Top 4523 Customer service supervisor Jobs in Glendale Heights, Il

Assistant Director/Program Manager of ERSEA & Family Support Services
Henry Booth House —Chicago, IL
- From $83,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Conference Services Supervisor
Q Center —Saint Charles, IL
- $22 an hour
- Weekends as needed
- Sanitation
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Service BDC manager
Elmhurst Ford —Bensenville, IL
- $60,000 - $85,000 a year
- Full-time
- Dealership
- Business development
- Recruiting
- Health insurance
- Dental insurance
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1d
Adult Day Program Supervisor/Life Skills Instructor
RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES —Woodridge, IL
- $21.14 an hour
- Full-time
- Clean driving record
- Computer literacy
- Pass drug screening
- 403(b) matching
- Paid holidays
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Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
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Customer Service Rep
Practical Packaging Solutions —Glendale Heights, IL
- Computer literacy
- Office
- High school diploma or GED
Customer Service Agent
Jss Enterprises Inc —Bloomingdale, IL
- $21 - $24 an hour
- Weekends as needed
- Hybrid work
- High school diploma or GED
- Computer skills
- Associate's degree
- 401(k)
- Work from home
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Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Customer Service Supervisor
DHL —Aurora, IL
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
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Customer Service Representative II
Dearborn Group —Lombard, IL
- $17.75 - $28.39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Paid parental leave
- Paid holidays
12d
Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
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3PL Customer Account Manager
TRIFECTA TRANSPORT —Lombard, IL
- From $55,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Logistics Operations Supervisor
CTL Global —Elmhurst, IL
- $60,000 - $70,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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Senior Client Success Manager
Confidential —Lombard, IL
- $115,000 - $130,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
11d
Administrative Operations Supervisor
Green Attic —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
13d
1st Shift Production Supervisor
Bauderer Packaging —Addison, IL
- From $28 an hour
- Full-time
- Sanitation
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Assembly Supervisor
UNIVERSAL BEAUTY PRODUCTS —Glendale Heights, IL
- $60,000 - $85,000 a year
- Full-time
- Heavy lifting
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
Quick Apply
Residential Service Manager
TLC Management Co. —Naperville, IL
- $30 - $40 an hour
- Inventory management
- Sanitation
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Production Supervisor - Industrial Manufacturing
DRC Heat Transfer —Elk Grove Village, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
9d

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Assistant Director/Program Manager of ERSEA & Family Support Services

Henry Booth House
Chicago, IL

Quick Apply

Job Details

Full-time
From $83,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Strategic management
Program management
Microsoft Excel
Microsoft Outlook
Data analysis reporting
Team supervision
Social service program performance evaluation
Program development
Coaching
Strategic planning in education
Social service program staff supervision
Early childhood education
Performance Reporting
Student information system
Performance management
Master's degree
Team development
Driver's License
Cultural competency
Bachelor's degree
Data management
Calendar management
Admissions and enrollment management
Data analytics
SharePoint
Managing budgets as an executive education administrator
Management reporting
Root cause analysis
Education and development budget management
Social service program planning

Full Job Description

Position Summary:

Responsible for implementing the process of ongoing monitoring and continuous improvement for achieving program goals to ensure child safety and the delivery of effective, high-quality program services. The optimal candidate will have a proven record of accomplishment in delivering high-quality performance outcomes in alignment with the Head Start Performance Standards, Head Start Act, FA-1/FA-2 protocols, Chicago Early Learning Standards, licensing requirements, and industry best practices. This leader must be passionate about closing the opportunity and achievement gap for our most vulnerable, at-risk children and families across Chicago communities. The candidate must be committed to achieving operational excellence programs ensuring our children meet their developmental milestones and our families measurably improve the quality of their lives.

The chosen candidate must demonstrate prior proficiency in coaching, managing and leading multiple program teams. The candidate will be responsible for providing oversight and management in ensuring compliance within two directly operated centers and 27+ community partner centers. This leader will be the champion of ensuring the agency’s compliance with high-quality program performance in ERSEA, Family Community Engagement & Community Partnership management systems

Duties and Responsibilities:

Responsible for providing oversight and management of the ERSEA, Parent Family Community Engagement Framework at all centers
Will ensure a system of monitoring and compliance with the agency’s standards for ERSEA/FCE
Responsible for the agency’s performance in the implementation of the parenting curriculum and supplemental curriculum to boost parent engagement
Will ensure compliance with all funder requirements and regulations (DCFS, DFSS, OHS)
Will develop, implement, analyze and manage macro-level data analysis of the program’s performance in ERSEA/FCE content areas, and provide evidence-based recommendations to reduce (attendance, enrollment, recruitment, family services) gaps in program services, and non-compliances.
Will develop and lead an advisory committee to support families, promote peer-to-peer interactions, and for parents to receive more intentional family support.
Responsible for managing ERSEA/FCE Supervisors
Support the ERSEA/FCE Supervisors with shadowing the ERSEA/FCE team, professional development, and ensuring that the ERSEA/FCE Coordinators and FSW team are providing support services in accordance with HBH’s standards of quality.
Will complete and report the agency’s enrollment in the Head Start Enterprise System, complete the Center’s report, and ensure all data-management systems are updated to reflect actual children’s slot allocation, classrooms, and centers.
Responsible for the agency’s completion of the quinquennial and annual update of the Community Assessment
Will lead and coordinate strategic planning to inform the agency’s slot allocation, over-income, transitions, and annual roll-over process
Will lead and complete the annual submission of the agency’s PIR
Will serve as a COPA super-administrator & admin contract for other ERSEA/FCE related data systems
Will manage program recruitment efforts and internal referrals
Supports program services and plays a key role in integrating and coordinating cross-functional communication among teams and individuals responsible for ERSEA/ Family and Community Engagement.
Develops strong relationships with a team of cross-functional leaders to implement a family and community engagement strategy, aiming to cultivate a network of Chicago-wide stakeholders who value and support these initiatives.
Will spearhead the development of a strong male-engagement program, and identify if there are other subgroups that require targeted support
Will assist in the management of the agency’s program calendar and planning calendar.
Will lead and manage the standardization of program hours, parent handbooks, and any global systems that impact ERSEA/FCE
Responsible for managing positive, productive relationships with our funders, peers, HBH Board of Directors, and other external stakeholders as applicable. Represents HBH at all federal, state, local meetings, conferences, events, advisory boards, Parent Policy Committee, and Health Services Advisory Committee
Will ensure all vulnerable families are receiving services, and timely referrals
Develop community partnerships that meet the needs of enrolled children and families
Will ensure the health and safety of all program participants by following and implementing the training provided in Active Supervision, Culture of Safety, Mandated Reporter, and the agency’s Standard of Conduct.
Responsible for maintaining a working knowledge of all HS Management Systems.
Will assist with the coordination and functions (scheduling, completing minutes, completing recaps) of all delegated program management meetings.
Will perform other duties as assigned.

Education and Skills Required

Advanced degree in early childhood education (ECE), Child Development or a related field- Bachelor's required, Master's preferred
A minimum of 5-7 years in leading, managing, and professionally developing large ECE program teams. Experience in managing community partner programs preferred.
Must have the skills and demonstrated knowledge of ERSEA/FCE Management Systems (Enrollment, Recruitment, Selection, Eligibility, Attendance, and Family Community Engagement)
A proven track record in planning and achieving program, budget, and human resource goals in Head Start, Early Head Start and state-funded programs
A working knowledge of ECE theories and best practices for developmentally appropriate child development
A working knowledge of social services in Chicago and the surrounding suburban communities
A proven track record of high standards relative to professional conduct, reliability, attendance and reputation
A demonstrated proficiency in oral and written communication
A demonstrated proficiency in the Microsoft suite of applications including Word, Excel, Outlook, PowerPoint, and SharePoint.
A working proficiency in COPA and TS-Gold (Smart Teach)
A demonstrated competency in the development, monitoring, tracking, reporting, and analysis of data
Execution and results-driven
Resilient and deadline-driven
Strong interpersonal, communication and presentation skills
Charismatic, compassionate, competitive, and culturally competent
Strategic thinker and root cause problem solver
A passion for our HBH mission, vision, strategic goals, and operational excellence
Must have ongoing, daily access to your own insured vehicle a valid driver’s license

Pay: From $83,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Education:

Master's (Preferred)

Ability to Commute:

Chicago, IL 60616 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in glendale heights, il

Assistant Director/Program Manager of ERSEA & Family Support Services

Conference Services Supervisor

Service BDC manager

Adult Day Program Supervisor/Life Skills Instructor

Team Lead - Professional Services

Customer Service Rep

Customer Service Agent

Customer Service Lead

Customer Service Supervisor

Customer Service Representative II

Customer Success Manager

3PL Customer Account Manager

Logistics Operations Supervisor

Senior Client Success Manager

Administrative Operations Supervisor

1st Shift Production Supervisor

Assembly Supervisor

Supervisor - Service Center of Excellence

Residential Service Manager

Production Supervisor - Industrial Manufacturing

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