Top 4619 Customer experience supervisor Jobs in Gilbert, Az

Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Mgr, TRICARE Quality Assurance
TriWest Healthcare Alliance —Phoenix, AZ
- $107,000 - $119,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
4d
Supervisor, Contact Center Services
MedImpact Healthcare Systems —Tempe, AZ
- $56,006 - $95,209 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
Airport Customer Service Manager (PHX)
Frontier Airlines, Inc —Phoenix, AZ
- Spanish
- Heavy lifting
- Up to 50% travel
- Paid holidays
- Health insurance
6d
Operations Supervisor of Phoenix Processing Center
Federal Reserve Bank of San Francisco —Phoenix, AZ
- $66,100 - $105,600 a year
- Full-time
- Microsoft Excel
- Customer service
- Military
- Paid holidays
- Health insurance
7d
center operations supervisor
Oak Street Health —Apache Junction, AZ
- $43,888 - $85,068 a year
- Full-time
- Computer literacy
- Mid-level
- Clinic
- Health insurance
- Dental insurance
4d
Supervisor - Lifestyle & Aquatics
HonorHealth —Scottsdale, AZ
- Full-time
- Background check
- CPR Certification
- Management
- Free parking
- Health insurance
10d
Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Assistant Community Manager - north Scottsdale
Pillar Communities —Scottsdale, AZ
- $22 - $24 an hour
- Full-time
- Apartments
- In-person
- 1 year
- Health savings account
- AD&D insurance
Data Center Commissioning Project Manager
CAI —Phoenix, AZ
- $128,300 - $150,800 a year
- Overtime
- Hybrid work
- 5 years
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply
Product Solutions Manager
Integrated Biometrics —Chandler, AZ
- $105,000 - $160,000 a year
- Full-time
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Flooring Field Manager(Phoenix/Flagstaff)
Epix Interiors LLC —Phoenix, AZ
- $28 - $33 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
4d
Cyclebar General Manager (Chandler)
CycleBar of United Fitness —Chandler, AZ
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Commissioning Manager
Skanska USA —Phoenix, AZ
- Full-time
- Background check
- Construction site
- 5 years
- Dental insurance
- 401(k)
6d
EHS Manager
Skanska USA —Phoenix, AZ
- Full-time
- Background check
- Microsoft Outlook
- Construction site
- Dental insurance
- 401(k)
Lead Tree Division Supervisor
Greenscapes Landcare —Phoenix, AZ
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- CDL
- Health insurance
- Dental insurance
Quick Apply
5d
General Manager- Chandler
CycleBar of United Fitness —Chandler, AZ
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Mechanical Project Manager (Commercial HVAC & Plumbing)
Central Mechanical Services LLC —Phoenix, AZ
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Fuel card
- Paid holidays
Quick Apply
11h
Store Manager
Rent-A-Center —Chandler, AZ
- $55,000 - $70,000 a year
- Part-time
- Clean driving record
- No education required
- Inventory management
- Disability insurance
- Health insurance
Quick Apply
Bilingual Assistant Manager
Cash Time Loan Centers —Mesa, AZ
- From $18 an hour
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
12d

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Manager, Fraud Operations

Whatnot -
Phoenix, AZ

Apply Now

Job Details

Full-time
$140,000 - $160,000 a year

Benefits

Internet reimbursement
Paid parental leave
Health insurance
Dental insurance
Cell phone reimbursement
Adoption assistance
Pension plan
Work from home
Parental leave
Vision insurance

Qualifications

Optimizing workflow processes
Performance improvement leadership
Team supervision
Managing teams in a customer support role
Fraud investigation
Coaching
Business analysis
Data reporting
Mid-level
Frontline customer support management
Global team management
Team development
Supervising experience
Presentation skills
Incident management operations support
Leading team collaboration initiatives
Fraud prevention implementation
Customer support
Managing projects
Process improvement planning
Business operations
Customer satisfaction improvement
Quantitative analysis
4 years
Team motivation (leadership skill)
Communication skills
Cross-functional communication
Team building

Full Job Description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Manager of Fraud Operations will join a high-impact team. This role is ideal for someone that is passionate about driving process improvement and motivating and managing a team of driven, customer-obsessed operators and team leads, all while analyzing systemic issues and implementing solutions to challenging problems. You will report to the Sr. Manager of Trust & Risk Operations, and lead a distributed (remote) team focused on solving our most sophisticated customer problems.

Lead, empower, coach and deliver high performance from a team of operators and team leads
Set the vision and culture for your team by fostering a singular focus on improving customer experience
Establish team goals and work with direct reports on strategies for executing, tracking progress and sharing results. Consistently leverage data to drive impact on overall agent performance.
Provide oversight and help the team deliver projects involving analysis, process improvement, and strategy development, while working directly with global cross-functional teams to drive innovative solutions
Identify concrete fraud insights, suggest recommendations, and advise operations/product strategy through effective communication and influence
Own end-to-end resolution of incidents ranging from fraud spikes to capacity shortages.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

A deep understanding and passion for delivering best-in-class support
4+ years of experience in managing and developing teams and leaders.
5+ years of experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment
Passion for and commitment to team development
Experience managing and influencing team strategy, and driving process improvement
Experience with improving customer experience through innovation and championing the customer's voice
Demonstrated success in presenting data (qualitative and quantitative) in a clear and compelling manner that inspires action
Excellent communication skills, written, oral, and interpersonal

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: $140K - $160K

Apply Now

Refine Your Search

customer experience supervisor jobs in gilbert, az

Manager, Fraud Operations

Mgr, TRICARE Quality Assurance

Supervisor, Contact Center Services

Airport Customer Service Manager (PHX)

Operations Supervisor of Phoenix Processing Center

center operations supervisor

Supervisor - Lifestyle & Aquatics

Call Center Team Manager

Assistant Community Manager - north Scottsdale

Data Center Commissioning Project Manager

Product Solutions Manager

Flooring Field Manager(Phoenix/Flagstaff)

Cyclebar General Manager (Chandler)

Commissioning Manager

EHS Manager

Lead Tree Division Supervisor

General Manager- Chandler

Mechanical Project Manager (Commercial HVAC & Plumbing)

Store Manager

Bilingual Assistant Manager

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