Top 290 Customer service manager Jobs in Glendale Heights, Il

Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
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National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
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Sr. Director of Support
Confidential —Chicago, IL
- $150,000 a year
- Full-time
- Hybrid work
- SharePoint
- Computer skills
- Senior level
- Health savings account
- Health insurance
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4d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Customer Care AI Program Lead
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $106,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Supervisor, Operations (Customer Care)
Central States Funds —Chicago, IL
- $74,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Quality control
- Health insurance
- Dental insurance
2d
Technical Customer Support Lead
HSG Tech Inc. —Addison, IL
- $98,000 - $108,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Success Leader - Behavioral Health
ComPsych Corporation —Chicago, IL
- $107,550 - $127,550 a year
- Full-time
- 5 years
- Residential
- Bachelor's degree
- Wellness program
- Health insurance
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Solutions Team Manager
Scout Motors —Chicago, IL
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
12d
Customer Service Supervisor
DHL —Aurora, IL
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Customer Care Manager
Walden University —Lisle, IL
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
11d
Overnight Customer Care Supervisor
Roto-Rooter Services Company —Lombard, IL
- $23 - $26 an hour
- Overtime
- Bilingual
- Mid-level
- Residential
- Profit sharing
- Paid training
Manager, NetSource Customer Service & Development
Network Distribution —Schaumburg, IL
- $95,000 - $115,000 a year
- Hybrid work
- Management
- 5 years
- Business development
- Profit sharing
- Wellness program
Quick Apply
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Team Lead - Professional Services

AutonomyWorks -
Lisle, IL

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Resource allocation
Performance improvement leadership
Client onboarding
Team supervision
Spreadsheets
Coaching
Performance feedback (performance evaluation method)
Post-sales issue resolution
Leadership development
3 years
Managing clients in a customer support role
Team development
Workforce planning strategy
Professional development support
Bachelor's degree
Team training
Organizational skills
Leading team collaboration initiatives
Operational excellence initiatives
Productivity software
Process improvement planning
Business operations
Workforce management
Senior level
Account management
Achieving project delivery timelines
Process management
Leadership
Project stakeholder communication
Cross-functional communication

Full Job Description

Title: Team Lead

Location: Downers Grove, IL

Type: Full-time, Salaried, Exempt

Salary Range: $50,000 - $55,000 based on experience

The Company:

AutonomyWorks is a dynamic for-profit Social Enterprise whose mission is to change the way the world views people with autism. Our teams deliver computer-based business services for clients around the world. Using a variety of software platforms, we perform data management, quality assurance, digital content review, and other business process outsourcing (BPO) services for our clients. Our work is office-based, highly detail-oriented, and technology driven.

The Opportunity:
This role is responsible for leading a pod of Associates to execute client work with high quality, accuracy, and productivity, while supporting the growth and development of team members. The Team Lead works alongside the team in a fast-paced office environment where nearly all work is performed on computers using multiple client software platforms, spreadsheets, and internal systems. Success in this role requires strong technology skills, the ability to learn new software quickly, and comfort troubleshooting computer-based workflows.

The Team Lead plays a critical role in managing the day-to-day operations of AutonomyWorks’ core business processes. They oversee workflow, ensure deliverables are completed on time and to client expectations, and create structure through consistent execution of processes and routines. This role partners closely with the Director of Team Operations and Director of Client Success to align delivery with client needs and business priorities.

This is a unique opportunity to take ownership of a delivery pod, including managing a Senior Associate, supporting 10–12 Associates, and contributing to the success of multiple client accounts. The ideal candidate brings a strong “can do” attitude, leadership capability, and a process-oriented mindset, with the ability to problem-solve, build structure, and continuously improve how work gets done.

Key Accountabilities:

Lead and Develop Delivery Team

Lead, develop, and manage a pod of 10–12 Associates, including direct oversight of a Senior Associate.
Provide daily direction, coaching, and feedback to support performance, engagement, and growth.
Develop the Senior Associate by delegating responsibilities, reinforcing expectations, and building leadership capability.
Foster a structured, supportive, and accountable team environment.

Execute Client Delivery

Own day-to-day execution of client work across 3–5 accounts, ensuring deliverables are accurate, timely, and aligned with expectations.
Organize and prioritize workflows to balance team capacity and client needs.
Work with internal stakeholders to ensure client expectations are met, share performance updates and metrics, and identify opportunities to expand or improve client work.
Respond to client-related questions and issues with urgency and professionalism.

Drive Problem Solving and Process Execution

Identify, troubleshoot, and resolve delivery and client issues, escalating when appropriate.
Build and maintain structured processes and routines that support consistency, quality, and productivity.
Train and coach Associates to develop independent problem-solving skills.
Identify trends and implement improvements to strengthen delivery performance.

Collaborate Across Teams and Support Growth

Partner with Account Teams to support onboarding of new client work and ensure smooth transitions into delivery.
Collaborate with other Team Leads to maintain consistency and share best practices across pods.
Support Associate allocation and workforce planning by aligning individuals to work that fits their strengths.
Identify and support cross-training opportunities to increase team flexibility and coverage.

Desired Skills:

Process and Operational Discipline

Strong organizational skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously.
Ability to build, follow, and improve structured processes that drive consistency, quality, and productivity.
High attention to detail with a focus on accuracy and completeness in all deliverables.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and comfort learning new tools and systems.

Client Focus and Communication

Strong client service orientation, with the ability to understand expectations and respond with urgency and professionalism.
Ability to communicate clearly and effectively, translating client needs into actionable direction for the team.
Comfort working in a fast-paced, client-driven environment with shifting priorities.

Problem Solving and Continuous Improvement

Critical thinking skills with the ability to identify issues, ask the right questions, and develop practical solutions.
Ability to recognize patterns, identify opportunities for improvement, and implement changes to strengthen performance.
Demonstrated curiosity and willingness to learn new processes, tools, and client requirements quickly.
Initiative to take ownership of challenges and drive them through to resolution.

Mission Alignment and Growth Mindset

Passion for AutonomyWorks’ mission and a commitment to supporting adults with autism in a professional work environment.
Desire to learn, grow, and take on increasing responsibility over time.
Openness to feedback and a continuous improvement mindset.

Qualifications and Experience:

Bachelor’s degree preferred.
3+ years of relevant professional experience in operations, team leadership, or a related environment.
Experience managing or supporting teams and/or client deliverables is preferred.
Ability to learn new processes, tools, and client requirements quickly in a fast-paced environment.
Passion for AutonomyWorks’ mission and a commitment to creating meaningful employment for adults with autism.

Benefits:

Paid Time Off
Health, dental, and vision insurance
Short-term and long-term disability coverage
Company-paid life insurance

AutonomyWorks offers the opportunity to make a difference in an excellent work environment with competitive pay and benefits. To be considered, please send an email expressing interest in this position and a resume to [email protected]. To learn more about our dynamic company, visit our website at www.autonomy.works. We are an Equal Opportunity Employer that values the strength diversity brings to our workplace.

Pay: $50,000.00 - $55,000.00 per year

Application Question(s):

Why do you believe this role is a good fit for your skills and experience?
Please indicate your level of experience and comfort with Microsoft Excel: Low, Medium, High
Are you available to work on site in Lisle, Monday through Friday, 8-5:00pm?

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in glendale heights, il

Team Lead - Professional Services

Customer Success Manager

National Contact Center Manager

Supervisor - Service Center of Excellence

Sr. Director of Support

Customer Service Lead

Customer Care AI Program Lead

Manager, Customer Support

Supervisor, Operations (Customer Care)

Technical Customer Support Lead

Customer Success Leader - Behavioral Health

Customer Service Supervisor

Customer Experience Manager

Customer Solutions Team Manager

Customer Service Supervisor

Customer Service Manager

Customer Care Manager

Supervisor, Contact Center - Sales

Overnight Customer Care Supervisor

Manager, NetSource Customer Service & Development

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