Top 5212 Customer experience supervisor Jobs in Glendale, Az

Manager, Customer Service I
Chewy —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- Mentoring
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Operations Supervisor of Phoenix Processing Center
Federal Reserve Bank of San Francisco —Phoenix, AZ
- $66,100 - $105,600 a year
- Full-time
- Microsoft Excel
- Customer service
- Military
- Paid holidays
- Health insurance
7d
Manager, Customer Service II
Chewy —Phoenix, AZ
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Tech Support Manager (Hybrid Schedule)
MOVERAS LLC —Phoenix, AZ
- $80,000 a year
- Hybrid work
- Spanish
- Microsoft Outlook
- 5 years
Quick Apply
6d
Airport Customer Service Manager (PHX)
Frontier Airlines, Inc —Phoenix, AZ
- Spanish
- Heavy lifting
- Up to 50% travel
- Paid holidays
- Health insurance
5d
Mgr, TRICARE Quality Assurance
TriWest Healthcare Alliance —Phoenix, AZ
- $107,000 - $119,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
3d
Operations Supervisor - 2nd Shift Receiving
REI (Recreational Equipment Inc.) —Goodyear, AZ
- $64,355.20 - $102,814.40 a year
- Mid-level
- Windows
- 3 years
- Health insurance
- Employee discount
5d
Transportation Manager
Core-Mark —Tolleson, AZ
- $90,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Senior level
- Employee stock purchase plan
- Health insurance
3d
Supervisor - Lifestyle & Aquatics
HonorHealth —Scottsdale, AZ
- Full-time
- Background check
- CPR Certification
- Management
- Free parking
- Health insurance
9d
Oasis Recreation Manager
Arizona Grand Resort & Spa —Phoenix, AZ
- Weekends as needed
- Customer service
- Writing skills
- English
- Health insurance
- Employee discount
Quick Apply
Product Solutions Manager
Integrated Biometrics —Chandler, AZ
- $105,000 - $160,000 a year
- Full-time
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Quality & Inventory Manager
Crane Worldwide Logistics LLC —Buckeye, AZ
- Word processing
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Lead Tree Division Supervisor
Greenscapes Landcare —Phoenix, AZ
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- CDL
- Health insurance
- Dental insurance
Quick Apply
4d
Collision Center Manager
Confidential —Phoenix, AZ
- From $144,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
General Manager - Bacio di Latte - Upscale Gelato Shop - FASHION SQUARE - SCOTTSDALE - NEW SHOP!
Bacio di Latte —Phoenix, AZ
- $75,000 - $95,000 a year
- Full-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Operations Manager ( Mountainside Air)
Strongpoint Talent —Phoenix, AZ
- $72,000 - $84,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
3d
Clinical Supervisor
La Frontera EMPACT-SPC —Glendale, AZ
- Full-time
- Hybrid work
- Background check
- Customer service
- Adults
- Health savings account
- Health insurance
Quick Apply
Production Supervisor - 2nd Shift
Parker Hannifin Corporation —Glendale, AZ
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays

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Manager, Customer Service I

Chewy -
Phoenix, AZ

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Productivity software

Full Job Description

Job Description:

Our Opportunity:

Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people.

We are looking for a Team Manager, to provide proactive leadership and development for up to 25 hourly Team Members who support multiple channels within the business The ideal candidate will challenge, coach, and mentor their team to go above and beyond to build unique and impactful moments for our customers while also resolving their issues. This leader will be accountable for their team achieving set service and quality expectations, while developing Team Members that are having difficulty meeting Chewy standards.

The Team Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.

What You’ll Do:

Manage a team of 10-25 direct reports
Build and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all Team Members.
Leverage multiple data points, trending information, and behavioral patterns to establish and implement coaching strategies.
Manage the corrective action process up and through termination for conduct or performance related issues.
Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection.
Improve production levels of phone, email, chat and social media teams through recurring meetings and huddles to communicate critical business updates and drive team member productivity.
Deliver individualized feedback on performance and behavior to all Team Members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps
Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria; Calibrate with other Team Members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.
Monitor and control Team Members' productivity and workload of multi-channel volume.
Partner with the Operations Manager to create and implement annual engagement plans and activities.
Support and handle customer and systems issues as needed.
Assist and support learning and development needs for Team Members to successfully complete their metric expectations and to stay current on new product training as needed.
Handle employee concerns and issues to HR where necessary.
Participate and provide feedback on business initiatives that directly impact the Customer Service Team.
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow Team Members.
Conduct retention checks with Agents to check knowledge of current Chewy information.
Identify operational deficiencies and suggest plans for improvement.
Prepare reporting by collecting, analyzing and summarizing data and trends to improve processes, ensuring resources are properly allocated to increase efficiency and customer satisfaction.

What You’ll Need:

2-5 years’ working experience in a customer service or call center environment.
Management experience with 5 or more direct reports.
Ability to manage a high volume or information/data.
A sense of urgency with a demonstrated ability to multi-task and adapt to quickly changing priorities in a fast-paced environment.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite products.
Position may require some travel (<25%).
Must be willing to work evening shifts and perform other duties as needed.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

customer experience supervisor jobs in glendale, az

Manager, Customer Service I

Manager, Fraud Operations

Call Center/Reservation Manager

Operations Supervisor of Phoenix Processing Center

Manager, Customer Service II

Tech Support Manager (Hybrid Schedule)

Airport Customer Service Manager (PHX)

Mgr, TRICARE Quality Assurance

Operations Supervisor - 2nd Shift Receiving

Transportation Manager

Supervisor - Lifestyle & Aquatics

Oasis Recreation Manager

Product Solutions Manager

Quality & Inventory Manager

Lead Tree Division Supervisor

Collision Center Manager

General Manager - Bacio di Latte - Upscale Gelato Shop - FASHION SQUARE - SCOTTSDALE - NEW SHOP!

Operations Manager ( Mountainside Air)

Clinical Supervisor

Production Supervisor - 2nd Shift

I want to receive the latest job alert for customer experience supervisor in glendale, az

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