Top 270 Customer service manager Jobs in Glenview, Il

Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
5d
Service Manager
Cintas —Schaumburg, IL
- $74,800 - $99,464 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
13d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
11d
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
11d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Success Leader - Behavioral Health
ComPsych Corporation —Chicago, IL
- $107,550 - $127,550 a year
- Full-time
- 5 years
- Residential
- Bachelor's degree
- Wellness program
- Health insurance
3d
Manager II, Escalation Operations
Pinterest —Chicago, IL
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
4d
Performance Coach Contact Center
TriWest Healthcare Alliance —Chicago, IL
- $62,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- AD&D insurance
- Disability insurance
6d
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $105,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Program Manager, Ambassador Resource Center, Patient Services
AbbVie —Mettawa, IL
- $109,500 - $208,500 a year
- Full-time
- Remote
- Bachelor of Science
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
6d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
3d
Director of Client Services
Wheels, Inc. —Schaumburg, IL
- $107,300 - $150,300 a year
- Full-time
- Background check
- 7 years
- Office
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
Quick Apply

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customer service manager jobs near glenview, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

Confidential
Skokie, IL

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Professional networking
Remodeling
Team management
Empathy
Time management

Full Job Description

This position is a full-time front desk position on site; working Tuesday - Saturday.

We are seeking a highly organized and customer-focused Client Service & Warranty Manager to oversee and grow our residential remodeling service and warranty operations. This role is responsible for managing a small team of 1–2 field technicians and ensuring timely, high-quality service delivery to clients. The ideal candidate will be proactive, solution-oriented, and capable of maintaining strong client relationships while driving operational efficiency and profitability.

Key Responsibilities

Lead and manage the service department team, consisting of 1–2 field technicians.
Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
Order replacement parts as needed and coordinate fulfillment of warranty obligations.
Manage internal and client scheduling to ensure alignment across all teams and clients.
Monitor and meet performance standards for response times, service delivery, and claim resolution.
Track, document, and report on service metrics, including completion rates, timeliness, and billable service work.
Maintain and build strong client relationships, earning trust, satisfaction, and repeat business through regular communication and superior service.
Schedule and manage client appointments for new and/or existing prospects as needed; including scheduling initial appointments, project development meetings and construction start dates.
Conduct bi-weekly client satisfaction check-ins for active construction projects via phone, email, or text.
Greet clients and potential clients at the front desk to discuss their needs.

Qualifications

2-5 years of experience in a construction, remodeling, or home services industry, with experience managing a staff.
Proven ability to managing a department P&L statement and revenue growth profitably while decreasing expenses.
Strong communication skills with the ability to establish and strengthen client relationships and interact with team members at all levels.
Skilled at building and maintaining client relationships and delivering high-quality customer service.
Strong organizational and time management skills with exceptional follow-through.
Self-motivated, with a high level of initiative and the ability to work independently.
Technically proficient with software, hardware, networks, data analytics, scheduling software and CRM systems.
Consultative and empathetic problem-solver, able to resolve concerns with patience and professionalism.
Service oriented and a problem solver when addressing concerns.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

construction, remodeling, or home services industry : 2 years (Required)

Ability to Commute:

Skokie, IL 60076 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in glenview, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

Service Center Technical Lead

Service Manager

Customer Service Lead

Customer Experience Manager

Customer Service Manager

Manager, Customer Support

Manager, Customer Support

Customer Success Leader - Behavioral Health

Manager II, Escalation Operations

Performance Coach Contact Center

Associate Customer Success Manager

Manager Support Ops

Program Manager, Ambassador Resource Center, Patient Services

Manager Client Services Ops- Enterprise

Customer Service Manager

Lead Client Services Ops - Majors

Manager, Customer Care

Director of Client Services

Customer Experience Manager

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