Top 36 Customer service manager Jobs in Gloucester, Ma

Customer Service Manager
Stop & Shop —Gloucester, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Install Manager - Residential Remodeling, Onsite Customer Service and Project Management
United Home Experts, Inc —Danvers, MA
- $75,000 - $105,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid training
- Fuel card
Quick Apply
3d
Customer Service - Self Storage Manager
Public Storage —North Andover, MA
- $17.50 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
VP, Customer Success
Access Information Management —Peabody, MA
- $190,000 - $210,000 a year
- Remote
- Analysis skills
- Senior level
- Leadership
Quick Apply
Senior Director of Customer Support Operations
BRUNT Workwear —North Reading, MA
- $139,000 - $165,000 a year
- Office
- Mentoring
- Organizational skills
Human Resources Manager, Airport Customer Service (BOS)
Delta Airlines —Boston, MA
- $81,300 - $221,000 a year
- 18 years or older
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Client Service Manager
Gallagher —Reading, MA
- $60,500 - $101,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Sr. Director, Client Engagement
Epsilon —Wakefield, MA
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Functional Lead
Wilsonart LLC —North Reading, MA
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Experience Supervisor
W.W.Williams Company —Wakefield, MA
- $60,000 - $75,000 a year
- Full-time
- Sales
- Research
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Assistant Customer Service Manager
Shaw's —Beverly, MA
- $19 - $25 an hour
- Full-time
- Management
- Mid-level
- Fair chance
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Service Lead
Central Animal Hospital —Stoneham, MA
- $21 - $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Continuing education credits
- Paid holidays
Quick Apply
11d
GC Retail Lead Customer Service Associate Store 551
Guitar Center —Danvers, MA
- $20.50 - $25.63 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Paid holidays
- Health insurance
4d
Client Service Supervisor
Melrose Animal Clinic —Melrose, MA
- $24 - $27 an hour
- Full-time
- Mid-level
- Administrative experience
- Supervising experience
- Continuing education credits
- Health insurance
Quick Apply
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market —Andover, MA
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
FT Assistant Manager Customer Service
Hannaford —Hampton, NH
- $18.95 - $27.25 an hour
- Full-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Health savings account
Quick Apply
12d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Andover, MA
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Service Manager
ALL COMM Technologies —Revere, MA
- Sales
- Computer literacy
- Mid-level
FT Customer Service Manager Trainee (H)
Hannaford —Hampton, NH
- $18.95 - $27.25 an hour
- Full-time
- Merchandising
- Mid-level
- Organizational skills
11d
Client Manager – Water Services
Woodard & Curran —Andover, MA
- $130,000 - $225,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- US work authorization
- Paid parental leave
- AD&D insurance
Quick Apply

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Customer Service Manager

Stop & Shop -
Gloucester, MA

Apply Now

Job Details

Full-time
$64,800 - $97,200 a year

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Retail Operations
Job Requisition: 476369
Address: USA-MA-Gloucester-6 Thatcher Rd
Store Code: Human Resources - Brands 5148906

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales• Identify opportunities for process optimization and implement solutions to enhance operational performance• Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs• Develop and maintain positive relationships with community organizations, schools, and other stakeholders• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Apply Now

Refine Your Search

customer service manager jobs in gloucester, ma

Customer Service Manager

Install Manager - Residential Remodeling, Onsite Customer Service and Project Management

Customer Service - Self Storage Manager

VP, Customer Success

Senior Director of Customer Support Operations

Human Resources Manager, Airport Customer Service (BOS)

Client Service Manager

Sr. Director, Client Engagement

Functional Lead

Customer Experience Supervisor

Assistant Customer Service Manager

Customer Service Lead

GC Retail Lead Customer Service Associate Store 551

Client Service Supervisor

Customer Service Associate Team Leader (Front End Support Assistant Manager)

FT Assistant Manager Customer Service

Customer Service & E-Commerce Supervisor - Full Time

Service Manager

FT Customer Service Manager Trainee (H)

Client Manager – Water Services

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