Top 2 Desk technician Jobs in Glasgow, Ky

IT Technician
Hedy Brands —Glasgow, KY
- $23 - $28 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Paid time off
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IT Technician
Hedy Brands —Glasgow, KY
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Proven experience in IT support or desktop support…
$23 - $28 an hour
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IT Technician

Hedy Brands
Glasgow, KY

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Job Details

Full-time
$23 - $28 an hour

Benefits

Health insurance
Paid time off

Qualifications

IT user and group management
Enterprise software
Hardware maintenance
Windows
Attention to detail
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
macOS administration
macOS
ServiceNow
Access control management
Hardware diagnostics
Ticketing system technical support

Full Job Description

Job Summary

We are seeking a dynamic and proactive IT Technician to join our technology support team! In this role, you will be the frontline hero for maintaining and troubleshooting our organization's IT infrastructure, ensuring seamless operations across hardware, software, and network systems. Your expertise will help empower our teams to work efficiently and securely in a fast-paced environment. If you thrive on solving technical challenges and delivering exceptional customer service, this is your chance to make a real impact!

Duties

Maintain and troubleshoot computer hardware components, including desktops, laptops, printers, and peripherals.
Administer operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security.
Manage Active Directory accounts for user access control, password resets, and group policy application.
Support system administration tasks including Windows Server management, network configuration (LAN/WAN), VPN setup, firewall management, and server backups.
Conduct hardware maintenance and upgrades to ensure equipment reliability and longevity.
Assist with software troubleshooting across various applications like Google suite and specialized enterprise tools such as Zoho, and Hubspot.

Qualifications

Proven experience in IT support or desktop support roles with a strong focus on customer service.
Technical proficiency in operating systems (Windows, macOS, Linux) and computer networking fundamentals such as LAN/WAN configurations.
Familiarity with Active Directory management, Windows Server administration, BMC Remedy or ServiceNow ticketing systems, and help desk operations.
Knowledge of hardware maintenance including troubleshooting computer hardware issues and supporting hardware upgrades.
Experience with security protocols such as VPNs, firewalls, and basic cybersecurity best practices.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.

Join us to be part of an energetic team dedicated to keeping our technology running smoothly! Your technical expertise will directly contribute to our organization’s success by delivering reliable IT support that empowers our people every day.

Pay: $23.00 - $28.00 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

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