Low Voltage Technician IV
QOVO Solutions, Inc.
Location: Morgan Hill, California
Travel Required: Yes – local, regional, and occasional out-of-area travel
Employment Type: Full-Time
Position Summary
QOVO Solutions, Inc. is seeking an experienced and highly capable Low Voltage Technician IV to join our growing team in Morgan Hill, California. This role is ideal for a hands-on technical professional. The Low Voltage Technician IV leads and trains teams for wiring and programming of telecommunications, network, surveillance, and access control systems and performs a variety of wiring duties related to the operation of client telecommunications, network, and access control systems, including maintenance; technical analysis of malfunctions and planning of corrective action; and technical evaluation of operational requirements. The Low Voltage Technician IV also performs and trains teams on the wiring of high voltage electrical circuits in support of low voltage systems. Work is performed under the general supervision of the Operations Director who assigns responsibilities and sets priorities. Employee is expected to perform with a high degree of independence to include planning the work for efficiency and for avoiding unnecessary disruption of the clients' environment. Low Voltage Technician IV is responsible for the full deployment of projects including providing direction to partner technicians. Electrical trades work is performed independently and in conformance with local city, county, and state codes and standards of the profession. Completed work is evaluated for timeliness, completeness, documentation, code compliance, safety, and established priorities. Employees in the Low Voltage Technician IV tier will be evaluated on individual performance and the performance of the team members being trained.
Essential Duties and Responsibilities
Evaluate, and define, and communicate installation project requirements
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Analyzes blueprints, schematics, and drawings of low voltage systems for the purpose of determining the efficient installation of new or upgraded systems.
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Maintain constant communication with clients, staff, vendors, and contractors regarding projects and orders.
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Identify and analyze alternative new products to achieve optimal solutions that satisfy cost, technical requirements, and project schedules.
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Prepare for all aspects of installation projects
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Effectively procure project emergency need material.
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Execute travel arrangements for out of area projects within the specified budgets.
Project execution
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Coordinate cross-functional teams, including sales executives, installers, vendors, and support staff through project development phase to installation completion. Oversight includes installation readiness, compliance with regulations and driving remedy efforts if necessary.
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Estimate deployment timelines, staffing requirements, and related costs to provide information for management decisions.
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Communicate with management and sales departments if orders deviate from original planning to apply necessary change orders.
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Ensure adhesion to all health and safety regulations from client and regulatory agencies.
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Communicate project status updates with clients and internal teams that keeps them current with job progress, changes, and issues.
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Provide Technical expertise for installation, repair, maintenance and movement of wiring equipment.
Installation and process optimization
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Partner with management to develop effective installation planning schedules. Have strong understanding of the requirements in the core functional areas and drive efficiency and consistency in project execution.
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Execute project optimization techniques and policies as directed.
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Ensure all safety regulations are followed during deployments and provide feedback on necessary changes or team education needs.
Training
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Train and develop Level I, II, & III technicians in all skill related to the installation process and internal systems.
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Partner with different teams and management to support all appropriate business functions.
Compliance & Safety
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Follow company safety procedures and jobsite safety requirements
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Maintain clean and professional work practices
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Ensure installations comply with:
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manufacturer requirements
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customer standards
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low-voltage industry best practices
Required Qualifications
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Minimum 3+ years of Low Voltage Installation experience.
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1+ yr High Voltage Experience
Strong hands-on experience with:
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IP networking
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access control systems
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surveillance systems
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alarm systems
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structured cabling
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Ability to independently diagnose complex system and network issues
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Experience configuring managed switches and network infrastructure
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Ability to read technical drawings and wiring schematics
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Strong customer communication and professionalism
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Valid California driver’s license with acceptable driving record
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Ability to pass background screening where required by customer contracts
Preferred Qualifications
Strong working knowledge of the following software:
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Training and Development
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Mastery of conduit installation
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Advanced High Voltage knowledge
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Perform unsupervised all tasks related to project deployment
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Pulling Wiring
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RJ45 Connection
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Hardware Mounting Techniques
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Blueprint and Map analysis
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Wiring diagram
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Aerial platform operation.
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Network testing
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System Troubleshooting
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Mastery of Surveillance Systems
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Mastery of Access control systems
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Working knowledge of networking
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Client communications
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Adaptability
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Problem Solving
Working knowledge of the following software:
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Microsoft Office Suite
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CRM software such as Sales Force or Connectwise.
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Remote Management Software (TeamViewer)
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Verkada Command
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Avigilon Cloud Suite (Avigilon Alta, Alta Aware)
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Meraki Dashboard
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Valid Class C California driver’s license required, including proof of vehicle insurance.
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Legally drive a vehicle in the state of California (with high probability of driving out of the state as well)
Physical Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
This role regularly requires the ability to:
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Lift and carry up to 75 pounds
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Work on ladders, lifts, rooftops, and in construction environments
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Crawl, kneel, crouch, bend, and work in confined spaces
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Use hand tools, power tools, testing equipment, and mobile devices
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Distinguish wire colors
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Work indoors and outdoors in varying environmental conditions
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Sit, stand, walk, drive, and use a computer for extended periods
Skills and Abilities:
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Travel up to 25% of job including locally and to out of state sites.
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Comfortable talking with clients.
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Comfortable talking with and leading online teachings to customers on systems sold to them.
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Ability to work in a fast paced, changing environment while still providing quality support and driving revenue.
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Strong ability to self-motivate and self-manage.
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Strong team orientation and ability to build cross-functional relationships.
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Ability to understand complex business environments and uncover customer issues and process problems.
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Ability to pass a background check.
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Pay attention and focus.
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Follow instructions.
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Listen to and comprehend communication from the staff, clients, vendors, and others.
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Have high ethical standards and self-awareness.
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Work efficiently and have excellent organizational skills to meet required deadlines.
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Strategic thinker with the ability to analyze problems, develop goals and find creative solutions.
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Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
Environmental Conditions:
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Office Environment (15%)
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Work with computers and phones extensively.
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Answer phones and make outgoing calls.
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Lead customer trainings for their newly purchased systems.
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Maintain a flexible schedule that involves occasional work on nights and weekends.
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Site Work and Off-Site Training (85%)
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Occasional travel in vehicle to job sites.
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Walk various terrains and in various weather conditions.
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Walk on customer site on paved and unpaved ground.
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Walk on active construction site with appropriate PPE (hard hat, steel-toed boots, etc.)
Compensation & Benefits
Compensation Range: $50/Hour - $80/Hour
QOVO Solutions offers a competitive compensation package including:
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Medical insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) plan with company match
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Profit sharing program
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Paid time off
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Paid holidays
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Ongoing training and certification opportunities
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Company-provided tools/equipment (as applicable)
Work Schedule
Typical work schedule is Monday through Friday; however, this role may require:
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early morning starts
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evening work
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occasional weekend work
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after-hours emergency response
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travel for project work and service calls
Equal Employment Opportunity Statement
QOVO Solutions, Inc. is an equal opportunity employer and makes employment decisions without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, reproductive health decision-making, or any other characteristic protected by applicable federal, California, or local law.
QOVO Solutions is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances.
At-Will Employment Notice
Employment with QOVO Solutions, Inc. is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or advance notice, subject to applicable law.
