Top 15 Senior customer service representative Jobs in Glen Allen Va

Sr. Customer Service Representative (Remote)
Owens & Minor Medical Inc. —Glen Allen, VA
- Up to $29 an hour
- Full-time
- Remote
- ERP systems
- Mid-level
- Microsoft Office
- Health savings account
- Disability insurance
Quick Apply
6d
Work From Home Senior Customer Service Coordinator - Premium Retail Queue
Capital One —Richmond, VA
- Email
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Work from home
6d
Work from Home - Senior Customer Service Coordinator - Partnership Servicing (Overnight)
Information Technology Senior Management Forum —Richmond, VA
- $49,774 a year
- Overnight shift
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Work from home
5d
Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing
Capital One —Richmond, VA
- Email
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid training
- Employee stock purchase plan
5d
Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN
Capital One —Richmond, VA
- Email
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Work from home
Customer Care Representative (Escalations and Advanced Customer Support)
James River Air Conditioning Company —Richmond, VA
- $24 - $26 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
19h
Work From Home Senior Customer Service Coordinator - Premium Retail Queue
Information Technology Senior Management Forum —Richmond, VA
- $49,774 a year
- Email
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Work from home
5d
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Client Service Specialist, Business Insurance
Marsh McLennan Agency —Glen Allen, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Tuition reimbursement
Senior Incoming Correspondence Specialist
Virginia Retirement System —Richmond, VA
- $52,933 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
On-Site Sr Customer Service Representative
Motion Industries (MOT) —Richmond, VA
- Full-time
- Clean driving record
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
12d
Senior Client Service Manager - Commercial Lines
Gallagher —Glen Allen, VA
- $72,500 - $121,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
11d
Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN
Information Technology Senior Management Forum —Richmond, VA
- $49,774 a year
- Email
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Work from home
Sr. Director, Client Services
Kobie Marketing —Richmond, VA
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
SR Coordinator, Customer Relations
CarMax Auto Superstores, Inc. —Richmond, VA
- $18.10 - $27.90 an hour
- 8 hour shift
- Mid-level
- Office
- Mentoring
- Paid jury duty
- Paid holidays
4d

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Sr. Customer Service Representative (Remote)

Owens & Minor Medical Inc.
Glen Allen, VA

Quick Apply

Job Details

Full-time
Up to $29 an hour
6 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
Customer returns handling
Microsoft Office
High school diploma or GED

Full Job Description

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

140+ years serving healthcare
Over 14,000 teammates worldwide
Serving healthcare partners in 80 countries
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers
Portfolio of 300 propriety and branded product offerings
1,000 branded medical product suppliers
4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

POSITION SUMMARY

Supports the Owens & Minor Customer Experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Acts as senior customer point of contact in a manner that maximizes customer satisfaction. Senior CSR level with more one on one interaction with the customer.

Job Description

The anticipated salary range for this position is up to $29 hr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

RESPONSIBILITIES

General Customer Service Responsibilities

Responsible for customer experience, maintaining a professional demeanor during entire interaction with customers.
Answers incoming inquiries in a professional, courteous and efficient manner. Provides superior service to client resulting in high rate of first contact resolution.
Acts as an internal champion for customer experience.
Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service or other internal O&M team, using smart customer‐focused decision making skills; forwards all non‐essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate.
Follows up on all outstanding tasks to ensure completion and provides updates to customer as needed.
Anticipates, and where appropriate, mitigates any issues before they can negatively impact the customer experience.
Proactively communicates surfaced issues to the Customer in order to address and resolve as quickly as possible.
Fully documents all work performed and communications conducted with customer using case management software to appropriately record and track outstanding activities.
Understands and prioritizes incoming requests using in depth knowledge of healthcare critical and customer specific needs.
Acts as liaison for all customer interaction and escalation point as necessary.
Triages complex issues, acting as point person to ensure timely resolution.

Customer Order Management

Accurately enters manual orders as needed to support customer request.
Accurately records detailed information about the order as requested.
Researches and verifies order line errors and accurately corrects UOM/product/part number issues within customer requirements.
Works with Operations and Inventory Control to research and account for shipping/receiving discrepancies when a supplier has indicated they have shipped goods not yet in O&M inventory.
Adjust customer order quantities within Enterprise Resource Program (ERP) to properly reflect flow of goods.
Communicates updates of order lines/order issues to customer effectively and timely.

Customer Order Status Inquiry

Researches and responds to all order ETA requests in a timely manner.
Collaborates with various supply chain touchpoints [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for all work assigned to proactively prevent customer order issues.
Populates order status information into Customer Backorder reporting in a timely manner to meet daily Service Level Requirements.
Executes all expedites and Inter‐Branch Transfer (IBT) requests in an accurate and cost sensitive manner.

Returns/Credits

Accurately records reports of shipping discrepancies, customer requests for return and receipt of unsalable products
Processes credits, re‐ships and returns and obtains Certificate‐of‐Destruction for items not returned.
Sends Return Goods Authorizations (RGAs) and works with distribution centers (DC) on need for Call Tags.
Assures all appropriate fees are accurately assessed in accordance with O&M policy.

Supply Disruption Root Cause Identification

Identifies problem vendors and escalates recurring issues such as recalls, consistently late orders, receiving discrepancies caused by damaged or missing product, and missed delivery appointments.
Identifies receiving delays at the Distribution Centers (DC) and or Manufacturing sites and works with the Regional Asset Manager & General Manager to resolve.

Cross‐functional

Maintains some cross‐functional knowledge of other CS team roles.
Collaborates directly with other customer service, purchasing support, and finance operations teammates.

Internal Communication

Acts as the main point of contact for customer service team.
Works within a shared‐services environment, with matrix reporting lines to Customer Experience leadership and Service Process leadership.

External Communication

Responds and communicates directly with customer on all order management service requests.
Communicates with vendors to determine the status of customer orders.
Performs additional duties as directed.

EDUCATION & EXPERIENCE

High School Diploma/GED
3 or more years of relevant experience (Customer Service, Order Management, etc.)

KNOWLEDGE, SKILLS, & ABILITIES

Good interpersonal skills with a customer service orientation; Customer Service certification preferred.
Ability to thrive in a matrix organization where direction may come from direct manager and/or a process owner.
Strong verbal and written communication skills.
Solid planning, organizational, and recordkeeping skills.
Ability to work independently and as part of a team to seek issue resolution and problem solve.
Strong follow‐up skills.
PC/Systems skills & knowledge: MS Office required; ability to quickly learn and utilize enterprise software technologies like ERP and CRM systems; Salesforce.com experience preferred.
Ability to use critical thinking in order to determine best course of resolution for a problem; role requires cross‐functional awareness and ability to classify/triage customer issues and concerns.
Knowledge of Health Care industry preferred.

ADDITIONAL REQUIREMENTS

Ability to work various shifts on occasion.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Quick Apply

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