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BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

State of Arizona -
Globe, AZ

Apply Now

Job Details

Full-time
$18.62 an hour
1 day ago

Benefits

Paid training
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
On-the-job training
Parental leave
Life insurance
Retirement plan

Qualifications

Phone communication
Interviewing clients
Writing skills
Basic math
Welfare eligibility determination
In-person customer service
High school diploma or GED
Decision making
Desktop applications
Data entry
Telephone interviewing
Typing
Productivity software
1 year
Communication skills
Financial assistance program guidance
Entry level
Phone interviews
Client interaction via phone calls

Full Job Description

542994

GLOBE

DEPT OF ECONOMIC SECURITY

Full-time

Closing at: Aug 23 2026 - 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Globe Field Office
605 South 7th Street, Globe, Arizona 85501

Posting Details:

Salary: $18.6159 / Hourly

Grade: 18

Closing Date: August 23, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-person, on site-position.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
You will be attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

Skills in:

Professional written and verbal communication.
Customer friendly, empathetic and patient.
Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability to:

Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s):

The ideal candidate for this position will have:

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation time and sick time
Paid Parental leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or [email protected].

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Norma Pina at (480) 952-7560 or [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer

Apply Now

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BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Specialist Benefits & Compensation

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DEPARTMENT OF ECONOMIC SECURITY

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Globe Field Office
605 South 7th Street, Globe, Arizona 85501

Salary: $18.6159 / Hourly

Grade: 18

Closing Date: August 23, 2026

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Specialist Benefits & Compensation

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DEPARTMENT OF ECONOMIC SECURITY

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Globe Field Office 605 South 7th Street, Globe, Arizona 85501

Salary: $18.6159 / Hourly

Grade: 18

Closing Date: August 23, 2026

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Globe Field Office
605 South 7th Street, Globe, Arizona 85501