Top 16 Call center manager Jobs in Glenside Pa

Remote RN- Call Center Supervisor
Ashfield Healthcare, LLC —Fort Washington, PA
- $52,000 - $97,000 a year
- Full-time
- Remote
- Background check
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Paid holidays
Quick Apply
4d
3-1-1 Contact Center Agent Supervisor
City of Philadelphia —Philadelphia, PA
- $54,572 - $61,084 a year
- Online Application
- Mid-level
- Residential
- High school diploma or GED
- Paid parental leave
- Paid holidays
5d
Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
Contact Center Supervisor
GeoBlue —King of Prussia, PA
- $65,594 a year
- Weekends as needed
- HIPAA
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
7d
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
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Member Relations Supervisor - Call Center
American Heritage Credit Union —Philadelphia, PA
- Urgently hiring
- Mid-level
- Quality control
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
1d
Contact Center Assistant Manager
Philadelphia Federal Credit Union —Philadelphia, PA
- From $22.50 an hour
- Full-time
- Writing skills
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
3d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Philadelphia, PA
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —Philadelphia, PA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Professional Services Commodity Manager
Siemens Healthineers —Malvern, PA
- $117,770 - $161,931 a year
- Full-time
- Microsoft Outlook
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
Client Service Manager, East
Labor First LLC —Mount Laurel, NJ
- $48,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
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Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Philadelphia, PA
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research
Commercial Roofing Service Manager
TeamCraft Roofing —Philadelphia, PA
- $80,000 - $120,000 a year
- Full-time
- Construction site
- Basic math
- English
- Fuel card
- Paid holidays
Quick Apply

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Remote RN- Call Center Supervisor

Ashfield Healthcare, LLC -
Fort Washington, PA

Quick Apply

Job Details

Full-time
$52,000 - $97,000 a year
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Outlook
Healthcare staff management
Managing teams in a customer support role
Coaching
Team development
Team training
Microsoft Teams
Call center management

Full Job Description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Call Center Supervisor is a critical member of the Business Unit having accountability for all aspects of call floor operations, including direct management and coaching of team members. The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for delivering the service in a fiscally responsible manner.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

Best Place to Work in BioPharma — 2022, 2023, 2025
Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

Supervise call center staff, including active performance management
Provide day-to-day supervision of the communicators. Implement and communicate performance standards
Provide Clarity, Gain Commitment and Hold Accountable on performance expectations
Coach team members for success and support individual development of direct reports
Conduct performance evaluations for designated staff members
Conduct new hire interviewing and training
Address performance issues, including disciplinary actions and terminations in a timely manner and according to Inizio policies
Proactively monitor staffing levels
Coordinate and deliver program trainings as required by program
Create and Implement initiatives designed to encourage teamwork and increase employee engagement.
Supervise call floor operations
Deliver service that meets or exceeds client KPI’s
Maintain all service levels
Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures
Manage call center operations in a fiscally responsible manner
Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client
Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique.
Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup handling inbound/outbound calls when needed.
Analyze daily, weekly and monthly call metric and productivity reports and database metrics, share analysis with Business Unit Leadership Team, and offer recommendations based on analysis.
Oversee the handling of alternate channel requests as appropriate including, email, voice mail and white mail, and ensuring the timely completion of all.
As needed, assist with the implementation of program modifications and the scheduling of special call programs.
Assist Client Account Manager or designee in the development and implementation of new client programs.
Assist in the development of quality improvement programs as a means to increase productivity and improve service levels.
Develop contact center policies and procedures.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

Current LPN, RN or Pharmacist license
2-3 supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience.
General understanding of call management systems, such as CentreVuSupervisor.
General understanding of call center operational metrics and key performance indicators
Adept at all applicable computer software, i.e., Word, Excel, Powerpoint, Outlook and Teams.
Outstanding customer service, communication, and interpersonal skills.
Must possess the ability to train and motivate staff members.

The base pay range for this position is $52K – $97K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

Quick Apply

Refine Your Search

call center manager jobs in glenside pa

Remote RN- Call Center Supervisor

3-1-1 Contact Center Agent Supervisor

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Contact Center Supervisor

Team Lead/Supervisor Service Desk

Call Center Supervisor

Member Relations Supervisor - Call Center

Contact Center Assistant Manager

Customer Experience & Service Transformation Management Advisory Consultant

PU&R Contact Center Operations and Transformation Manager

Professional Services Commodity Manager

Client Service Manager, East

Experienced Centralized BDC Manager (Service)

Specialist Manager, Risk and Compliance Services (Personal Consultation)

Commercial Roofing Service Manager

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