Top 34 Call center manager Jobs in Glendale, Ca

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor
Confidential —Los Angeles, CA
- $65,000 - $70,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
Quick Apply
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- 5 years
- Writing skills
- HIPAA
Supervisor, Contact Center
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Call Center Operations Manager
Omega Law Group PC —West Hollywood, CA
- $72,000 - $93,000 a year
- Continuous improvement
- Senior level
- Leadership
- Free parking
- Health insurance
Quick Apply
12d
Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
Supervisor, Contact Center
L.A. Care Health Plan —Los Angeles, CA
- $67,186 - $107,498 a year
- Full-time
- Spanish
- HIPAA
- English
- Wellness program
- Health insurance
4d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Customer Service Supervisor
Public Storage —Glendale, CA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Dental insurance
Quick Apply
Call Center Supervisor
Family Health Care Centers of Greater Los Angeles, Inc. —Bell Gardens, CA
- $59,384 - $65,177 a year
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- AD&D insurance
- Disability insurance
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
Quick Apply
Manager, Supply Chain Sourcing - IT and Administrative Services
Cedars-Sinai —Beverly Hills, CA
- $47.27 - $82.72 an hour
- 8 hour shift
- Hybrid work
- Background check
- Office
- Master's degree
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Los Angeles, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!
SOUTHERN CALIFORNIA ENT MSO LLC —Hawthorne, CA
- $70,304 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Contact Center Operations and Transformation Functional Manager
Deloitte —Los Angeles, CA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Care Workforce Manager
Super Care LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
16h

I want to receive the latest job alert for call center manager in glendale, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near glendale, ca

Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

Quick Apply

Job Details

Full-time
$70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in glendale, ca

Customer Service Operations Supervisor

Call Center Supervisor

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor, Contact Center

Call Center Operations Manager

Supervisor Contact Center

Supervisor, Contact Center

Customer Care Manager

Customer Service Supervisor

Call Center Supervisor

Contact Center Transformation - Senior Manager

Call Center Manager

Manager, Supply Chain Sourcing - IT and Administrative Services

CSX - Manager, Contact Center Transformation Strategy&

Contact Center Transformation - Manager

Customer Experience & Service Transformation Advisory Manager

Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!

Contact Center Operations and Transformation Functional Manager

Customer Care Workforce Manager

I want to receive the latest job alert for call center manager in glendale, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected