Top 560 Advanced support representative Jobs in Glendale, Az

Patient Services Support Representative
Laboratory Sciences of Arizona —Phoenix, AZ
- Full-time
- Writing skills
- HIPAA
- High school diploma or GED
14d
Client Service Representative
Paychex —Phoenix, AZ
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- In-person
- Entry level
- Paid holidays
- Health insurance
Client Support Representative
Luxury Presence —Phoenix, AZ
- $21.63 - $24.00 an hour
- Full-time
- Mid-level
- Office
- Teaching
Quick Apply
Representative - Admissions Services
HonorHealth —Phoenix, AZ
- $20 an hour
- PRN
- Float pool
- Hospital
- Medical office experience
- Paid time off
Customer Service/Support Representative
CAE Inc. —Phoenix, AZ
- Part-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- 401(k)
13d
Nuclear Medicine Technologist
Cardiac Imaging, Inc. —Chandler, AZ
- $46 - $51 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- AD&D insurance
Quick Apply
Training & Performance Supervisor - Weekend Rotating Schedule
Crane Worldwide Logistics LLC —Buckeye, AZ
- Weekends as needed
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
Station QHS Manager
Crane Worldwide Logistics LLC —Buckeye, AZ
- 5 years
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health insurance
Technical Service Representative
Minerals Technologies —Phoenix, AZ
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Administrator to Community Operations & Security
DC Ranch Association —Scottsdale, AZ
- From $61,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Design Engineer
Interface, Inc. —Scottsdale, AZ
- $75,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Health savings account
- Dental insurance
Quick Apply
Inside Sales Representative (Entry Level)
CrossCountry Mortgage, LLC —Phoenix, AZ
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Wellness program
- Disability insurance
Quick Apply
Resident Operational Engineer - Phoenix
Eletric80 —Phoenix, AZ
- $75,000 - $90,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Infusion Nurse - Outpatient Infusion Suite
Soleo Health Inc —Tempe, AZ
- Weekends as needed
- Nursing
- Microsoft Outlook
- RN License
- Mileage reimbursement
- Paid parental leave
Quick Apply
Assistant Hotel General Manager
Wyndham Hotel —Tempe, AZ
- $70,000 - $75,000 a year
- 8 hour shift
- 18 years or older
- Sales
- 5 years
- Health insurance
- Paid time off
Quick Apply
Infusion Nurse
Soleo Health Inc —Avondale, AZ
- Weekends as needed
- Nursing
- Microsoft Outlook
- RN License
- Mileage reimbursement
- Paid parental leave
Quick Apply
VP Local Sales - Arizona
US Foods, Inc. —Phoenix, AZ
- Full-time
- Microsoft Excel
- Marketing
- Merchandising
- Employee stock purchase plan
- Disability insurance
Commercial Loan Processor & Closer III - Hybrid, Phoenix
Arizona Financial Credit Union —Phoenix, AZ
- From $28.32 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
MedTech - Clinical Educator Spine/OR - Multiple Locations
IQVIA —Phoenix, AZ
- $45 - $60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —Arizona
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Patient Services Support Representative

Laboratory Sciences of Arizona -
Phoenix, AZ

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Serving clients
Phone communication
High school diploma or GED
Desktop applications
Telephone systems
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Primary City/State:

Phoenix, Arizona

Department Name:

Call Center SQL-Ref Lab

Work Shift:

Day

Job Category:

Phlebotomy

POSITION SUMMARY

This position is responsible for assisting patients with troubleshooting/navigation portal support, i.e. login, password reset, creating account. This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional patient customer service. This position is able to proficiently handle responding to voice mails, emails and high volume of inbound/outbound patient/client calls regarding sensitive HIPAA information. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Communicates courteously and professionally both verbally and in writing with internal and external customers regarding Patient Portal issues, available laboratory testing & missing patient information. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc. Increased knowledge of laboratory terminology.

2. Enters patient information to schedule appointments using TimeTrade and i-Ology software. Gathers information and modifies records as needed to maintain current database. Enters and verifies patient demographics, physician data, tests requested, appropriate clinical information and all other pertinent data found on requisitions as required for processing and billing into Quanum. Break and index all incoming faxed orders using the Virtual File Cabinet in the Freedom Imaging System.

3. Completes documents legibly while focusing on quality by assuring all work performed is accurate and complete per site protocol. Follows established methods, practices and maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Meets departmental standards for productivity and quality as currently defined.

4. Uses company resources to resolve service related issues such as login issues, tests-in-question, provide support for all Appointment Scheduling Applications and PSC location information. When necessary escalates issues to a higher authority. Provides administrative support to Patient Services Administration.

5. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA).

DIRECTLY REPORTING
MATRIX OR INDIRECT REPORTING
None

TYPE OF SUPERVISORY RESPONSIBILITIES
N/A

SCOPE AND COMPLEXITY
Position works independently under general supervision following defined standards and procedures. Works in a fast paced, multi task environment with high volume requiring independent decision making and sound judgment to prioritize work. Responsibilities include involvement in intra-departmental and interdepartmental communications as well as in depth communications with external customers. Customers include patients, client services, marketing, billing, PSC’s, nurses and doctors.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager); Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent education.
One (1) year of experience in customer service using a phone system.
Must possess excellent organizational, interpersonal and communication skills.
Must be able to function independently and requires the ability to multitask.
Accurate and efficient keyboarding skills and ability to work with multiple programs with multiple screens.
Intermediate to advanced knowledge and ability to work effectively with common office software including but not limited to Microsoft Office is required.

PREFERRED QUALIFICATIONS

Customer service in a laboratory/diagnostic/health care industry.
Additional related education and/or experience.

DATE APPROVED 06/01/2018

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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Refine Your Search

advanced support representative jobs in glendale, az

Patient Services Support Representative

Client Service Representative

Client Support Representative

Representative - Admissions Services

Customer Service/Support Representative

Nuclear Medicine Technologist

Training & Performance Supervisor - Weekend Rotating Schedule

Station QHS Manager

Technical Service Representative

Administrator to Community Operations & Security

Design Engineer

Inside Sales Representative (Entry Level)

Resident Operational Engineer - Phoenix

Infusion Nurse - Outpatient Infusion Suite

Assistant Hotel General Manager

Infusion Nurse

VP Local Sales - Arizona

Commercial Loan Processor & Closer III - Hybrid, Phoenix

MedTech - Clinical Educator Spine/OR - Multiple Locations

B2B Account Executive, Outside Sales

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