notes and protect confidential financial, legal, insurance, and customer information.
Key Performance Expectations
- Reduction of write-offs on insurance-recovery invoicing.
- Timely, consistent collections.
- Reduction of aged receivables across all Firstline’s operations.
- Accurate account documentation and status reporting.
- Maximization of insurance, collection-agency, and legal recoveries.
- Timely escalation of disputed and delinquent accounts.
- Effective communication with Company leadership, collection partners, and legal counsel.
Required Qualifications
- Multiple years either working as an insurance adjuster, with or along-side a TPA or experience in commercial collections / accounts receivable if the experience includes insurance billing, recovery and collection.
- Demonstrated ability to resolve denied and underpaid invoices directed at insurance companies.
- Ability to evaluate supporting documentation and assess collection risk.
- Comfort interpreting insurance payment documentation (EOBs, remittance advice, denial/adjustment codes).
- Strong written and verbal communication, with a persistent but professional collections approach.
- Effective negotiation, organization, and follow-up skills, plus sound professional judgment.
- Proficiency with accounting reports, collection systems, document-management, and Microsoft Office.
- Strong organization and attention to detail; able to manage a high volume of open accounts.
Preferred Qualifications
- Experience working at or with an insurance third-party administrator (TPA) — strongly preferred.
- Background in towing, environmental, roadside assistance, motor club, fleet, transportation, or auto-claims billing.
- Experience coordinating with third-party collection agencies and/or supporting litigation collection efforts.
- Working knowledge of insurance claims workflows, subrogation, and the role of adjusters.
- Understanding of state and local towing rate regulations and how that impacts the amounts billed and collected.
- Ability to work independently and a self-starter.
Skills & Competencies
- Negotiation and dispute-resolution skills tuned to an insurance-payor environment.
- Persistence and follow-through — comfortable making repeated contact until an account is resolved.
- Problem-solving mindset for tracking down why a claim wasn't paid and what it takes to resolve.
- Relationship-building with carriers, TPAs, and collection partners to improve key recovery metrics.
- Professionalism and composure when working with adjusters, debtors, agencies, and legal counsel.
- Self-directed and able to prioritize a large book of accounts by age, balance, and risk.
Why FirstLine Road Solutions
- Opportunity to lead and optimize a key function for one of the largest towing and recovery companies
- High-impact role with visibility across executive leadership
- Ability to build scalable systems and processes from the ground up
- Growth-oriented company with strong expansion trajectory
Compensation & Benefits
- Competitive salary + performance-based bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Additional benefits based on experience and location
- High-impact role with visibility across executive leadership
- Ability to build scalable systems and processes from the ground up
- Growth-oriented company with strong expansion trajectory
Pay: $90,000.00 - $110,000.00 per year
Work Location: In person
