Top 418 Call center Jobs in Glendale Az

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
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Customer Service Representative (CSR), Licensed Insurance Agent
Turbo Insurance Group —Scottsdale, AZ
- From $60,000 a year
- Full-time
- Background check
- Spanish
- English
- Disability insurance
- Health insurance
Quick Apply
2d
Outbound Sales Representative
BizIQ —Phoenix, AZ
- $18 an hour
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health savings account
- Paid holidays
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Experienced Telemarketer
Peoples Bank & Trust Co. —Phoenix, AZ
- $17 an hour
- Full-time
- In-person
- Reliable transportation
- Entry level
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Career Services Advisor
UMA Education —Phoenix, AZ
- $20 an hour
- Weekends as needed
- Remote
- 18 years or older
- Microsoft Excel
- English
- Health savings account
- Disability insurance
Quick Apply
Customer Service Representative - Remote
Power Finance Texas —Phoenix, AZ
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
1d
Remote Collections Representative (AZ, 9/7 Start Date)
Progressive Leasing —Glendale, AZ
- $17 an hour
- Full-time
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Paid parental leave
- Employee stock purchase plan
1d
Customer Service Rep / Call Center / Client Support
ADP —Tempe, AZ
- $22.50 - $24.50 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Paid time off
- Benefits from day one
CSR - Customer Service Representative
HomeShield Pest Control —Phoenix, AZ
- $18 - $23 an hour
- Part-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Mortgage Servicing Consultant
YUPRO Placement —Tempe, AZ
- From $18 an hour
- Full-time
- Background check
- In-person
- Leadership
- Health insurance
- Dental insurance
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Customer Service Sales Rep (must have sales exp)
Parker & Sons —Phoenix, AZ
- $17.00 - $21.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Disability insurance
Field Leasing Representative (Multifamily) - Outbound Sales
Confidential —Phoenix, AZ
- $25 - $35 an hour
- Contract
- Office
- Driver's License
- Continuous improvement
- Paid training
Quick Apply
Customer Service Representative/Call Center
Sexton Pest Control —Scottsdale, AZ
- $17 - $19 an hour
- Multiple hires
- Bilingual
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Inbound Sales Specialist
Moxie Pest Control —Phoenix, AZ
- $17 - $18 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Health insurance
Quick Apply
2d
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Phoenix, AZ
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
10d
Customer Service / Member Engagement Associate
Desert Financial Credit Union —Phoenix, AZ
- Hybrid work
- High school diploma or GED
- Older adults
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Phoenix, AZ
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Phoenix, AZ
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Client Services Associate - Flex Support
Sage Counseling Inc —Glendale, AZ
- $18 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Mileage reimbursement
- Health insurance
Quick Apply
2d

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Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

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Refine Your Search

call center jobs in glendale az

Call Center Team Manager

Customer Service Representative (CSR), Licensed Insurance Agent

Outbound Sales Representative

Experienced Telemarketer

Career Services Advisor

Customer Service Representative - Remote

Remote Collections Representative (AZ, 9/7 Start Date)

Customer Service Rep / Call Center / Client Support

CSR - Customer Service Representative

Member Service Officer

Mortgage Servicing Consultant

Customer Service Sales Rep (must have sales exp)

Field Leasing Representative (Multifamily) - Outbound Sales

Customer Service Representative/Call Center

Inbound Sales Specialist

Customer Service Representative - Seasonal

Customer Service / Member Engagement Associate

Healthcare Call Center Representative (Temp-to-Perm)

CUSTOMER SERVICE ASSOCIATE

Client Services Associate - Flex Support

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