Welcome Center Concierge - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $15 - $16 an hour
- Part-time
- 18 years or older
- CPR Certification
- Ability to walk for extended periods
- Paid training
- Employee discount
Quick Apply
Out of School Time Group Leaders - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $17 - $21 an hour
- Part-time
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
Site Coordinator- Cape Ann YMCA
YMCA of the North Shore —Gloucester, MA
- Full-time
- Administrative experience
- Supervising experience
- 1 year
- Paid training
- Health insurance
8d
Early Learning Floating Teacher PT - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $18 - $24 an hour
- Part-time
- Classroom
- CPR Certification
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
Site Coordinator- Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $22 - $25 an hour
- Full-time
- Administrative experience
- Supervising experience
- 1 year
- Paid training
- Health insurance
Quick Apply
12d
Swim Instructor - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $20 - $26 an hour
- Part-time
- Experience working with children
- First Aid Certification
- 16+ years old
- Paid training
- Employee discount
Quick Apply
13d
Travel Basketball Coach - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $17 - $25 an hour
- Part-time
- Reliable transportation
- Leadership
- Communication skills
Quick Apply
Fitness Floor Staff - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $16 an hour
- Part-time
- 18 years or older
- CPR Certification
- First Aid Certification
- Paid training
- Employee discount
Quick Apply
2d
Summer Camp Counselor - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $17 an hour
- Seasonal
- Experience working with children
- Children
- 16+ years old
Quick Apply
Lifeguard - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $16 - $19 an hour
- Part-time
- CPR Certification
- First Aid Certification
- 16+ years old
- Paid training
- Employee discount
Quick Apply
13d
Early Learning Floating Teacher PT - YMCA of the North Shore
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $18 - $24 an hour
- Part-time
- Classroom
- CPR Certification
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
Older Adults Fitness Instructor- Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $27 - $40 an hour
- Part-time
- CPR Certification
- Adults
- Mid-level
- Paid training
- Employee discount
Quick Apply
Youth Fitness Instructor - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $27 - $40 an hour
- Part-time
- 21 years or older
- Bachelor's degree
- Experience equivalent to degree accepted
- Employee discount
Quick Apply
Out of School Time Group Leaders - Cape Ann YMCA
YMCA of the North Shore —Salem, MA
- Part-time
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Employee discount
5d
Barre Instructor - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $27 - $40 an hour
- Part-time
- CPR Certification
- Mid-level
- First Aid Certification
- Paid training
- Retirement plan
Quick Apply
High Intensity Fitness/Aqua Fitness - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $27 - $40 an hour
- Part-time
- Leadership
- Communication skills
- Teaching
- Paid training
- Employee discount
Quick Apply
STOTT PILATES Reformer Instructor - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
- $27 - $40 an hour
- Part-time
- Mid-level
- Communication skills
- Teaching
- Paid training
Quick Apply

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Out of School Time Group Leaders - Cape Ann YMCA
YMCA OF THE NORTH SHORE INC —Gloucester, MA
In this role, you will help create a safe, engaging, and inclusive environment where children can build friendships, develop confidence, and have fun before and…
$17 - $21 an hour
Quick Apply
Out of School Time Group Leaders - Cape Ann YMCA
YMCA of the North Shore —Salem, MA
Must be at least 18 years of age* High School Diploma, GED, or equivalent required* Must meet all licensing requirements for a Group Leader as established by…
5d

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Welcome Center Concierge - Cape Ann YMCA

YMCA OF THE NORTH SHORE INC -
Gloucester, MA

Quick Apply

Job Details

Part-time
$15 - $16 an hour

Benefits

Paid training
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Computer literacy

Full Job Description

Now Hiring: Member Services Representative

YMCA of the North Shore

Are you passionate about providing outstanding customer service and building meaningful relationships? Do you enjoy creating welcoming experiences and helping people connect with programs that improve their health and well-being? If so, the YMCA of the North Shore has the perfect opportunity for you!

As a Member Services Representative, you'll be the friendly face that welcomes members, guests, and program participants each day. As the first point of contact at our Welcome Center, you'll play an important role in creating a positive, inclusive experience while helping individuals and families connect with everything the YMCA has to offer.

What You'll Do

Welcome & Support Members

Greet members, guests, and visitors with a friendly, welcoming attitude.
Build positive relationships that help members feel connected to the YMCA community.
Answer questions, resolve concerns, and provide exceptional customer service.
Assist members with program registrations, account updates, and general membership needs.
Recommend YMCA programs and services based on members' interests and goals.

Daily Operations

Process memberships, registrations, and transactions accurately.
Manage member check-ins, phone calls, and general Welcome Center operations.
Maintain accurate member records using YMCA systems.
Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.

Safety & Teamwork

Help maintain a safe, clean, and welcoming Welcome Center environment.
Respond appropriately to emergencies and follow YMCA safety procedures.
Work collaboratively with teammates and departments to ensure an exceptional member experience.
Contribute to a positive workplace culture that reflects the YMCA's core values of Caring, Honesty, Respect, and Responsibility.

What We're Looking For

Friendly, outgoing personality with a passion for helping others.
Excellent customer service and communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and basic computer skills.
Ability to work both independently and as part of a team.
Previous customer service, hospitality, retail, or front desk experience is preferred but not required.

Why You'll Love Working at the Y

Free YMCA membership and employee discounts on programs
Paid training and professional development
Opportunities for advancement across our YMCA locations
Retirement plan with a 12% employer contribution (once vested; no match required)
Sick time accrual
A supportive, mission-driven team dedicated to strengthening our community

At the YMCA of the North Shore, you'll do more than provide great customer service—you'll help create a welcoming community where people of all ages feel connected, supported, and inspired.

Qualifications

Must be at least 18 years of age.
High school diploma, GED/HiSET, or equivalent preferred. Current high school and college students are encouraged to apply.
Previous customer service, hospitality, retail, or front desk experience is a plus but not required.
Friendly, outgoing personality with a passion for helping others.
Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems.
CPR and First Aid certification required or the ability to obtain certification upon hire.
Open schedules are: Sundays from 2 pm to 7 pm, Mondays from 1 pm to 6 pm, and Tuesdays from 830am to 1 pm. There will also be other shifts that you can pick up.

Work Environment & Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Ability to sit, stand, walk, and move throughout the facility for extended periods.
Frequent use of computers and other office equipment.
Must be able to lift and carry up to 25 pounds.
Ability to communicate effectively with members, guests, and coworkers in person and over the phone.
Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations.
Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Quick Apply

Refine Your Search

cape ann ymca jobs in gloucester, ma

Welcome Center Concierge - Cape Ann YMCA

Out of School Time Group Leaders - Cape Ann YMCA

Site Coordinator- Cape Ann YMCA

Early Learning Floating Teacher PT - Cape Ann YMCA

Site Coordinator- Cape Ann YMCA

Swim Instructor - Cape Ann YMCA

Travel Basketball Coach - Cape Ann YMCA

Fitness Floor Staff - Cape Ann YMCA

Summer Camp Counselor - Cape Ann YMCA

Lifeguard - Cape Ann YMCA

Early Learning Floating Teacher PT - YMCA of the North Shore

Older Adults Fitness Instructor- Cape Ann YMCA

Youth Fitness Instructor - Cape Ann YMCA

Out of School Time Group Leaders - Cape Ann YMCA

Barre Instructor - Cape Ann YMCA

High Intensity Fitness/Aqua Fitness - Cape Ann YMCA

STOTT PILATES Reformer Instructor - Cape Ann YMCA

More jobs to discover

I want to receive the latest job alert for cape ann ymca in gloucester, ma

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Now Hiring: Member Services Representative

What You'll Do

Welcome & Support Members

Daily Operations

Safety & Teamwork

What We're Looking For

Why You'll Love Working at the Y

Qualifications

Work Environment & Physical Demands

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