Top 35 Guest service agent Jobs in Glendale, Wi

Front Desk Agent (Brown Deer)
Four Points by Sheraton North Shore Milwaukee —Milwaukee, WI
- $16 - $18 an hour
- Part-time
- Computer literacy
- English
- Windows
Quick Apply
Guest Service Agent
Fairfield Inn and Suites Milwaukee Downtown —Milwaukee, WI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Milwaukee, WI
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Clerk - PT
Pfister Hotel —Milwaukee, WI
- $17 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Paid time off
Quick Apply
Front Desk Agent
Hilton Milwaukee —Milwaukee, WI
- $17 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- English
- Free parking
- Health insurance
Quick Apply
Hotel Front Desk Agent
Holiday Inn Milwaukee Riverfront by IHG —Milwaukee, WI
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Weekends 1st & 2nd Shift
EMA MKE HOTEL OPERATOR LLC —Milwaukee, WI
- $15 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
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Front Desk Agent
Potawatomi Casino Hotel —Milwaukee, WI
- From $15.44 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Front Desk 2 Shift Weekend Part Time
EMA MKE HOTEL OPERATOR LLC —Milwaukee, WI
- $15 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Brookfield Ventures LLC —Brookfield, WI
- $16 - $18 an hour
- Part-time
- Hotel
- Computer skills
- Ability to stand for extended periods
- Paid holidays
- Paid time off
Quick Apply
Guest Service Agent at Hotel
Holiday Inn Express Milwaukee Brookfield —Brookfield, WI
- From $16.50 an hour
- Part-time
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Guest Reception Agent (AAA Four Diamond Renaissance Hotel, Wauwatosa)
Renaissance Milwaukee West Hotel (AAA Four Diamond - Wauwatosa) —Milwaukee, WI
- $16 an hour
- Part-time
- Hotel
- Entry level
- Free parking
- Paid holidays
Quick Apply
Front Desk Agent
Elevate Hospitality Management Inc —Milwaukee, WI
- $13 - $16 an hour
- Part-time
- Bilingual
- No background check
- Accounting
- Free parking
- Employee discount
Quick Apply
6d
Front Desk Agent
Ambassador Hotel —Milwaukee, WI
- From $16 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Quick Apply
7d
Front Desk 2nd Shift
EMA MKE HOTEL OPERATOR LLC —Milwaukee, WI
- $15 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
EMA MKE HOTEL OPERATOR LLC —Milwaukee, WI
- $14 - $16 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Night Auditor
Wauwatosa Milwaukee Homewood Suites —Wauwatosa, WI
- $17 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Guest Service Representative
Hawkeye Hotels —Milwaukee, WI
- $16 an hour
- Full-time
- Bilingual
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
9d
Front Desk Agent (Part Time)
Holiday Inn MKE Airport —Milwaukee, WI
- $15 - $17 an hour
- Part-time
- Bilingual
- Hotel
- Driver's License
- Employee discount
Quick Apply
8d
Call Center Reservation Agent
Potawatomi Casino Hotel —Milwaukee, WI
- From $15.44 an hour
- Weekends as needed
- High school diploma or GED
- Data entry
- Entry level

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guest service agent jobs near glendale, wi

Front Desk Agent (Brown Deer)

Four Points by Sheraton North Shore Milwaukee -
Milwaukee, WI

Quick Apply

Job Details

Part-time | Full-time
$16 - $18 an hour

Qualifications

Computer operation
Phone communication
English
Conflict management
Productivity software
Client interaction via phone calls

Full Job Description

Great growth opportunity for somoene looking for a career in hospitality!

Must be able to work Weekends and Holidays.

Essential Job Functions:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in-house group activities, locations and times.
All hotel and departmental policies and procedures.
Complete guest check-ins and check-outs to Marriott’s and Bravo’s standards.
Access all functions of the computer system.
Ensure that current information on rates, packages and promotions is available at the Front Desk.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Monitor the hotel front entrance and resolve any congested situations.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
Maintain a neat and presentable front desk area.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check-outs are processed through the system.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest rooms.
Associate is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

High school diploma or equivalent
Prior hospitality experience preferred
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
Previous experience with Windows, Office, and similar property management system.

Job Requirements:

Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.

Working Conditions:

Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

Job Types: Full-time, Part-time

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Refine Your Search

guest service agent jobs in glendale, wi

Front Desk Agent (Brown Deer)

Guest Service Agent

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Front Desk Clerk - PT

Front Desk Agent

Hotel Front Desk Agent

Front Desk Weekends 1st & 2nd Shift

Front Desk Agent

Front Desk 2 Shift Weekend Part Time

Front Desk Agent

Guest Service Agent at Hotel

Front Desk Guest Reception Agent (AAA Four Diamond Renaissance Hotel, Wauwatosa)

Front Desk Agent

Front Desk Agent

Front Desk 2nd Shift

Front Desk Agent

Night Auditor

Guest Service Representative

Front Desk Agent (Part Time)

Call Center Reservation Agent

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