Top 268 Technical support representative Jobs in Glendale, Az

Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
7d
Customer Service Representative - Part-Time - Goodyear AZ
Sub-Zero Group, Inc. —Goodyear, AZ
- Part-time
- Background check
- High school diploma or GED
- Bachelor's degree
Quick Apply
Technical & Activation Representative I
Wyyerd Group LLC —Surprise, AZ
- Mid-level
- Older adults
- 2 years
Quick Apply
Customer Service & Activation Representative
Wyyerd Group LLC —Surprise, AZ
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Insulation Sales Representative
Therm Barrier Insulation & Services LLC —Goodyear, AZ
- $35,000 - $150,000 a year
- Full-time
- Mid-level
- Organizational skills
- Contracts
- Work from home
- Opportunities for advancement
Quick Apply
3d
Outside Sales Representative
Ironclad Environmental Solutions —Phoenix, AZ
- $60,000 - $65,000 a year
- Full-time
- Computer literacy
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Sales Representative (Hunter)
One Step Secure IT —Phoenix, AZ
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
Advanced Surgical Consultant (Phoenix West, AZ) - Johnson & Johnson MedTech - Heart Recovery
Johnson & Johnson Services, Inc. —Phoenix, AZ
- Full-time
- Background check
- 18 years or older
- Nursing
Inside Sales Representative
IBT —Phoenix, AZ
- Extended hours
- Clean driving record
- Office
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
4d
Regional Sales Director
Interface, Inc. —Scottsdale, AZ
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Tier 1 Technical Support Representative
Parchment —Scottsdale, AZ
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Phoenix, AZ
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Customer Service Representative
CoolSys —Phoenix, AZ
- $18 - $23 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- AD&D insurance
- Paid holidays
20h
Customer Service Representative
Cognizant —Mesa, AZ
- $18.50 an hour
- Full-time
- Remote
- Microsoft Outlook
- Windows
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
8h
Customer Service Representative I
Firman Power Equipment Inc —Peoria, AZ
- $18.05 - $20.97 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Customer Service Representative
PARK66 —Phoenix, AZ
- From $54,000 a year
- Full-time
- Background check
- Office
- Organizational skills
Quick Apply
5d
Associate Support Representative
Entertainment Partners —Tempe, AZ
- $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
7d
Customer Care Rep 1
OmniMax International, LLC —Phoenix, AZ
- Oracle
- Office
- High school diploma or GED
Quick Apply

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Technical Support Specialist - Work From Home / Reside in AZ

MYTEK Network Solutions LLC
Phoenix, AZ

Quick Apply

Job Details

Full-time

Benefits

Work from home

Qualifications

Filing
Transcription
Computer hardware
Office record organization

Full Job Description

Position Overview: The Technical Support Specialist position serves as first point of contact for the customer and provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity and business applications, email, and operating systems. This is a work from home position, however, the applicant must reside in Arizona.

Duties and Essential Job Functions:

Knowledge and ability to perform basic Microsoft O365 troubleshooting.
Act as the single point of contact to the customer for all service requests.
Perform triage, problem identification, troubleshooting and resolve or escalate as appropriate per process.
Daily review of open tickets, perform follow up with the requestor based on the SLA and as agreed upon by the ticket owner and user.
Update ticket notes, route misdirected tickets and resolve tickets.
Generate and distribute notifications related to outages and other high-profile events.
Assisting with high priority/escalated issues, workflow processes, procedural questions of account specific policies and procedures.
Keep documentation and wiki up to date and as new knowledge is gained.
Daily tracking of time entry for client-facing and internal time.
Customer follow-up on completed requests.
Participate in on-call rotation.
Participating in other projects or assignments as needed.

Embodies MyTek’s core values:

DYNAMIC SERVICE - We understand each client is unique, we will adapt to meet your priorities based on our relationship and not just a contract.
ENGINEERING INTEGRITY - We build trusting two-way relationships with our clients and deliver on what we say.
CROWD-SOURCE LOYALTY - The entire MyTek team is dedicated to working together for our clients; every Butler is empowered to anticipate and exceed your needs in order to create and cultivate loyalty.
HYPERLINK TO ACHIEVEMENT - MyTek links technology solutions to turn your business dreams into reality.
SOLID STATE ACCOUNTABILITY At MyTek we assume ownership of delivering your technology solutions through unwavering service and execution.
OPEN SOURCE COMPASSION - Regardless of who you interact with at Mytek, you will experience our compassion. We are genuine and truly care about our clients and each other.
GATEWAY TO FUN - When someone connects with MyTek, they connect with a person, not just a script. You receive client experience with a personality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma; or 1-2 years related experience; or equivalent combination of education and experience
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Instructing: Teaching others how to do something.
Service Orientation: Actively looking for ways to help people.
Time Management: Managing one's own time and the time of others.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk hear, bend and reach. Specific vision abilities include a normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse are required

Working Conditions: Contact center environment and work is regularly performed in an indoor office setting. The employee will occasionally work early and late hours to meet time lines, provide off-hour upgrade and maintenance, and respond to emergency situations.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Quick Apply

Refine Your Search

technical support representative jobs in glendale, az

Technical Support Specialist - Work From Home / Reside in AZ

IT Support Technician I

Staff Support Representative

Customer Service Representative - Part-Time - Goodyear AZ

Technical & Activation Representative I

Customer Service & Activation Representative

Insulation Sales Representative

Outside Sales Representative

Sales Representative (Hunter)

Advanced Surgical Consultant (Phoenix West, AZ) - Johnson & Johnson MedTech - Heart Recovery

Inside Sales Representative

Regional Sales Director

Tier 1 Technical Support Representative

Healthcare Call Center Representative (Temp-to-Perm)

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Customer Service Representative

Associate Support Representative

Customer Care Rep 1

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