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Application Support Analyst
Benchmark IT Solutions —Pittsburgh, PA
- Full-time
- Windows
- Analysis skills
- Senior level

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Application Support Analyst

Benchmark IT Solutions -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Windows
Managing clients in a customer support role
Desktop (troubleshooting support)
Customer support ticket management
Application Maintenance
Ticketing system technical support

Full Job Description

Job Information

Date Opened

05/05/2026

Job Type

Full time

Industry

Legal

City

Pittsburgh

State/Province

Pennsylvania

Country

United States

Zip/Postal Code

15106

About Us

Since our establishment in 2005, we have been focused on helping our clients build their Software Products/Projects.

Our founders had software development engineering background, our focus has always been in having strong delivery capability. This has resulted in extremely happy clients from day one and we continue to be the preferred partner for the clients we have acquired in our first year.

As we continued our journey and growth, we have expanded our team with different technology stacks and right technical solutions. Our 200+ people team continues to pleasantly surprise our clients across different technologies.

Job Description

Role Summary

We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments.

This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations.

The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.

Key Responsibilities

Manage day-to-day application and technical support operations
Resolve support tickets across multiple client environments
Troubleshoot Windows systems, applications, and user issues
Act as the primary point of contact for client support requests
Reduce dependency on senior engineers through independent issue resolution
Coordinate with internal teams, vendors, and stakeholders for incident resolution
Support application implementations, upgrades, and operational improvements
Document solutions, workflows, and recurring issues
Maintain high customer satisfaction through professional client interaction
Identify opportunities to improve processes and operational stability

Requirements

Required Qualifications

5-6 years of hands-on Application Support / Technical Support experience
Strong troubleshooting skills in Windows environments
Experience handling ticket queues and managing issues end-to-end
Excellent client communication and customer service skills
Ability to work independently and remain calm under pressure
Strong analytical thinking and structured problem-solving approach
Experience supporting multiple users or client environments

Preferred Experience

MSP (Managed Service Provider) background
Exposure to FileMaker environments
Audio-Visual (AV) setup or configuration experience
Professional services or law firm support experience
Experience coordinating implementations or system rollouts
Familiarity with operational workflows and business processes

Apply Now

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