JOB DETAILS
As an Application Specialist, you’ll work closely with contractors, engineers, distributors, and end-users to promote and support Robroy’s cutting-edge electrical products. You’ll deliver hands-on training, provide technical guidance, and ensure clients and users are equipped to apply and install our products effectively.
Essential Duties & Responsibilities:
Technical Training and Support:
- Deliver formal and informal training sessions—both in-office and on-site, virtually or face-to-face—to improve proficiency among installation contractors and maintenance staff.
- Provide technical support with a full understanding of applicable codes, industry practices, company standards, and procedures.
- Serve as a Subject Matter Expert (SME) for product application and installation, acting as a trusted advisor for end-users, specifiers, contractors, OEMs, and manufacturer's representatives.
Field Engagement and Customer Support:
- Conduct on-site visits and audits, utilizing detailed reports and company procedures to make recommendations as needed.
- Build rapport and elevate proficiency among installation contractors and maintenance teams through consistent engagement.
- Promote the company's products and image in the marketplace, driving sales growth across all product categories.
Internal Collaboration and Knowledge Sharing:
- Support internal teams as a technical resource to enhance product development, demand creation strategies, customer experience efforts, and sales initiatives.
- Provide ongoing feedback to the product development team to improve existing products and recommend additional offerings.
- Participate in the development of training materials, marketing information, and promotional content to ensure technical accuracy and relevance.
- Stay informed on industry changes, including codes and standards, and communicate updates to the internal team and salesforce.
CRM and Market Intelligence:
- Enter relevant information into the company’s CRM system to share insights across the division and support better organizational decision-making.
- Monitor market activities, including competitor strategies, to keep the company informed and prepared to address challenges.
Quality, Safety, and Compliance:
- Follow all internal safety policies and adhere to on-site safety procedures at customer facilities.
- Maintain adherence to ISO processes, procedures, and the company’s quality policy.
- Drive the Self-Managed Performance (SMP) program through self-motivation, initiative, and active participation.
Preferred Skills
- Journeyman or higher trade experience
- Strong background in the electrical industry with hands-on experience in product application and installation.
- Exceptional technical presentation and field training skills.
- Experience conducting on-site audits and providing actionable recommendations.
- Knowledge of applicable codes, standards, and industry practices.
- Proven ability to build strong relationships with contractors, engineers, and distributors.
- Proficiency with CRM systems and reporting tools.
Required Education / Experience / Skills
- Bachelors Degree or Trade School Certificate
- 5+ years of successful experience in electrical or mechanical installation
- Exceptional Organizational, Verbal, & Written English Communication Skills
- Requires strong technical and commercial know-how and capability
- Must be mechanically inclined
- Proficient Verbal and Written English Communication Skills
Technical Skills
- Microsoft Office Proficient
- Analytical Tools for Market Research
- Understanding of Current and upcoming Industry and Code Standards
- Commercial, Financial and Business Acumen
Key Measurements
- Product Sales to Budget
- SLA Measurement for case completion
- Product line vitality to Objective/Budget
- Data Accuracy and Integrity
- Safety Compliance
Travel Requirements
Salary Range
- Competitive Salary Range commensurate with proven experience.
Company Culture:
At Robroy, we pride ourselves on fostering a collaborative, innovative, and inclusive work environment. Our culture is built on mutual respect, trust, continuous learning, and a shared commitment to excellence. We value appreciation and balance, encourage professional growth, and recognize the achievements of our team members.
We are excited to welcome a passionate and skilled electrical industry expert to our team as an Application Specialist. If you are enthusiastic about leveraging your technical sales experience and industry knowledge to drive impactful results, we encourage you to apply.
To join our dynamic and growing team at Robroy, please submit your resume and cover letter outlining your relevant experience and enthusiasm for the role. We look forward to reviewing your application and exploring how you can contribute to our continued success.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
