Top 95 Guest service agent Jobs in Gladstone Mo

Hotel Front Desk Agent
Kansas City Marriott Downtown —Kansas City, MO
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent/Guest Service - Fairfield by Marriott Liberty MO
KMG Hotels —Kansas City, MO
- 8 hour shift
- Hotel
- Front desk
- Entry level
Quick Apply
Front Desk Agent - Origin Hotel - Starting at $18.25
Tandem Hospitality Group LLC —Kansas City, MO
- From $18.25 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
KMG Hotels —Kansas City, MO
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
AC Hotel Kansas City Plaza —Kansas City, MO
- $17.00 - $17.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk
Atwell Suites by IHG Liberty —Liberty, MO
- From $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Hotel Savoy —Kansas City, MO
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
Hotel Front Desk Receptionist
Fairfield Inn by Marriott Kansas City Downtown/Union Hill —Kansas City, MO
- $16 - $17 an hour
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Front Desk Agent
The Hilton President Kansas City —Kansas City, MO
- $17 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
7d
Front Desk Agent
Best Western Premier —Liberty, MO
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
Front Desk Agent
Savoy Kansas City —Kansas City, MO
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Kansas City, MO
- $17.00 - $17.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Associate
Four Points by Sheraton Kansas City Airport —Kansas City, MO
- Part-time
- Hotel
- Computer skills
- Entry level
12d
Sales and Customer Service Associate
Massage Envy —Kansas City, MO
- $14 - $16 an hour
- Part-time
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Stoney Creek Hospitality Corporation —Independence, MO
- $15 an hour
- Part-time
- Sanitation
- Hotel
- High school diploma or GED
3d
Front Desk Agent
Hotel Kansas City —Kansas City, MO
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Receptionist - State Farm Agent Team Member
Alicia Scott - State Farm Agent —Independence, MO
- $40,000 - $48,000 a year
- Weekends as needed
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Guest Services/Front Desk Agent
KMG Hotels —Kansas City, MO
- 8 hour shift
- Hotel
- Guest services
- Entry level
- Paid time off
- Flexible schedule
Quick Apply
Hotel Front Desk Agent
Marquee Hospitality —Kansas City, MO
- Full-time
- Hotel
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
Front Desk Agent
103 - Raphael Hotel - Autograph Collection —Kansas City, MO
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply

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Hotel Front Desk Agent

Kansas City Marriott Downtown -
Kansas City, MO

Quick Apply

Job Details

Qualifications

Computer operation
Basic math
Employee relationship building
High school diploma or GED
Productivity software

Full Job Description

Description:

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Requirements:

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment

Quick Apply

Refine Your Search

guest service agent jobs in gladstone mo

Hotel Front Desk Agent

Front Desk Agent/Guest Service - Fairfield by Marriott Liberty MO

Front Desk Agent - Origin Hotel - Starting at $18.25

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Guest Service Agent

Front Desk

Front Desk Agent

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Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Services Associate

Sales and Customer Service Associate

Front Desk Agent

Front Desk Agent

Receptionist - State Farm Agent Team Member

Guest Services/Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent

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