Top 27 Senior customer service representative Jobs in Gilbert, Az

Client Service Senior Associate
JPMorganChase —Tempe, AZ
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
6d
Senior Customer Success Manager, Enterprise - West
Chainguard —Scottsdale, AZ
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager - Market Access
Clarivate —Chandler, AZ
- $94,400 - $118,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Tempe, AZ
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- AD&D insurance
- Health insurance
13d
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
WorkForce Software, Senior Client Success Manager
ADP —Tempe, AZ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Customer Care Specialist
BioCare —Tempe, AZ
- On call
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
SAINT LAURENT Senior Client Advisor Scottsdale
Saint Laurent —Scottsdale, AZ
- Full-time
- English
- Senior level
- Leadership
21h
Senior Specialist, Program Management (1st Shift) - Remote
APL Logistics —Scottsdale, AZ
- Full-time
- Remote
- Customer service
- Senior level
Sr Customer Care Specialist (Manheim)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Overtime
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
- Paid jury duty
- Paid holidays
Senior Client Services Associate
Broadridge —Phoenix, AZ
- $75,000 - $90,000 a year
- Email
- Hybrid work
- Research
- Mid-level
- Office
- Paid sick time
Senior Process Associate
Infosys —Tempe, AZ
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Phoenix, AZ
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
7d
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Senior Director, Servicing Operations
Mission Lane —Phoenix, AZ
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Senior Outbound Patient Enrollment Specialist
Envita Medical Centers LLC —Scottsdale, AZ
- $60,000 - $70,000 a year
- 8 hour shift
- HIPAA
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
5d
Patient Care Advocate - Senior Outbound Call Specialist
Envita Medical Centers LLC —Scottsdale, AZ
- 8 hour shift
- Mid-level
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Associate, Account Manager
Vestwell —Scottsdale, AZ
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
8d
Senior Associate, Financial Services
Vestwell —Scottsdale, AZ
- $60,000 - $70,000 a year
- Hybrid work
- Office
- Organizational skills
- Financial services
- Health insurance
Quick Apply
11d

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Client Service Senior Associate

JPMorganChase -
Tempe, AZ

Apply Now

Job Details

Full-time
6 days ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Project reporting
Project development phase management
Performance Reporting
Research
Change management
Project delivery management
Data analytics
Management reporting
Team building

Full Job Description

JOB DESCRIPTION

Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

As a Client Service Senior Associate within the Commercial Bank, you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.

Client Service Senior Associates are a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

Job Responsibilities

Lead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles
Develop long term client relationships
Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
Proactively discuss client trends/issues with internal partners to further customize solutions for clients
Actively participate in deal team meetings as new products and services are added to clients
Influence internal partners to recommend products and services based on knowledge of client behaviors
Learn and understand existing and upcoming technologies to support client consultation and requests
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

Required Qualifications, Skills and Capabilities

Comprehensive knowledge of Treasury Services and/or Custom Card products
Data Analytics & Change Management experience
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
3+ years of client facing work experience

Preferred qualifications, skills and capabilities

Bachelor of Science or Business Administration Degree
Passion for learning new operating models, technologies, and industry trends
Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Apply Now

Refine Your Search

senior customer service representative jobs in gilbert, az

Client Service Senior Associate

Senior Customer Success Manager, Enterprise - West

Senior Customer Success Manager - Market Access

Senior Customer Success Manager, Strategic Account Services

SAL Advocate

WorkForce Software, Senior Client Success Manager

Customer Care Specialist

SAINT LAURENT Senior Client Advisor Scottsdale

Senior Specialist, Program Management (1st Shift) - Remote

Sr Customer Care Specialist (Manheim)

Senior Client Services Associate

Senior Process Associate

Senior Director, Customer Success (RapidScale)

Call Center/Reservation Manager

Senior Director, Servicing Operations

Senior Manager, Workforce Management - GUS

Senior Outbound Patient Enrollment Specialist

Patient Care Advocate - Senior Outbound Call Specialist

Senior Associate, Account Manager

Senior Associate, Financial Services

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