Job Profile:
Student Support Specialist 1 Non-Exempt
Job Family:
Student Support Services
Time Type:
PRN
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
Job Description:
Position Salary Range: $20.00 per hour
Work location varies depending on the services provided.
Performs a variety of duties related to the administration of standardized paper and computer-based tests in accordance with established standards, guidelines, and criteria.
Essential Duties:
- Reads and understands exam instructions, security requirements and procedures for each test to ensure adherence with test company policies and expectations.
- Prepares materials and testing room in accordance with exam requirements.
- Admits test takers, follows security check in and check out procedures; verifies candidates’ identification and seats them according to test policies.
- Maintains test security throughout exam in accordance with established criteria; upholds the highest standards of exam integrity.
- Actively monitors testing room for breaches of test security by frequently walking quietly around test room; reports all violations and irregularities.
- Assists with the distribution and collection of test materials; assists with accounting for and preparing materials at conclusion of exam in accordance with vendor return instructions.
- Responds to questions and or inquiries from examinees with professionalism, calm demeanor, and authority.
- Escalate candidate issues promptly.
- Ensures optimal testing environment.
- Work as a team, communicates effectively.
- May be required to act as a room supervisor as an on needed basis.
Desired Qualifications:
- Experience in a customer service role.
- Evidence of effective communication skills.
- Experience in basic office procedures.
- Experience in performing basic arithmetic calculations accurately.
- Experience maintaining strict confidentiality at all times.
- Experience following specific written and oral directions.
- Prior proctoring experience.
- Evidence of a Bachelor’s degree.
Working Environment:
- Activities are performed in an environmentally controlled office, classroom, or conference center setting subject to extended periods of sitting, standing, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk/move moderate distances to perform work.
- Frequent bending, reaching, lifting, pushing and pulling up to 40 pounds.
- Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts and technology issues.
- Evidence of effective communication skills.
- Ability to work Saturdays; work shift availability is contingent upon testing schedules.
- Regular use of standard office equipment including, but not limited to: technology (tablet/computer workstation/laptop, keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
- Hours: designated Saturdays; shifts vary.
- Work location varies depending on the services provided .
Department Statement:
The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$26014.htmld
To be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
