Top 1796 Member services representative Jobs in Glen Burnie, Md

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
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Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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5d
Member Service Representative I-On Site
Northrop Grumman Federal Credi —Linthicum Heights, MD
- $23.07 - $27.00 an hour
- Full-time
- Microsoft Word
- Pass drug screening
- Mid-level
- Profit sharing
- Disability insurance
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Senior Patient Services Representative – Sleep Medicine (full-time)
USA Sleep Diagnostic Services —Odenton, MD
- From $25 an hour
- Full-time
- Writing skills
- Medical office experience
- English
- Health insurance
- Dental insurance
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4d
Client Services
Nelson & Pelura LLC —Millersville, MD
- From $35,000 a year
- Full-time
- Computer literacy
- Office
- Administrative experience
- 401(k)
- Paid time off
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6d
Support Staff
KEY POINT HEALTH SERVICES INC —Glen Burnie, MD
- $18.75 an hour
- Part-time
- Experience working with individuals with disabilities
- Writing skills
- No experience needed
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Customer Service Representative - State Farm Agent Team Member
Carrie Skinner - State Farm Agent —Columbia, MD
- $24 - $26 an hour
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- 401(k)
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Retail Customer Service Associate
FedEx Office —Glen Burnie, MD
- $18.35 - $21.57 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
Member Service Center Representative I
Johns Hopkins Credit Union —Baltimore, MD
- $19.60 - $24.50 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
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8d
Teller Services Representative
SECU —Linthicum Heights, MD
- $16.15 - $24.23 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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3d
Member Services Representative I
First Financial Federal Credit Union of Maryland —Sparks Glencoe, MD
- $22 - $28 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
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Part-Time Customer Service Agent - BWI Airport
PrimeFlight Aviation Services Inc —Baltimore, MD
- $17 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
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11d
HRIS Time Administrator - REMOTE
Ryder System —Annapolis, MD
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
Front Desk Agent (7AM-3PM & 3PM-11PM)
Aloft Baltimore —Linthicum, MD
- $16.50 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
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AGENCY WITH CHOICE SUPPORT PROFESSIONAL
Elevate Spectrum —Baltimore, MD
- $28 - $43 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Reliable transportation
- Health insurance
- 401(k)
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Systems Support Analyst
Luminis Health —Annapolis, MD
- $30.27 - $45.73 an hour
- Weekends as needed
- Computer literacy
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Member Services Representative
SECU —Towson, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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10d
Baggage Service Office - BWI Airport
PrimeFlight Aviation Services Inc —Baltimore, MD
- $16.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Administrative Support Technician I - Department of General Services, Mail Service
Howard County —Ellicott City, MD
- $19.52 - $34.88 an hour
- Part-time
- Background check
- Pass drug screening
- Office
- Paid jury duty
- Paid holidays

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Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Municipal Employees Credit Union of Baltimore, Inc. -
Baltimore, MD

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Job Details

Full-time
$20.00 - $24.13 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Communication skills
Entry level

Full Job Description

DEPARTMENT SHIFT

Monday - Friday: 3rd shift 10:10am -7pm

Rotating Saturdays (mandatory): 9:00 AM - 1:00 PM

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.

This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment.

POSITION SUMMARY

Account Services Representative I

Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.

Account Services Representative II

With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.

POSITION-SPECIFIC COMPETENCIES

Member (Coworker) Service

Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome.

Routine Account-Related Inquires

Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations.

Member Issue Resolution

Research and resolve member problems, acting as the member liaison between other departments when necessary.

Products/Service Knowledge

Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage.

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION

High School Diploma (general studies) – Required
General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE

ASR I – Twelve (12) months Call Center – Required
ASR I – One (1) year Member/Customer Service – Required
ASR II – Eighteen (18) months Call Center – Required
ASR II – One (1) year Member/Customer Service – Required

QUALIFICATIONS

Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

Account Services Representative I - $20.00- $21.59
Account Services Representative II - $21.00- $24.13

BENEFITS at MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

#MECU123

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Refine Your Search

member services representative jobs in glen burnie, md

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Customer Service Representative / Customer Support Associate

Customer Service Representative

Member Service Representative I-On Site

Senior Patient Services Representative – Sleep Medicine (full-time)

Client Services

Support Staff

Customer Service Representative - State Farm Agent Team Member

Retail Customer Service Associate

Member Service Center Representative I

Teller Services Representative

Member Services Representative I

Part-Time Customer Service Agent - BWI Airport

HRIS Time Administrator - REMOTE

Front Desk Agent (7AM-3PM & 3PM-11PM)

AGENCY WITH CHOICE SUPPORT PROFESSIONAL

Systems Support Analyst

Member Services Representative

Baggage Service Office - BWI Airport

Administrative Support Technician I - Department of General Services, Mail Service

I want to receive the latest job alert for member services representative in glen burnie, md

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