At COCOON, we transform homes with a simple, customer-focused design-build process, delivering exceptional craftsmanship and personalized service. Guided by our commitment to quality, creativity, and customer satisfaction, we’re seeking a dynamic Project Advisor (PA) to join our team and drive our sales process using the Sandler Selling System. Inspired by our mission to reimagine the remodeling experience.
The Project Advisor (PA) is a key sales role responsible for guiding prospective customers through COCOON’s 3-stage design-build process: Plan It, Design It, and Build It. Using the Sandler Selling System, the PA converts marketed leads into signed agreements, represents customer visions to the design team, and ensures a smooth handoff to production. This role requires a balance of sales expertise, relationship-building, and project coordination to deliver an exceptional customer experience.
What You’ll Do
Lead Conversion and Home Visits (HVs):
- Attend qualified Home Visits generated from marketed leads to present COCOON’s process and values.
- Use the Sandler Selling System to build trust, uncover customer needs, and close the Design Agreement (DA), securing a fee based on project scope and size.
- Clearly articulate the value of COCOON’s design-build process to align with customers’ dreams, needs, and wants.
Customer Representation and Design Collaboration:
- Serve as the customer’s advocate, communicating their initial intentions, dreams, and requirements to the Design Team, including architectural designers, drafters, master carpenters, builders, and interior designers.
- Facilitate the ABC Meeting at COCOON’s design studio, where customers review three tailored plans (A, B, and C Plans) created by the Design Team.
- Ensure clear and consistent communication between customers and team members during the Plan It and Design It stages.
Sales Progression and Agreements:
- Secure the Design 2 Agreement (Stage 2) with an additional fee, advancing the project from big-picture design to detailed planning.
- Close the final Contract Signing (Signing into Construction), transferring full responsibility to the Production Team and assigned Project Manager.
- Maintain accurate records of customer interactions, agreements, and project progress.
Team Coordination and Handoff:
- Introduce customers to relevant team members (e.g., designers, drafters, project managers) at key project milestones.
- Ensure a seamless handoff to the Production Team upon contract signing, maintaining customer confidence and satisfaction.
Experience
- Proven sales experience, preferably using the Sandler Selling System, with a track record of closing high-value deals.
- Exceptional interpersonal and communication skills to build trust and rapport with customers and team members.
- Ability to understand and articulate customer needs to a multidisciplinary design team.
- Strong organizational skills to manage multiple leads, home visits, and project handoffs simultaneously.
- Knowledge of the home remodeling, construction, or design industry is a plus.
- Passion for delivering exceptional customer experiences aligned with COCOON’s values.
- Proficiency in CRM tools and basic project management software.
- Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
Why Join COCOON?
- Be part of a passionate team dedicated to transforming homes and exceeding customer expectations.
- Engage in a creative, customer-centric sales process that blends relationship-building with design expertise.
- Work in a supportive environment with access to qualified leads and a collaborative design-build team.
- Contribute to COCOON’s mission of reimagining the remodeling experience.
Perks of Working at COCOON
- Health and Dental Insurance
- 401(K) Plan
- Life and Accidental Coverage
- Paid Vacation and Sick Time
- Company-Paid Holidays
- Fun Company Events & an Inspiring Team Culture
