Avery Heights The Heights
Hartford, CT
JOB DESCRIPTION
Dining Room Supervisor
Name: Date of Hire:
Reports to: Director of Dining Services, Independent Living
BROAD FUNCTION
To provide the finest dining room service to our residents, their families, administration and corporate personnel and other guests for the facility. Daily meals, service for special functions and to our residents and guests will meet or exceed Church Homes’ standards of hospitality.
That standard is a department operated at zero deficiencies offering dining and social experiences which contain choices of professionally served and nutritionally sound quality foods and beverages, evaluated not only by them but their families and prospective residents as desirable.
The dining room supervisor is charged with the overall responsibilities and accountability for the day-to-day operations of the Dining Room of The Heights and services required for special catered events.
JOB ATTITUDE
The Dining Room Supervisor position requires an unrelenting positive and friendly attitude toward residents, staff and guests, a personal, humanistic style, and willingness to:
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Accommodate any reasonable request of a resident or family.
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Pitch in and help with whatever is required to get a job done right.
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Help staff members learn and grow to take on new responsibilities with competence and confidence.
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Capitalize on the strengths of the employee; minimize his or her shortcomings.
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Embrace a participative management style, not an authoritative one.
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Reports to work appropriately attired with a positive outlook and pleasant demeanor.
DUTIES AND RESPONSIBILITES
Plan, organize, staff, direct and coordinate all dining room activities of The Heights in accordance with Church Homes’ goals for The Heights, and report on the status of The Heights Dining Room to the Director of Dining Services, Independent Living.
Assist the Director of Dining Room Services to prepare bi-monthly employee schedules adhering to approved staffing procedures as needed.
Attends weekly departmental meetings and in-service training classes. Offer input as required.
Maintains a register of meals taken per resident, extra meals, guest meals and special requests and submits monthly charges and credits to the Director of Dining Room Services.
Set-up for special functions and activities as required.
Maintain a good rapport with the residents by interacting with them daily. Consult with the Executive Chef on any feedback.
Maintain safe and sanitary environment of the dining room and work stations.
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Ensure dining room staff is adhering to side job schedules.
Ensure staff and dining room are ready for scheduled opening times, and that proper service is provided throughout meal times.
Report to work on time as scheduled and in proper attire.
Direct the delivery of a dining room service consistent with the menu and service standards of a fine hotel.
Continously assess resident satisfaction. Employ strategies aimed at assuring the highest degree of resident satisfaction that is possible.
Plan, coordinate and execute any and all special functions.
Hire, discipline and prepare employee performance evaluations as required.
Supervise all dining room wait staff.
When working the same shift as the Director of Dining Room Services, perform all waitress duties, assuming responsibility that all side work is completed.
Other duties as delegated by the Director of Dining Room Services.
PERSONNEL POLICIES AND PROCEDURES
1.
Engages in no activities, which could result in a conflict of interest, such as outside employment, which compromises business or resident relationships. Under no circumstances accepts appointment as any resident’s power of attorney, trustee, conservator, or holder of healthcare proxy, unless the employee is the resident’s son/daughter, parent, niece/nephew.
2.
Engages in no activities relating to residents’ personal finances and no financial transactions with residents. Specifically, but not limited to accepts no money from residents and purchases nothing from residents.
3.
Promotes a productive atmosphere, facilitates teamwork and treats fellow employees with respect and consideration; is helpful, cooperative and courteous.
4.
Is conscientious in attendance in order to provide the best possible service to the residents, their families and fellow employees.
5.
Demonstrates propriety and acts in a manner that will not result in personal gain.
6.
Abides by all work rules and employment practices.
7.
Uses property and equipment only for officially approved activities and is responsible in the care and maintenance of facilities and other equipment and uses the telephone and mail solely for business purposes.
8.
Engages in no activities that are not directly related to the facility's mission and the orders of the management staff. This includes prohibition of solicitation of funds for other organizations, sales or recruiting memberships in other organizations.
9.
Demonstrates courteous behavior through respectful and polite communication with all residents and co-workers.
10.
Assists individuals with information whenever requested or when individuals appear in need of help.
1.
Strength:
Ability to lift, push and pull varying degrees of weight.
2.
Manual Dexterity:
Ability to continuously perform such manipulative tasks as keying information into computer system and other office equipment.
3.
Coordination:
Ability to safely operate computer and office equipment and move about in tight spaces, between objects, equipment and furniture.
4.
Mobility:
Ability to move quickly, to sit, stand or walk for undetermined lengths of time and to bend, reach, kneel and twist.
5.
Speech:
Must be able to continuously articulate clearly and precisely.
6.
Emotional Stability:
Must be able to endure significant demands and stress created by the job responsibilities while maintaining professional composure.
1.
Vision:
Must possess strong visual acuity to focus both near and far, to respond to visual emergency signals and to complete various job assignments either computer or written.
2.
Hearing:
Must possess audio acuity to continuously hear normal sounds and voice patterns with some background noise, receive verbal instruction, respond to audible emergency alarms and be able to answer and converse on the telephone.
3.
Smell:
Must be able to detect prevalent and isolated odors, as well as the smell of smoke and other odors signaling potential problems.
1.
Concentration:
Ability to attend to a function for an undetermined length of time (anywhere from five minutes to five hours).
2.
Attention Span:
Ability to concentrate on detail with frequent interruptions.
3.
Conceptualization:
Must be able to understand and expand upon specific ideas and concepts.
4.
Memory:
Must possess the ability to retain information, tasks and assignments over an indefinite period of time.
JOB QUALIFICATIONS
A minimum of a high school diploma.
A minimum of three years experience, plus two years in a supervisory capacity in top quality dining room service.
Must have knowledge of food, wines and proper table service and process the ability to instruct others in proper service.
Meets all appropriate City, State, Federal and accrediting agency credentialing requirements.
Excellent language and communication skills needed.
Strong leadership skills needed.
Experience in employee training and staff development.
Must be computer literate.
The demands of the job will dictate the hours required for success. Plan or schedule two days off per week, although this may not always be possible.
WORKING CONDITIONS
1.
Works indoors. An office area is available..
2.
A significant amount of time is spent in the food service area, training and supervising.
3.
Some business may involve the absence from the facility for short periods of time..
This job description falls into Category II, which involves potential for reasonably anticipated exposure to blood or body fluids.
“NOTICE”
“The above declarations are not intended to be an ‘all inclusive’ list of the duties and responsibilities of the job described nor are they intended to be such listing of the skills and abilities required to do the job. Rather they are intended only to describe the general nature of the job.
Neither this document nor any of the informational materials and forms create an express or implied contract for a definite period, or a contract concerning any terms or conditions of employment, nor shall it alter in any way the at-will nature of employment or imply that discharge will occur only for cause.”
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