The Commercial Lines Practice Leader position is a critical leader for HUB Southwest and important to the company's ongoing success and efficiency in sales, customer service and marketing. As the CL Practice Leader, you're responsible for the strategic oversight of product offerings, implementation, new business development, account retention, and the successful mentoring and development of our CL staff. The position reports directly to the Regional President and is a member of the Southwest Executive Leadership Team. Direct reports include but are not limited to the following: CL Service Leaders in NM and AZ, Claims Leader, and Surety Service leader.
Job Responsibilities
Leadership accountabilities for new business and client service- Provide a vision and growth plan for how the company will remain profitable and how your team will expand its capabilities in small, mid-market, and specialty/complex commercial lines offerings
- Create positive synergy with Employee Benefits, Personal Lines, and RPW practices to encourage cross-selling
- Establish a positive culture dependent on maximizing the strengths of each employee; concentrate on ways to fully integrate all the P&C team members who work amongst sales, account service, claims, risk management, and compliance
- Drive consistent and predictable long term, profitable client relationships and support prospective relationship development, including serving as an Executive Sponsor to our key accounts
- Work closely with our CMO to manage insurance carrier access and support as needed, along with market relationship development to find new products and services for clients and prospects, and maintain knowledge of CL carriers product and service level differentiation
- Ability to engage corporate resources to support departments including sales and marketing, information technology, accounting and finance, human resources, and facilities management
- Work with regional executive team to identify possible agency acquisitions
- Support the development and management of department budget and expenses per corporate guidelines
- Influence and support annual operating plan and initiatives
- Strategize with Sales Leaders and Operations Managers to retain business year over year; enhancing Value Proposition, Stewardship process and Account Management services
- Work closely with our Sales Leader to develop internal resources/experts to assist all producers in closing business
- Support the sales leadership and operations leaders on recruiting and hiring new producers and key Account Executives
- Exercises expense control and maximize revenues and net operating income in compliance with corporate guidelines
- Ensures continuous development of products and service offerings aligned with identified
needs of customers in the market segments
- Assist/Advise the development of sales and marketing strategies along with
communications to optimize HUB’s position in the marketplace
- Champion the internal and external HUB “brand" and positioning in the market
- Positively and proactively represent HUB in meetings, seminars, trade shows, networking
events, and in community events/boards/committees
Qualifications
At least 15 years of commercial lines insurance experience; majority must be within an
agency, brokerage or consulting firm
- Demonstrated track record as a Managing Producer, Client Service/Account Executive or
Team Leader in developing a consultative sales platform for sales and account management
- Specialty lines experience a plus
- Be a hands-on manager; enjoys mentoring and direct management of staff; also, desire to
continue generating new business
- Can institute effective employee development procedures which address training, processes
and procedures, E&O avoidance, continuing education, recruiting, hiring and disciplinary
actions
- Understand ways to distinguish insurance brokerages through customer service, technology
and special product offerings, association marketing, client communication strategies and
alternative funding programs
- Must have willingness to partner with other business lines to maximize bottom line to the
region
- Proven progressive sales track record in driving new business results
- A consultative, positive and resourceful approach to dealing with prospect, clients and
associates
- Strong visibility within the local and national insurance communities
- Highly developed organization and time management skills
- Must be willing to travel given operations across the region
- Excellent listening skills
- Strong written and verbal communications
- Strong degree of self motivation
- Demonstrated ability to lead/motivate others
- Is influential and persuasive with the ability to partner across HUB and work well with
segment and other channel leaders
Department Account Management & Service
Required Experience: More than 15 years of relevant experience
Required Travel: Up to 50%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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