Inferno Escape Room is one of the top-rated and fastest-growing Escape Rooms in Tempe. We have 4 open games and are working on opening our 5th game this year and are looking to hire a game master.
Your job as a game master is to greet customers as they walk in the door, watch over them and give hints and clues as they play games, and make sure they are having a good time.
This is a very fun and exciting job for someone who wants to work in a great environment.
Due to the On-Call Nature of this job, you must live within a 10 min drive in traffic to our location. Areas acceptable are Tempe, South Scottsdale, and West Mesa. Any other areas of town will experience rush hour traffic since most of our weekday games are early evening. THIS IS NON-NEGOTIABLE. DO NOT CONTINUE IF YOU LIVE TOO FAR AWAY
Job Tasks:
- Greet customers, answer questions, and explain game rules
- Watch customers using monitors and audio to follow gameplay to assist with questions, clues, or any game failures
- Monitor and address players that break rules or destroy property
- Answer phone calls or texts and complete bookings for customers
- Take payments for bookings
- Upsell customers on other game experiences
- Reset games for the next players
- General cleaning of floors, bathrooms, game rooms, and trash
- Be able to modify gameplay in the event of puzzle failures
- Complete minor repairs that may include screwdrivers, hammers, or glue
Requirements:
- Have played at least 3 escape rooms
- Must live within 10 mins of location for On Call shifts
- Must be available to work Saturdays 1pm-11pm NON-NEGOTIABLE
- Must be 18 or older
- Must have a reliable and immediately available method of transportation (car, bike, or walk only - no public transportation, ride share, or drop-off)
- (Do not continue if you do not meet these first four requirements)
- The ability to show up on time
- Fun and cheerful personality
- Have an extreme eye for detail
- Excellent Time Management and Multi-tasking skills
- Able to learn quickly
- Must be a team player
- Must be able to work independently
- Must have good social skills.
- Must be a problem solver.
- Must have a can-do attitude
- Must be able to think quickly and react to issues
- Ability to complete minor repairs and troubleshoot errors
- Must be able to handle confrontation if customers are breaking rules
- Computer Savvy
Skills that get you Bonus Points:
- Prior Game Master experience
- Escape Room Enthusiast
- Theatre Set Design experience
- Experience with small electronics like Arduinos or RaspPis
- Graphic Design for marketing or videos
Pay:
Base Pay starts at current state minimum wage. $15.15 per hour plus tips and bonuses.
Bonus Pay:
There are bonus pay programs to reward employees for upselling products as well as encouraging reviews. There is no limit, so employees can end up making $15-$30 per hour based on their selling skills. Fully trained staff average $24/hr.
Application Process and Hiring Process
1) All applicants who meet the minimum requirements AND answer the interview questions completely and thoroughly will be asked to come for an in person interview. Short answer when detailed responses are required or failing to answer all parts of the question will disqualify the application.
2) Interviews are conducted on Saturdays only between 1-4pm. You will meet with the current staff to observe some of their routine tasks such as greeting and debriefing players, monitoring games, and resetting rooms. This takes a minimum of one hour.
***This job is not for everyone and that's ok. We do not hire often but when we do, we are looking for just the right person to fit with our small team.***
Job Type: Part-time
Pay: $15.15 - $28.00 per hour
Application Question(s):
- **The following questions are a written interview. Please answer the questions as if you were being asked them in person. The quality and detail in the answers will determine if we move forward. Lack of detail and failing to answer all the questions will cause the application to be rejected.*
Why do you want to be a Game Master?
- Due to the many shifts being on-call, you must live within a 10 min drive (in traffic) to our facility (located on University and Price near 101). To be successful, you must have reliable transportation (public transportation and ride share are not considered reliable). Please indicate your planned method of transportation, how long your commute would be, AND what major cross streets you will be traveling from. PLEASE DO NOT CONTINUE IF YOUR COMMUTE TIME IS MORE THAN 15 MINS IN TRAFFIC. This is the #1 reason applicants are rejected due to not meeting this requirement.
- DO NOT CONTINUE IF YOU HAVE NOT PLAYED AN ESCAPE ROOM BEFORE
Having played escape rooms is a requirement. Approximately how many escape rooms have you played before? What was your favorite and why? What was your least favorite room and why? Was there anything good or bad your game master did during your game? Please be as descriptive as possible.
- The job starts at $15.15 an hour, but you are awarded bonuses for selling second games or gift card. Tips from players are also quite common and can range from $2-$50 depending on the size of the group. Game Masters can take control of their paycheck based on their hard work and selling skills. Once training is complete (3-4 weeks), game masters typically make $22-$28 hour(includes tips and bonuses). However due to the unstable hours, this job does not pay enough for someone who needs to be reliant on this income. We are currently in our slow season and hopefully should be starting to pick up for the summer. Therefore hours per week could be less than 10. Please explain why this pay structure and un-stable schedule will work best for you.
- We are looking for someone who can begin training immediately and will be available full-time during the Summer. Shifts are from 1pm-10:30. All days are on-call shifts. Please indicate if you are available to work this assigned schedule and also indicate any specific dates from now-August you will need off due to planned events or commitments. All upcoming major holidays and their weekends are a requirement (Memorial Day weekend, Father's Day, July 4th, and Labor Day).
*Please note, this on-call schedule does not work well with a 2nd job.
- A majority of this job is performed in a monitor room watching and listening to players through the cameras. You will be working in tight quarters. Because of this, we do not hire any employees who smoke cigarettes, marijuana, or anything else that smells due to the sensitivity of those smells by current staff. Please confirm you do not smoke.
- This is not a requirement and just bonus points. Do you have any of the bonus skills listed on the job posting. If yes, please describe in detail what those skills are and how they were pertain to an Escape Room business.
Work Location: In person
