Top 82 Customer service representative Jobs in Gilbertsville, Ky

Customer Service Representative
QUIPT HOME MEDICAL INC —Marion, KY
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Restaurant Reservationist
Patti's 1880's Settlement —Grand Rivers, KY
- $13 an hour
- Weekends as needed
- High school diploma or GED
- Ability to sit for extended periods
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Customer Relations Representative - State Farm Agent Team Member
Hilary Washer - State Farm Agent —Calvert City, KY
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Account Manager Associate - Commercial Lines
HUB International —Benton, KY
- Full-time
- English
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Customer Service Associate I
Family Dollar —Calvert City, KY
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Shane Andrus - State Farm Agent —Paducah, KY
- $17.50 - $19.50 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Homra Insurance Group —Paducah, KY
- $15 - $30 an hour
- 8 hour shift
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
Customer Service Representative #2210
FiveStar —Calvert City, KY
- $14 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #1120
FiveStar —Benton, KY
- $14 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Paducah, KY
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
2d
Customer Service Representative #1124
FiveStar —Benton, KY
- $14 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative - IWAE
Ingram's Water & Air Equipment —Hickory, KY
- From $12 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Paid training
- Health insurance
Quick Apply
11d
Customer Service Representative
Airport Management Solutions —Paducah, KY
- From $13.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative #1122
FiveStar —Benton, KY
- $14 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #3300
FiveStar —Eddyville, KY
- $14 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #7626
FiveStar —Paducah, KY
- $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Account Executive (Remote: Kentucky) McCracken, Hopkins, Christian Counties
Vitu, Inc. —Paducah, KY
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Travel
- Commuter assistance
- Health savings account
Quick Apply
12d
Customer Service Representative #7627
FiveStar —Paducah, KY
- $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Associate I
Dollar Tree —Benton, KY
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative #7675
FiveStar —Paducah, KY
- $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply

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Customer Service Representative

QUIPT HOME MEDICAL INC -
Marion, KY

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Excel
Phone communication
Filing
High school diploma or GED
Fax machines
Telephone systems
Multi-line phone systems
Typing
Clerical experience
Productivity software
Faxing

Full Job Description

Description:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To

Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let’s start with what’s important to you. The Benefits.....

Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

All products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
All patient files and information are maintained and current at all times.
Participates in company training programs
Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
Timely filing of all necessary paperwork into patient charts.
Assist in working various computer reports for quality assurance.
Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
Strict adherence to all company policies and procedures.
Performs schedules hours, staggered shifts in accordance to the needs of the company.
Perform all above duties in other company locations when required.
May perform other duties not specifically listed in this position description as assigned by supervisor.
Continually strive to develop your knowledge and skills in all areas of your job.

Requirements:

Position Qualifications

High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None

Quick Apply

Refine Your Search

customer service representative jobs in gilbertsville, ky

Customer Service Representative

Restaurant Reservationist

Customer Relations Representative - State Farm Agent Team Member

Account Manager Associate - Commercial Lines

Customer Service Associate I

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative #2210

Customer Service Representative #1120

Pharmacy Customer Service Associate

Customer Service Representative #1124

Customer Service Representative - IWAE

Customer Service Representative

Customer Service Representative #1122

Customer Service Representative #3300

Customer Service Representative #7626

Account Executive (Remote: Kentucky) McCracken, Hopkins, Christian Counties

Customer Service Representative #7627

Customer Service Associate I

Customer Service Representative #7675

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