Top 331 It support Jobs in Glendale, Az

Director, IT Service Desk & End-User Support
Arrivia, Inc. —Scottsdale, AZ
- Computer Science
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5d
Data Center Technician
Microsoft —El Mirage, AZ
- $27.45 - $53.70 an hour
- 12 hour shift
- Background check
- Mid-level
- High school diploma or GED
- On-the-job training
9d
IT Support Technician
CITY OF TOLLESON —Tolleson, AZ
- $24.15 - $33.82 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
IT Support Specialist
Isaac School District #5 —Phoenix, AZ
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
Helpdesk Technical Support Specialist
Greenberg Traurig —Phoenix, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Support Associate II, OTS
Amazon.com Services LLC —Tolleson, AZ
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
LAN Tech I
Peoria Unified School District —Glendale, AZ
- Computer literacy
- Travel
- Ability to sit for extended periods
- On-the-job training
7d
Network Administrator
The Atlas Group —Phoenix, AZ
- Full-time
- Computer Science
- CAD
- Mid-level
7d
Technician, Desktop Support, II
Carrington Mortgage Holdings —Phoenix, AZ
- $27 - $35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Technology Support Specialist II
Tolleson Union High School District —Tolleson, AZ
- Mid-level
- Office
Computer Tech - Leona Support Office
LEONA EDUCATION SERVICES LLC —Phoenix, AZ
- $60,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
Technical Support Specialist
Kinetik IT —Phoenix, AZ
- Email
- Mid-level
- Windows
- High school diploma or GED
IT Support Engineer I, OTS
Amazon.com Services LLC —Tolleson, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Office & IT Support Coordinator
GLOBAL HEALING CENTER, LLC —Phoenix, AZ
- Spanish
- Google Workspace
- English
Associate Technical Support Specialist
Milestone Technologies, Inc. —Phoenix, AZ
- Windows
- Communication skills
- Entry level
IT Helpdesk
Willmeng Construction —Phoenix, AZ
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Specialist
System Concepts —Phoenix, AZ
- Mid-level
- Windows
- Food service experience
- Profit sharing
- Health insurance
IT Support Lead
ASU Preparatory Academy —Phoenix, AZ
- $57,500 - $67,000 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
1d

I want to receive the latest job alert for it support in glendale, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near glendale, az

Helpdesk Specialist jobs in Phoenix, AZ

Technical Support Specialist jobs in Scottsdale, AZ

Network Administrator jobs in Phoenix, AZ

IT Support Specialist jobs in Phoenix, AZ

Data Center Technician jobs in El Mirage, AZ

IT Support jobs in Phoenix, AZ

IT Support jobs in Tolleson, AZ

Computer Technician jobs in Phoenix, AZ

Technical Support Specialist jobs in Phoenix, AZ

Delivery Technician jobs in Phoenix, AZ

Helpdesk Support jobs in Phoenix, AZ

Helpdesk Specialist II jobs in Phoenix, AZ

Cna Ii jobs in Charlotte, NC

Recovery Support Specialist jobs in Connecticut

Desktop Support Technician Ii jobs in Mckinney, TX

Desktop Support Technician Ii jobs in San Jose, CA

Desktop Support Technician Ii jobs in Gaithersburg, MD

Patient Care Technician jobs in Butler, PA

Desktop Support Technician Ii jobs in Texas

Helpdesk Specialist jobs in Park, NC

Director, IT Service Desk & End-User Support

Arrivia, Inc. -
Scottsdale, AZ

Quick Apply

Job Details

5 days ago

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
ITIL implementation

Full Job Description

At arrivia, we're passionate about making travel experiences unforgettable. As a global leader in the travel industry, we're looking to hire a talented Director of IT Service Desk & End-User Support to join our IT team in Scottsdale.

About the Role

You will lead the Service Desk and end-user support experience for roughly 2,000 employees across our local and global teams, owning Tier-1 and Tier-2 support, device lifecycle, and the Day-1 onboarding experience. You will lead the Service Desk and Tech Support team and report to our EVP of IT Operations.

This is a build role, not a maintain role. You will make self-service and AI the default path to resolution, cut manual toil through knowledge and automation, and set the standard for how technology feels to every employee at arrivia.

What You'll Own

Service Desk Operations: Run the ITIL 4 Service Desk as the single point of contact for intake, first response, and Tier-1 incident handling.
Incident and Request Management: Own Tier-1 and Tier-2 incident response and request fulfillment, including password and MFA reset execution.
AI-First Support: Govern the AI support copilot and first-line AI self-service, and refer suspected shadow-AI to App & AI Security under the enterprise AI-use policy.
Self-Service and Knowledge: Own the end-user knowledge base and self-service catalog so employees solve more on their own.
Device Lifecycle: Own imaging, provisioning, deployment, end-user endpoint patching, and EOL replacement.
Endpoint and Mobile Management: Operate MDM and mobile app provisioning across the end-user fleet.
Digital Employee Experience: Own DEX telemetry and proactive, self-healing remediation that fixes issues before tickets arrive.
Workplace Technology: Manage AV and conference-room technology, plus VIP, executive, and accessibility support.
Experience Metrics: Measure XLA and CSAT to SDI and HDI standards, and feed ticket-trend analytics into Problem Management.
Team Leadership: Hire, coach, and develop the Service Desk and Tech Support team, with room to grow the group.
Cross-Functional Partnership: Work alongside Identity, Change & Configuration, and Infrastructure & Cloud teams across regions.
Flagship Programs: Drive the AI service desk and self-healing endpoints, passwordless and passkey self-service recovery, and zero-touch JML automation.

What Success Looks Like

90% or better first-contact resolution on Tier-1 tickets, with median resolution in 4 business hours or less.
30% or more of inbound tickets deflected through knowledge base and AI self-service.
Day-1 device readiness on the start date for 98% or more of joiners.
Endpoint patch compliance at 95% or better within 14 days, with zero unremediated EOL devices.
40% or more of routine fulfillment automated through self-service and agentic workflows.

What You'll Bring

Bachelor's degree in MIS, Computer Science, IT, or a related field, or a minimum of 7 years in IT support.
5+ years leading a service desk or end-user computing team at comparable scale.
Deep experience with ITSM platforms such as ServiceNow or Jira Service Management, plus ITIL 4 service-operation practices.
Hands-on endpoint management and MDM experience with Intune, SCCM, or Jamf.
Experience with DEX tooling such as Nexthink or 1E and self-healing remediation.
Experience running a knowledge base and self-service program, for example Knowledge-Centered Service.
A track record of improving first-contact resolution, deflection, and CSAT or XLA.
Experience automating fulfillment and onboarding, or JML, workflows.
People-leadership experience across hiring, coaching, scheduling, and performance management.
Ability to translate complex technology issues for a wide range of audiences.
ITIL v4 Foundation required. HDI or CompTIA A+ preferred.

Benefits & Perks

Unlimited PTO
Exclusive employee travel rates
Travel discounts through arrivia programs
Medical, dental, and vision insurance
401(k) with company participation

Why arrivia

At arrivia, we power travel loyalty and rewards programs for some of the world's leading brands. Our teams help millions of travelers book memorable experiences while delivering innovative technology and travel solutions to our partners. With a global workforce and a culture built on curiosity, ownership, authenticity, and collaboration, we're creating the future of travel.

If you are ready to lead an AI-forward support organization that thousands of people rely on every day, we invite you to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

it support jobs in glendale, az

Director, IT Service Desk & End-User Support

Data Center Technician

IT Support Technician

IT Support Specialist

Helpdesk Technical Support Specialist

IT Support Associate II, OTS

LAN Tech I

Network Administrator

Technician, Desktop Support, II

IT Help Desk

IT Help Desk Level 1

Technology Support Specialist II

Computer Tech - Leona Support Office

Technical Support Specialist

IT Support Engineer I, OTS

Office & IT Support Coordinator

Associate Technical Support Specialist

IT Helpdesk

Technical Support Specialist

IT Support Lead

I want to receive the latest job alert for it support in glendale, az

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected