Top 20 Account resolution analyst Jobs in Glen Allen, Va

Account Resolution Analyst
The Travelers Companies, Inc. —Richmond, VA
- $43,200 - $71,300 a year
- Hybrid work
- Microsoft Excel
- Research
- Mid-level
- Wellness program
- Paid holidays
10d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
Reimbursement Specialist / Analyst
Atlantic Region CBO —Richmond, VA
- $21.26 - $31.89 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
IST Technical Support Analyst
GRTC Transit System —Richmond, VA
- $65,000 - $75,000 a year
- Full-time
- Oracle
- Computer Science
- Mid-level
Refunds Analyst - Overpayments
Atlantic Region CBO —Richmond, VA
- $19.69 - $29.53 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
23h
Analyst
Ocean Network Express (North America) Inc. —Richmond, VA
- $50,000 - $65,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Opportunities for advancement
Senior IT Technical Support Analyst
Troutman Pepper Locke —Richmond, VA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Continuous improvement
Management Analyst, Associate - Personal Property Tax Management Analyst Associate
City of Richmond, VA —Richmond, VA
- $47,507.20 - $88,940.80 a year
- Full-time
- Basic math
- Research
- Mid-level
- Tuition reimbursement
- Referral program
9d
Tax Law Analyst
Department of Taxation —Richmond, VA
- $80,000 - $105,000 a year
- Full-time
- Hybrid work
- Office
- Accounting
- US work authorization
- Paid holidays
- Loan forgiveness
Customer Operations Analyst
Century Distribution Systems, Inc —Glen Allen, VA
- Mid-level
- SQL
- Continuous improvement
EPM Analyst
Harris Williams & Co. —Richmond, VA
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- 3 years
- Wellness program
- Health savings account
Case Management Analyst - Field in Northern VA
CVS Health —Richmond, VA
- $21.10 - $40.90 an hour
- Full-time
- Master of Social Work
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
10d
D365 Business Central Functional Analyst
TEMPERPACK TECHNOLOGIES INC —Richmond, VA
- $65,000 - $95,000 a year
- Full-time
- Azure
- Computer Science
- Mid-level
GPO/IDN Contract Analyst
Owens & Minor Medical Inc. —Glen Allen, VA
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Word processing
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Epic Resolute Hospital Billing Associate Analyst
Deloitte —Richmond, VA
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Senior Consultant, IT Transformation and Integration Support Analyst
Deloitte —Richmond, VA
- $97,900 - $163,100 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
Oracle HCM Cloud Technical Integration Analyst
Deloitte —Richmond, VA
- $58,700 - $115,800 a year
- Full-time
- Oracle
- Up to 50% travel
- Bachelor's degree
14d
Senior/Lead Business Analyst, Oracle EPM & Reporting
Markel Service Inc. —Glen Allen, VA
- $78,000 - $107,250 a year
- Email
- Oracle
- CPA
- Bachelor's degree
- AD&D insurance
- Employee stock purchase plan
Quick Apply
9d

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Account Resolution Analyst

The Travelers Companies, Inc. -
Richmond, VA

Apply Now

Job Details

$43,200 - $71,300 a year
10 days ago

Benefits

Wellness program
Paid holidays
Paid time off
Pension plan
401(k) matching

Qualifications

Customer communication
Employee relationship building
Research
High school diploma or GED

Full Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$43,200.00 - $71,300.00

Target Openings

What Is the Opportunity?

The Account Resolution Analyst is responsible for supporting Agency Bill related questions, resolving complex billing inquiries, and managing all receivables to maximize cash flow. Responsibilities include collaborating with appropriate parties to analyze outstanding receivables and disputed premium and documenting the resolution activity. Utilize decision making and resource navigation skills to manage complex cases and assignments with limited direction to determine best outcome based on business guidelines and authority level, leveraging partnerships with internal/external resources, and providing appropriate feedback as necessary. Independently performs a variety of duties, including servicing customer inquiries, escalation resolution, account research and analysis, while supporting business partners and vendors throughout the billing lifecycle. Exhibits strong analytical, prioritization, and organizational skills. Incumbent will be expected to meet performance goals and quality standards to ensure business objectives are achieved.

What Will You Do?

Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Research and analyze all aspects of disputed billing transactions.
Ensure accurate application of payments collected, research and resolve discrepancies.
Keep all appropriate parties informed of billing status and changes when situations necessitate.
Investigate aged unallocated debits and/or credits.
Ability to recognize agency trends and report anomalies to management.
Identify uncollectible premium and determine appropriate action.
Utilize necessary tools and resources to support receivables management efforts.
Negotiates within company guidelines and authority levels, while maintaining the ability to navigate business exceptions.
Handle complex accounts and will serve as a technical expert and resource, assisting agents and business partners with billing inquiries.
May assist in providing quality reviews and recommendations for process improvements.
May help to develop or update procedures and training documents.
May assist with training facilitation.
Participate in special projects aligned with strategic initiatives that contribute to enhancements to the customer experience, process optimization and workflow transformation.
Provides coaching and development, acting as a strong mentor to peers, business partners, and vendors.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

College degree or experience in the accounting/insurance industry.
Technology:
Proficient use of technology; including, Microsoft Word, Excel, email, Web-enabled applications, and database software.
Customer Focus:
Demonstrates a commitment to superior service.
Identifies collection needs and takes appropriate action to meet those needs.
Ability to perform collection activity while delivering exceptional customer service.
Acts with a sense of urgency and ownership.
Develops and maintains on-going relationships with customers, brokers, underwriting, and premium audit.
Demonstrates ability to effectively settle complex sensitive customer issues.
Communication:
Superior written and verbal communication skills.
Listens to and understands what others are saying.
Interacts effectively and appropriately with different audiences in difficult situations.
Represents the company in a positive and professional manner.
Displays optimistic demeanor.
Utilizes a win-win style to negotiate and resolve disputes.
Teamwork:
Works independently and in a team environment. Involves others with expertise in decisions when appropriate, brainstorming to assess all possible avenues of resolution.
Builds and maintains successful relationships within the company and with external contacts.
Accountability:
Takes ownership and responsibility for actions and outcomes, performance and results.
Manages own work.
Ability to switch between tasks at short notice, to ensure higher priority tasks are addressed as they arise.
Good organization and prioritization skills.
Analytical Thinking:
Ability to analyze and compare information to understand issues and explore alternative solutions.
Proven ability to solve problems with different approaches.
Excellent research skills.
Change Management:
Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
Is flexible - adjusts to new situations and changing priorities.
Judgement & Decision Making:
Ability to exercise sound judgment and make decisions.
Evaluates information needs and makes the right choice of approach in meeting those needs.
Is resourceful in gaining input to solve problems.
Develops new methods or approaches to getting the work done. Able to recognize opportunities to achieve the best results; takes advantage of all important opportunities and takes intelligent risks.
Relationship Management:
Ability to seek out, build, foster, and maintain productive working relationships to meet goals and achieve results.

What is a Must Have?

High school diploma/GED.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Apply Now

Refine Your Search

account resolution analyst jobs in glen allen, va

Account Resolution Analyst

Specialist - Technology Support Analyst (Central Help Desk)

Reimbursement Specialist / Analyst

IST Technical Support Analyst

Refunds Analyst - Overpayments

Analyst

Senior IT Technical Support Analyst

Management Analyst, Associate - Personal Property Tax Management Analyst Associate

Tax Law Analyst

Customer Operations Analyst

EPM Analyst

Case Management Analyst - Field in Northern VA

D365 Business Central Functional Analyst

GPO/IDN Contract Analyst

Epic Resolute Hospital Billing Associate Analyst

Senior Consultant, IT Transformation and Integration Support Analyst

Oracle HCM Cloud Technical Integration Analyst

Senior/Lead Business Analyst, Oracle EPM & Reporting

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