Summary
Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.
Job Responsibilities
Major Responsibilities:
Follow Current Standard Operating Procedures for Donation Process.
Greet all donors within 15 seconds of arrival.
Accepts donations from customers, provides physical receipts or offers digital receipts and thanks all donors.
Provide excellent customer service.
Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of the store.
Discards broken, damaged, or trash items from raw hardline boxes.
Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions, while maintaining professionalism.
Coordinates with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
Keep donation area well maintained.
Accurately track quantity of donations during shift.
Loads and unloads company trucks and trailers.
Ensure all boxes have proper labeling.
Properly loads and prepares trucks for pick up by transportation.
Follows and enforces all company procedures.
Stays up to date on all safety and equipment certifications as needed.
Performs other duties as requested.
Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing.
Key Performance Indicator
Sort 1 bin of collected raw donations every 15–20 minutes consistently during shift.
Employee must receive at least 1 CAP survey per month with their name mentioned, while inviting customers to complete surveys.
Maintain (zero) safety incidents monthly by consistently following all safety protocols and procedures.
Ensure the donation/production area is clean, organized, and fully prepared for the next day at the end of each shift.
Job Requirements
Preferred Qualifications
Education/license required:
Equipment Used
Pushcarts, Electric Stackers, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart.
Aptitudes/skills/temperament
Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.
Ability to understand English, accept directions and follow procedures.
Ability to perform routine work, adapting to change as it relates to workflow.
Ability to maintain self-control and work in cooperation with co-workers.
Ability to examine items and visually differentiate between them based on quality standards.
Working Conditions
Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.
Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on.
Emotional Effort
Job Setting
The job is performed inside and outside a store with exposure to weather, noise from traffic, dust/dirt, other air-borne particles, fumes and odors. The ground around the trailer may be uneven. A trailer stands approximately four feet up from ground and requires climbing a set of steps. Separating household chemicals from regular donations may occur.
Work is completed independently but in cooperation with the whole department. There is contact with the public.
The noise volume is moderately high throughout the day depending on the amount of activity, equipment in operation, radio operation and television testing.
Material handling equipment (forklift, hand truck, moveable containers/racks) may be operated in or near work areas.
Physical Requirements
The workplace is fast, requiring lifting and/or carrying of up to 50 lbs consistently.
On a regular basis heavier item of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks.
Mobility required to move within the department.
Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law
